X
Tap here to go to the mobile version of the site.

Support Forum

File browser closes

Posted

Following a recent upgrade to OS X Mavericks I'm having problems with using the file browser when trying to upload a file - example, facebook or Google+ upload image. I click on the appropriate button to open the browser, it opens for a short while, maybe a second or two, then closes before a file can be picked.

Following a recent upgrade to OS X Mavericks I'm having problems with using the file browser when trying to upload a file - example, facebook or Google+ upload image. I click on the appropriate button to open the browser, it opens for a short while, maybe a second or two, then closes before a file can be picked.

Additional System Details

Installed Plug-ins

  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Provides information about the default web browser
  • Shockwave Flash 11.9 r900
  • A plugin to detect whether the Adobe Creative Cloud is installed on this machine.v_2_0_0_0
  • LastPass Plugin
  • Plugin for Wacom tablets.
  • 5.1.20513.0
  • Microsoft Office for Mac SharePoint Browser Plug-in

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.9; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/Darwin/en-US/

Extensions

  • Adblock Edge 2.0.7 ({fe272bd1-5f76-4ea4-8501-a05d35d823fc})
  • Disconnect 3.6.0 (2.0@disconnect.me)
  • Firebug 1.12.4 (firebug@software.joehewitt.com)
  • FirePHP 0.7.4 (FirePHPExtension-Build@firephp.org)
  • Flashblock 1.5.17 ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • Greasemonkey 1.12 ({e4a8a97b-f2ed-450b-b12d-ee082ba24781})
  • HTTPS-Everywhere 3.4.2 (https-everywhere@eff.org)
  • LastPass 2.5.0 (support@lastpass.com)
  • Lightbeam 1.0.2 (jid1-F9UJ2thwoAm5gQ@jetpack)
  • Modify Headers 0.7.1.1 ({b749fc7c-e949-447f-926c-3f4eed6accfe})
  • Open in Private Window 0.2.1 (OpenInPrivateWindow@loucypher)
  • Pinterest Pin Button 0.5 ({677a8f98-fd64-40b0-a883-b8c95d0cbf17})
  • Pocket 3.0.4 (isreaditlater@ideashower.com)
  • Shortly URL Shortner 1.04 (shortly@aloshbennett.in)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x 126
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x8086
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 6750M OpenGL Engine
  • windowLayerManagerRemote: False
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.fixup.alternate.enabled: False
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • browser.tabs.warnOnClose: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 24.0
  • font.internaluseonly.changed: False
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1382949575
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1382376451

Misc

  • User JS: No
  • Accessibility: No
Varun Kaushik 4 solutions 33 answers

Ok, try restoring and restarting Firefox. It's the solution of many problems. If it does'nt work, Go for a fresh install or see the topic 'firefox crashes' in the help corner of firefox. Hope it Helps! Thank me later, if it works :D

Ok, try restoring and restarting Firefox. It's the solution of many problems. If it does'nt work, Go for a fresh install or see the topic 'firefox crashes' in the help corner of firefox. Hope it Helps! Thank me later, if it works :D

Question owner

I can confirm a similar problem here. Any instance of using the file browser, it opens up and is fine until I double click on any folder. It immediately closed.

It still does it with all extensions disabled and just for fun, in safe mode.

I've restored & restarted. I've also gone for a completely fresh install.

Drag and drop of files, on pages that support it, work fine.

I see you had a similar problem during a beta phase but couldn't reproduce.

I can confirm a similar problem here. Any instance of using the file browser, it opens up and is fine until I double click on any folder. It immediately closed. It still does it with all extensions disabled and just for fun, in safe mode. I've restored & restarted. I've also gone for a completely fresh install. Drag and drop of files, on pages that support it, work fine. I see you had a similar problem during a beta phase but couldn't reproduce.

Question owner

It doesn't seem to be a problem if I use the 'Browse' button on this page but it's definitely a problem on both Facebook and Google+

It doesn't seem to be a problem if I use the 'Browse' button on this page but it's definitely a problem on both Facebook and Google+