X
Tap here to go to the mobile version of the site.

Support Forum

java not found

Posted

I have a complaint. It seems like every time I do a major update to either Firefox or Windows I have a problem with Jave being recongized on my computer. I look at the instructions and it tells me about the little pop up box that appears and that if that doesn't come up I should be able to see the little red icon on the address bar - but i never do. This is getting very frustrating. The website that happens is http://www.smartsource.com/smartsource/index.jsp?Link=MKRU3JAAR6CCY

I have a complaint. It seems like every time I do a major update to either Firefox or Windows I have a problem with Jave being recongized on my computer. I look at the instructions and it tells me about the little pop up box that appears and that if that doesn't come up I should be able to see the little red icon on the address bar - but i never do. This is getting very frustrating. The website that happens is http://www.smartsource.com/smartsource/index.jsp?Link=MKRU3JAAR6CCY

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • 5.1.20913.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • GEPlugin
  • Picasa plugin
  • Catalina Savings Printer
  • Coupons, Inc. Coupon Printer Plugin
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • Yahoo Application State Plugin version 1.0.0.7
  • npapicomadapter

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.3; WOW64; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Add-on Compatibility Reporter 2.0.1 (compatibility@addons.mozilla.org)
  • AniWeather 0.8.38 ({4176DFF4-4698-11DE-BEEB-45DA55D89593})
  • Element Hiding Helper for Adblock Plus 1.2.3 (elemhidehelper@adblockplus.org)
  • Forecastfox 2.2.2 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3})
  • LastPass 2.0.20 (support@lastpass.com)
  • Location Bar Enhancer 5.1 (UIEnhancer@girishsharma)
  • Multicolumn Bookmarks 1.5 (MulticolumnBookmarks@Maxim.Kudimov)
  • Multirow Bookmarks Toolbar Plus 1.2 ({4c7097f7-08f2-4ef2-9b9f-f95fa4cbb064})
  • New Tab Plus 4.0.6.09 (weidunewtab@gmail.com)
  • Personas Plus 1.7.2.1 (personas@christopher.beard)
  • Personas Rotator 8.0 ({6e73f6b7-b9ab-44b8-b744-6393e3c2e351})
  • ReminderFox 2.1.2 ({ada4b710-8346-4b82-8199-5de2b400a6ae})
  • Tab Mix Plus 0.4.1.1.01 ({dc572301-7619-498c-a57d-39143191b318})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Undo Closed Tabs Button 3.8.4.3 (undoclosedtabsbutton@supernova00.biz)
  • Xmarks 4.2.1 (foxmarks@kei.com)
  • RealDownloader 1.3.3 ({DF153AFF-6948-45d7-AC98-4FC4AF8A08E2}) (Inactive)
  • Tab Utilities 1.5.1 (tabutils@ithinc.cn) (Inactive)
  • Tab Utilities Lite 1.1.5 (tabutilslite@ithinc.cn) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Microsoft Basic Display Driver
  • adapterDescription2:
  • adapterDeviceID: 0x00ba
  • adapterDeviceID2:
  • adapterDrivers: Unknown
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x00ba
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 6.3.9600.16384
  • driverDate: 6-21-2006
  • driverDate2:
  • driverVersion: 6.3.9600.16384
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.newtabplus.homepage: chrome://branding/locale/browserconfig.properties
  • accessibility.newtabplus.page: 3
  • accessibility.newtabplus.ver: 3.8.1
  • accessibility.typeaheadfind: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.memory.capacity: 65536
  • browser.display.background_color: #CCCCFF
  • browser.display.foreground_color: #330099
  • browser.display.show_image_placeholders: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.openintab: True
  • browser.search.useDBForOrder: True
  • browser.sessionstore.max_tabs_undo: 20
  • browser.sessionstore.resume_from_crash: False
  • browser.startup.homepage: http://www.bing.com/
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.warnOnClose: False
  • browser.urlbar.autocomplete.enabled: True
  • dom.max_chrome_script_run_time: 0
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 24.0
  • font.internaluseonly.changed: False
  • font.name.serif.x-western: Kristen ITC
  • font.size.variable.x-western: 20
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT3289663&SearchSource=2&CUI=UN35785583686482514&UM=2&q=
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 48
  • network.http.max-connections-per-server: 16
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining.maxrequests: 8
  • network.http.request.max-start-delay: 0
  • places.database.lastMaintenance: 1382679740
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • privacy.cpd.cookies: False
  • privacy.cpd.extensions-tabmix: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1380578822

Misc

  • User JS: Yes
  • Accessibility: No
Wesley Branton
  • Top 10 Contributor
589 solutions 4999 answers

Please check if all your plugins are up-to-date. To do this, go to the Mozilla Plugin Check site.

Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow Update button or a red Update now button, please update these immediately.

To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.

Please check if all your plugins are up-to-date. To do this, go to the [http://mozilla.com/plugincheck Mozilla Plugin Check site]. Once you're there, the site will check if all your plugins have the latest versions. If you see plugins in the list that have a yellow ''Update'' button or a red ''Update now'' button, please update these immediately. To do so, please click each red or yellow button. Then you should see a site that allows you to download the latest version. Double-click the downloaded file to start the installation and follow the steps mentioned in the installation procedure.
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157849 answers

To avoid confusion:

If I disable JavaScript then I get a page that you need to have JavaScript enabled.
Do you mean that warning?

You can check the javascript.enabled pref on the about:config page.

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
To avoid confusion: *http://kb.mozillazine.org/JavaScript_is_not_Java If I disable JavaScript then I get a page that you need to have JavaScript enabled.<br /> Do you mean that warning? You can check the javascript.enabled pref on the <b>about:config</b> page. *http://kb.mozillazine.org/about:config Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes
jscher2000
  • Top 10 Contributor
8687 solutions 71011 answers

Older versions of Java get blocked every time there is an update, so hopefully updating will solve the problem for you.

I do see a screen flash by indicating that I need to click to activate something, but actually, the Java applet to print coupons runs without that, as long as the main Java plugin (Java Platform SE) is set to Always Activate. (Screen shot)

Edit: To access the Add-ons page, you can use either:

  • Ctrl+Shift+a
  • orange Firefox button (or Tools menu) > Add-ons

And then in the left column, click Plugins.

Older versions of Java get blocked every time there is an update, so hopefully updating will solve the problem for you. I do see a screen flash by indicating that I need to click to activate something, but actually, the Java applet to print coupons runs without that, as long as the main Java plugin (Java Platform SE) is set to Always Activate. (Screen shot) ''Edit: To access the Add-ons page, you can use either:'' * Ctrl+Shift+a * orange Firefox button (or Tools menu) > Add-ons And then in the left column, click Plugins.

Modified by jscher2000

Question owner

Thanks for the suggestion. It seems like when i updated to Windows 8.1 my java was deleted. When I went to check if it was up-to-date java did not appear and when i went to the java site and did the verify versiion it said java was even installed. But java was installed because I have printed stuff from sites in the past week previously to updating Windows with no java problems. Since everything else that i had installed previously was still there I did not even think about java not still being loaded.

Thank you all for for all of your help and suggestions. I really appreciate it.

Thanks for the suggestion. It seems like when i updated to Windows 8.1 my java was deleted. When I went to check if it was up-to-date java did not appear and when i went to the java site and did the verify versiion it said java was even installed. But java was installed because I have printed stuff from sites in the past week previously to updating Windows with no java problems. Since everything else that i had installed previously was still there I did not even think about java not still being loaded. Thank you all for for all of your help and suggestions. I really appreciate it.
cor-el
  • Top 10 Contributor
  • Moderator
17468 solutions 157849 answers

If Java is installed, but Firefox doesn't find the Java plugin then it is possible that the registry key(s) that Firefox when looking for plugins is no longer present.

You can also check the Security tab in the Java Console to make sure that Java is enabled.

See also:

If Java is installed, but Firefox doesn't find the Java plugin then it is possible that the registry key(s) that Firefox when looking for plugins is no longer present. You can also check the Security tab in the Java Console to make sure that Java is enabled. See also: *http://kb.mozillazine.org/Java

Modified by cor-el