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cant log into outlook with firefox

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  • Last reply by cor-el

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I am using Firefox 24.0, I go to the login page of outlook type my username and password, but it dooesnt open into my outlook account, it comes up with the error, "Firefox can't find the server at sn135w.snt135.mail.live.com" I can log into my emails on my phone and on another pc using forefox. I have tried resetting firefox to default settings but made no difference. I hope someone can help,

Alan.

I am using Firefox 24.0, I go to the login page of outlook type my username and password, but it dooesnt open into my outlook account, it comes up with the error, "Firefox can't find the server at sn135w.snt135.mail.live.com" I can log into my emails on my phone and on another pc using forefox. I have tried resetting firefox to default settings but made no difference. I hope someone can help, Alan.

Chosen solution

https://mail.live.com should prompt you to login and bring you to the mail page, so you can choose to create a bookmark with that link.
Outlook uses a lot of domains for load balancing, so if you would bookmark the page with your inbox that open after you have signed in then this may not work properly.

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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

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Hi Edmeister, I have now done this but still have the problem, I also cleared everything and shut right down, no luck.

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Are you using a bookmark to go to the mail page?

Does it work if you go to the https://login.live.com page to log in?

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Thanks Cor-el, thats sorted it, I couldnt use https://login.live.com that took me to my outlook profile only and not emails. I searched for outlook.co.uk and loged in through that page and took me straight to emails ok. I have deleated old bookmark and created new one. microsoft must have changed something in the link.

thanks for your help.

Alan Friedy. :-)

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Chosen Solution

https://mail.live.com should prompt you to login and bring you to the mail page, so you can choose to create a bookmark with that link.
Outlook uses a lot of domains for load balancing, so if you would bookmark the page with your inbox that open after you have signed in then this may not work properly.