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Profile bug? "unresponsive plugin" Shockwave (/questions/970014)

Posted

unresponsive plugin

unresponsive plugin

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 d900
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.4.144
  • McAfee MSS+ NPAPI Plugin
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • Adobe PDF Plug-In For Firefox and Netscape
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • 6.0.12.46

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:25.0) Gecko/20100101 Firefox/25.0

More Information

the-edmeister
  • Top 25 Contributor
  • Moderator
5411 solutions 40287 answers

There are less drastic ways of fixing a bad Profile, if that is your problem.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information.
Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.


Or you can create a new Profile and transfer specific files from the old Profile to minimize personal data loss.
Recovering important data from an old profile

Did either of these fix your problems? Please report back to us!

There are less drastic ways of fixing a bad Profile, if that is '''''your problem'''''. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. <br> '''Note''': ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. ------ Or you can create a new Profile and transfer specific files from the old Profile to minimize personal data loss.<br /> [https://support.mozilla.org/en-US/kb/Recovering%20important%20data%20from%20an%20old%20profile Recovering important data from an old profile] Did either of these fix your problems? Please report back to us!