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Startup problem

  • 6 replies
  • 4 have this problem
  • 4 views
  • Last reply by stc-lsz

stc-lsz
stc-lsz

Hello! Suddenly I've found a unexpected problem: each time mozilla (v.24) starts not from my usual homepadge, as in my option shown, but from damnific website "http://www.dohod-vsem.net"! Besides, no any new unexpected programs on my computer wes not found and multiple virus scanning was effectless. I've checked mozilla config, but it's OK. Please inform me how to fix this problem.

Hello! Suddenly I've found a unexpected problem: each time mozilla (v.24) starts not from my usual homepadge, as in my option shown, but from damnific website "http://www.dohod-vsem.net"! Besides, no any new unexpected programs on my computer wes not found and multiple virus scanning was effectless. I've checked mozilla config, but it's OK. Please inform me how to fix this problem.

Chosen solution

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Read this answer in context 👍 1

All Replies (6)

Meghraj Suthar
Meghraj Suthar

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
  • On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

FirefoxSafeMode

Once you get the pop-up, just select "'Start in Safe Mode" Safe Mode Fx 15 - Win

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

stc-lsz
stc-lsz Question owner

Thnak you very much for your advise, but it not fix my problem! Safemode restart was useless. (((

Nellus
Nellus

In order to be able to find the correct solution to your problem, we require some more non-personal information from you. Please do the following:

  • Click the Firefox button at the top left, then click the Help menu and select Troubleshooting Information from the submenu. If you don't have a Firefox button, click the Help menu at the top and select Troubleshooting Information from the menu.

Now, a new tab containing your troubleshooting information should open.

  • At the top of the page, you should see a button that says "Copy text to clipboard". Click it.
  • Now, go back to your forum post and click inside the reply box. Press Ctrl+V to paste all the information you copied into the forum post.

If you need further information about the Troubleshooting information page, please read the article Use the Troubleshooting Information page to help fix Firefox issues.

Also see How to fix preferences that won't save

Thanks in advance for your help!

stc-lsz
stc-lsz Question owner

Сведения о приложении

Имя: Firefox Версия: 24.0 User Agent: Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0

Расширения

Имя: DownThemAll! Версия: 2.0.16 Включено: true ID: {DDC359D1-844A-42a7-9AA1-88A850A938A8}

Имя: Flash Video Downloader Версия: 4.0.1 Включено: true ID: artur.dubovoy@gmail.com

Имя: ImTranslator Версия: 7.2 Включено: true ID: {9AA46F4F-4DC7-4c06-97AF-5035170634FE}

Имя: Saved Password Editor Версия: 2.7.1 Включено: true ID: savedpasswordeditor@daniel.dawson

Имя: Speed Dial Версия: 0.9.6.16 Включено: true ID: {64161300-e22b-11db-8314-0800200c9a66}

Имя: Adobe Acrobat - Create PDF Версия: 1.2 Включено: false ID: web2pdfextension@web2pdf.adobedotcom

Имя: avast! Online Security Версия: 9.0.2006.53 Включено: false ID: wrc@avast.com

Имя: EPUBReader Версия: 1.4.2.1 Включено: false ID: {5384767E-00D9-40E9-B72F-9CC39D655D6F}

Имя: General Crawler Версия: 2.6 Включено: false ID: gencrawler@some.com

Имя: Print Edit Версия: 10.2 Включено: false ID: printedit@DW-dev

Имя: ProxTube - Unblock YouTube Версия: 1.5.2 Включено: false ID: ich@maltegoetz.de

Имя: UnMHT Версия: 6.4.5 Включено: false ID: {f759ca51-3a91-4dd1-ae78-9db5eee9ebf0}

Имя: WOT Версия: 20131008 Включено: false ID: {a0d7ccb3-214d-498b-b4aa-0e8fda9a7bf7}

Важные изменённые настройки

accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.disk.smart_size_cached_value: 358400 browser.newtab.url: chrome://speeddial/content/speeddial.xul browser.places.smartBookmarksVersion: 4 browser.startup.homepage: chrome://speeddial/content/speeddial.xul browser.startup.homepage_override.buildID: 20130910160258 browser.startup.homepage_override.mstone: 24.0 dom.mozApps.used: true dom.w3c_touch_events.expose: false extensions.lastAppVersion: 24.0 font.internaluseonly.changed: true network.cookie.prefsMigrated: true places.database.lastMaintenance: 1382412932 places.history.expiration.transient_current_max_pages: 93902 plugin.disable_full_page_plugin_for_types: application/pdf plugin.importedState: true plugin.state.npalisetuponeclick: 0 plugin.state.nppdf: 0 print.printer_hp_LaserJet_1010.print_bgcolor: false print.printer_hp_LaserJet_1010.print_bgimages: false print.printer_hp_LaserJet_1010.print_colorspace: print.printer_hp_LaserJet_1010.print_command: print.printer_hp_LaserJet_1010.print_downloadfonts: false print.printer_hp_LaserJet_1010.print_duplex: -1221992200 print.printer_hp_LaserJet_1010.print_edge_bottom: 0 print.printer_hp_LaserJet_1010.print_edge_left: 0 print.printer_hp_LaserJet_1010.print_edge_right: 0 print.printer_hp_LaserJet_1010.print_edge_top: 0 print.printer_hp_LaserJet_1010.print_evenpages: true print.printer_hp_LaserJet_1010.print_footercenter: print.printer_hp_LaserJet_1010.print_footerleft: &PT print.printer_hp_LaserJet_1010.print_footerright: &D print.printer_hp_LaserJet_1010.print_headercenter: print.printer_hp_LaserJet_1010.print_headerleft: &T print.printer_hp_LaserJet_1010.print_headerright: &U print.printer_hp_LaserJet_1010.print_in_color: true print.printer_hp_LaserJet_1010.print_margin_bottom: 0.5 print.printer_hp_LaserJet_1010.print_margin_left: 0.5 print.printer_hp_LaserJet_1010.print_margin_right: 0.5 print.printer_hp_LaserJet_1010.print_margin_top: 0.5 print.printer_hp_LaserJet_1010.print_oddpages: true print.printer_hp_LaserJet_1010.print_orientation: 0 print.printer_hp_LaserJet_1010.print_page_delay: 50 print.printer_hp_LaserJet_1010.print_paper_data: 9 print.printer_hp_LaserJet_1010.print_paper_height: 11,00 print.printer_hp_LaserJet_1010.print_paper_name: print.printer_hp_LaserJet_1010.print_paper_size_type: 0 print.printer_hp_LaserJet_1010.print_paper_size_unit: 1 print.printer_hp_LaserJet_1010.print_paper_width: 8,50 print.printer_hp_LaserJet_1010.print_plex_name: print.printer_hp_LaserJet_1010.print_resolution: 0 print.printer_hp_LaserJet_1010.print_resolution_name: print.printer_hp_LaserJet_1010.print_reversed: false print.printer_hp_LaserJet_1010.print_scaling: 1,00 print.printer_hp_LaserJet_1010.print_shrink_to_fit: true print.printer_hp_LaserJet_1010.print_to_file: false print.printer_hp_LaserJet_1010.print_unwriteable_margin_bottom: 0 print.printer_hp_LaserJet_1010.print_unwriteable_margin_left: 0 print.printer_hp_LaserJet_1010.print_unwriteable_margin_right: 0 print.printer_hp_LaserJet_1010.print_unwriteable_margin_top: 0 privacy.donottrackheader.enabled: true privacy.sanitize.migrateFx3Prefs: true security.warn_viewing_mixed: false storage.vacuum.last.index: 1 storage.vacuum.last.places.sqlite: 1381722632

Графика

Direct2D включён: Заблокирован для вашей версии драйвера видеокарты. Попробуйте обновить ваш драйвер видеокарты до версии 10.6 или более новой. DirectWrite включён: false (6.2.9200.16571) GPU #2 активен: false windowLayerManagerRemote: false Аппаратно ускоренные окна: 1/1 Direct3D 9 Версия драйвера: 8.632.1.2000 Визуализатор WebGL: Google Inc. -- ANGLE (ATI Radeon HD 4800 Series Direct3D9Ex vs_3_0 ps_3_0) Дата разработки драйвера: 8-17-2009 Драйвера видеокарты: atiumdag atidxx32 atidxx64 atiumdva atiumd64 atiumd6a atitmm64 Код производителя: 0x1002 Код устройства: 0x9440 Объём видеопамяти: 2048 Описание видеокарты: ATI Radeon HD 4800 Series Параметры ClearType: Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 AzureCanvasBackend: skia AzureContentBackend: none AzureFallbackCanvasBackend: cairo

JavaScript

Инкрементальный GC: true

Поддержка доступности

Активирована: false Отключение поддержки доступности: 0

Версии библиотек

NSPR Ожидаемая минимальная версия: 4.10 Используемая версия: 4.10

NSS Ожидаемая минимальная версия: 3.15.1 Basic ECC Используемая версия: 3.15.1 Basic ECC

NSSSMIME Ожидаемая минимальная версия: 3.15.1 Basic ECC Используемая версия: 3.15.1 Basic ECC

NSSSSL Ожидаемая минимальная версия: 3.15.1 Basic ECC Используемая версия: 3.15.1 Basic ECC

NSSUTIL Ожидаемая минимальная версия: 3.15.1 Используемая версия: 3.15.1

Nellus
Nellus

Chosen Solution

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

stc-lsz
stc-lsz Question owner

Thank you! Mozilla reinstalling fixed the problem. So, problem is solved.