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Why isn't my PC F/F browser upgraded after I download it?

Posted

I'm being 'bombarded' with requests from FF and several other websites for me to UPGRADE my browser. Sooooo....I click on the FF Upgrade link....then something appears on my desktop...but then...NOTHING is really downloaded...that is, I STILL have the same old FF version on my PC . I get a little 'confirmation' note from FF stating that the download is complete....but, still.....NOTHING (just the same outdated FF browser). This process has repeated itself for the past several months...and it's very frustrating (to say the least).

I'm being 'bombarded' with requests from FF and several other websites for me to UPGRADE my browser. Sooooo....I click on the FF Upgrade link....then something appears on my desktop...but then...NOTHING is really downloaded...that is, I STILL have the same old FF version on my PC . I get a little 'confirmation' note from FF stating that the download is complete....but, still.....NOTHING (just the same outdated FF browser). This process has repeated itself for the past several months...and it's very frustrating (to say the least).

Additional System Details

Installed Plug-ins

  • Shockwave Flash 10.0 r32
  • mplayerplug-in 3.55Video Player Plug-in for QuickTime, RealPlayer and Windows Media Player streams using MPlayer JavaScript Enabled and Using GTK2 Widgets
  • The GCJ Web Browser Plugin (using IcedTea) executes Java applets.

Application

  • User Agent: Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1.6) Gecko/20100208 Firefox/3.5.6

More Information

After I clicked 'HELP', there was nothing stating, "Troubleshooting Information".
Also...I have also learned that my PC does not automatically update the browser.....
........AND....when I click on the "Show details" link (at the bottom of this page), I get NO "details" at all.
What is wrong??

James
  • Moderator
1594 solutions 11232 answers

Your User Agent shows as Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1.6) Gecko/20100208 Firefox/3.5.6 in System Details on right.

If you really do have Firefox 24.0 then your user agent may need to be reset. Firefox before 4.0 can have UA over riden or made stuck at the version at time by extensions and such. https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible

Your User Agent shows as Mozilla/5.0 (X11; U; Linux i686; en-US; rv:1.9.1.6) Gecko/20100208 Firefox/3.5.6 in System Details on right. If you really do have Firefox 24.0 then your user agent may need to be reset. Firefox before 4.0 can have UA over riden or made stuck at the version at time by extensions and such. https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible
Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

Is there a user.js file in your Firefox profile or Firefox program directory?

If so, please delete it.

Is there a <code>user.js</code> file in your Firefox profile or Firefox program directory? If so, please delete it.

Question owner

James...thanks so much for the advice / instructions....BUT....when I tried to do the 'reset', as you suggested by right-clicking those useragents, the "RESET" is not in a bold print like the other options...that is, I can see it there, but oviously nothing happens when I click on it. Soooooo...NOW what can I do?

James...thanks so much for the advice / instructions....BUT....when I tried to do the 'reset', as you suggested by right-clicking those useragents, the "RESET" is not in a bold print like the other options...that is, I can see it there, but oviously nothing happens when I click on it. Soooooo...NOW what can I do?

Question owner

Thank you for your suggestion, but "user.js" is not in my FF program directory. Sooo....now what can I do?

Thank you for your suggestion, but "user.js" is not in my FF program directory. Sooo....now what can I do?
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157433 answers

Do all general.useragent.* prefs have the default value?

Which Firefox version do you see in Help > About and on the about:config page in these prefs ?

  • browser.startup.homepage_override.mstone
  • extensions.lastAppVersion

If you still have such an old Firefox version then it would be best to check if you meet the system requirements of the current release before trying to update.

Do all general.useragent.* prefs have the default value? Which Firefox version do you see in Help > About and on the <b>about:config</b> page in these prefs ? *browser.startup.homepage_override.mstone *extensions.lastAppVersion ----- If you still have such an old Firefox version then it would be best to check if you meet the system requirements of the current release before trying to update. *http://www.mozilla.org/en-US/firefox/24.0/system-requirements/
Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Please report back soon.

Cancel these steps. Infection on the Linux operating system is rare and these steps are not needed.

<strike>Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Please report back soon.</strike> Cancel these steps. Infection on the Linux operating system is rare and these steps are not needed.

Modified by Wesley Branton

Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back soon.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br> '''Note''': ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back soon.
jscher2000
  • Top 10 Contributor
8643 solutions 70690 answers

The options for installing Firefox on Linux are quite different than Windows, so I can't give you any personal advice, but maybe this article will help point the way for your distribution: Install Firefox on Linux.

The options for installing Firefox on Linux are quite different than Windows, so I can't give you any personal advice, but maybe this article will help point the way for your distribution: [[Install Firefox on Linux]].
Tyler Downer
  • Top 25 Contributor
  • Moderator
1529 solutions 10658 answers

Yeah guys this is an issue where Firefox didn't update on linux, his useragent is correct (If it was simply a messed p UA then he'd have trouleshooting Information, which he doesn't).

Please update Firefox using the directions Jscher gave above. Just download and install a new version of Firefox.

Yeah guys this is an issue where Firefox didn't update on linux, his useragent is correct (If it was simply a messed p UA then he'd have trouleshooting Information, which he doesn't). Please update Firefox using the directions Jscher gave above. Just download and install a new version of Firefox.
kobe 441 solutions 5048 answers

Make sure that if the package managed version of Firefox is outdated, you can install the executable and its files at mozilla.org as explained above.

Make sure that if the package managed version of Firefox is outdated, you can install the executable and its files at mozilla.org as explained above.