Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Printing XUL documents is not supported.


When on a website I can't print the page. it comes out blank

Post a Reply

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • Next Generation Java Plug-in 10.45.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • iTunes Detector Plug-in
  • 5.1.20913.0
  • McAfee MSS+ NPAPI Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • BlackBerry WebSL Browser Plug-In
  • Office Live Update v1.5


  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/


  • Print Edit 10.2 (printedit@DW-dev)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Ask Toolbar (toolbar@ask.com) (Inactive)
  • Dangerous Websites Blocker (content_blocker@kaspersky.com) (Inactive)
  • HP Smart Web Printing 4.60 (smartwebprinting@hp.com) (Inactive)
  • Kaspersky URL Advisor (url_advisor@kaspersky.com) (Inactive)
  • Virtual Keyboard (virtual_keyboard@kaspersky.com) (Inactive)


  • incrementalGCEnabled: True


  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • clearTypeParameters: DISPLAY1 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ] DISPLAY2 [ Gamma: 1800 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 400 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 2-11-2011
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family Direct3D9Ex vs_3_0 ps_3_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.foreground_color: #3333FF
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://www.google.com
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • dom.ipc.plugins.enabled.np2jstub.dll: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 24.0
  • font.internaluseonly.changed: True
  • font.name.monospace.x-western: Comic Sans MS
  • font.name.serif.x-western: Comic Sans MS
  • font.size.fixed.x-western: 18
  • font.size.variable.x-western: 24
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1382720298
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1307129291
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.cookies: False
  • privacy.cpd.downloads: False
  • privacy.cpd.formdata: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1380634383


  • User JS: No
  • Accessibility: No
  • Top 10 Contributor
2365 solutions 20922 answers

I'm not sure what you mean by "XUL documents" "on a website." I think of XUL documents as internal Firefox pages, and it's true that it may not be possible to print those. Is that what you mean? Are there particular pages that are a problem (you could mention the address)?

Was this helpful to you? 1

Question owner

That is the error I get when I hit Print Preview. What I am trying to do is print a page from a website. It prints a blank sheet.

Was this helpful to you? 2
Edward27821 9 solutions 113 answers

Try the pxlr-grabber add-on http://pixlr.com/ You can "grab" all or part of a page to your clipboard paste it as an image into mspaint and print from there

Or do a screenshot https://www.facebook.com/notes/facebook-frustrations-itwont-post-itwont-share-itwont-chat-itwont-comment/screen-shot/367882763242327


Was this helpful to you? 0
  • Top 10 Contributor
2365 solutions 20922 answers

Hi Carrieshaw, it's a little hard to diagnose without a URL.

Are you saying you can preview the page but not print from preview, or you can't preview at all?

Do you know whether it is an ordinary web page or a PDF displaying in Firefox's PDF viewer? The PDF viewer shows a black background behind the document and has a standard toolbar at the top of the document.

If it's a PDF, you could try using the download button on the viewer toolbar (it's a downward-pointing arrow) to open the PDF in Adobe Reader (outside Firefox) or you could try using the Adobe viewer in Firefox instead of the built-in viewer. This article has the steps for that: How to disable the built-in PDF viewer and use another viewer.

Was this helpful to you? 0
Ask a question

You must log in to your account to reply to posts. Please start a new question, if you do not have an account yet.