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After doing a reset all my bookmakes are gone. I've followed the instructions to restore them, but still nothing. Any ideas?

Posted

When I click on restore it just goes back to the Library page.

When I click on restore it just goes back to the Library page.

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We are glad to hear that your problem has been solved.

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Additional System Details

Installed Plug-ins

  • Google Update
  • npsitesafety
  • 5.1.20913.0
  • Shockwave Flash 11.8 r800
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
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Application

  • Firefox 16.0.1
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:16.0) Gecko/20100101 Firefox/16.0
  • Support URL: http://support.mozilla.org/1/firefox/16.0.1/WINNT/en-US/

Extensions

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  • Skype Click to Call 6.13.0.13771 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

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Graphics

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Modified Preferences

  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 808960
  • browser.places.smartBookmarksVersion: 4
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Misc

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Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below.

  1. Use one of these methods to open the Bookmarks Library window:
    • Click the Firefox button to open the menu and click on Bookmarks.
    • Click the Bookmarks menu and click on Show All Bookmarks.
  2. At the top of the Library window, click the "Import and Backup" menu and select Restore.
  3. Click the date of the bookmark backup you want to recover.
  4. In the new window that appears, click OK.
  5. Your bookmarks from the selected date should now be restored.

For more information, see the Restore bookmarks from backup or move them to another computer article. For other solutions, see the Recover lost or missing Bookmarks article.

Did this fix your problems? Please report back soon.


I apologize if you have already attempted this.

Firefox automatically creates backups of your bookmarks, which can be helpful if your bookmarks are lost or missing. To recover them, follow the instructions below. #Use <u>one</u> of these methods to open the Bookmarks Library window: #*Click the ''[[Display the Firefox button menu instead of the menu toolbar|Firefox button]]'' to open the menu and click on ''Bookmarks''. #*Click the ''Bookmarks'' menu and click on ''Show All Bookmarks''. # At the top of the Library window, click the "Import and Backup" menu and select Restore. # Click the date of the bookmark backup you want to recover. # In the new window that appears, click OK. # Your bookmarks from the selected date should now be restored. For more information, see the [[Restore bookmarks from backup or move them to another computer]] article. For other solutions, see the [[Recover lost or missing Bookmarks]] article. Did this fix your problems? Please report back soon. -------------------- I apologize if you have already attempted this.
Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

Was your previous version of Firefox connected to the Sync feature.

Was your previous version of Firefox connected to the Sync feature.

Question owner

Have done this and still no bookmarks. :(

Have done this and still no bookmarks. :(

Question owner

Not that I know of.

Not that I know of.
Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

Helpful Reply

Sorry that you are displeased with the performance of Firefox.


Did you save any backups of your bookmarks in HTML form prior to resetting Firefox?
Did you do a clean reinstall or use the Firefox reset feature?

Sorry that you are displeased with the performance of Firefox. ------------------ Did you save any backups of your bookmarks in HTML form prior to resetting Firefox?<br> Did you do a clean reinstall or use the Firefox reset feature?
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

You can check if there is an "Old Firefox Data" folder on the desktop.
If you find this folder then check the bookmarkbackups folder for JSON backups.

You can also if there are more profile folders.

You can check if there is an "Old Firefox Data" folder on the desktop.<br /> If you find this folder then check the bookmarkbackups folder for JSON backups. *http://kb.mozillazine.org/Backing_up_and_restoring_bookmarks_-_Firefox You can also if there are more profile folders. *https://support.mozilla.org/kb/Recovering+important+data+from+an+old+profile

Question owner

I used the Firefox reset feature. No I didn't save as HTML as it said all bookmakers, passwords etc would be unaffected.

I used the Firefox reset feature. No I didn't save as HTML as it said all bookmakers, passwords etc would be unaffected.

Question owner

I've found the "Old Firefox Data" folder on the desktop. When i try to open it it says windows can't because it doesn't know what program created it. I'm confused now.

I've found the "Old Firefox Data" folder on the desktop. When i try to open it it says windows can't because it doesn't know what program created it. I'm confused now.
Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

The popup window when resetting actually says, "We will try..." and in some uncommon cases the bookmarks are removed on accident.

If none of the above solutions work, I am afraid that your bookmarks have most likely been removed. Although, I can not say that I am 100% sure that this is what has happened.

You can still seek further help if you so desire.

We are sorry if indeed your bookmark data has been lost.

The popup window when resetting actually says, "We will try..." and in some uncommon cases the bookmarks are removed on accident. <strike>If none of the above solutions work, I am afraid that your bookmarks have most likely been removed. Although, I can not say that I am 100% sure that this is what has happened. You can still seek further help if you so desire. We are sorry if indeed your bookmark data has been lost.

Modified by Wesley Branton

Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

Please ignore my above.

What type of file is the old profile?

Please ignore my above. What type of file is the old profile?

Question owner

I really hope they are not lost. A couple of years worth of research on various subjects. :(

I really hope they are not lost. A couple of years worth of research on various subjects. :(

Question owner

It's a JSON file.

It's a JSON file.
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

You should be able to restore the bookmarks from a JSON backup (bookmarks-####-##-##.json).

  • Bookmarks > Show All Bookmarks > Import & Backup > Restore > Choose File

If there are problems with restoring then delete the places.sqlite file with Firefox closed and try again.

You should be able to restore the bookmarks from a JSON backup (bookmarks-####-##-##.json). *Bookmarks > Show All Bookmarks > Import & Backup > Restore > Choose File If there are problems with restoring then delete the places.sqlite file with Firefox closed and try again.

Question owner

Sorry, what is the places.sqlite file?

Sorry, what is the places.sqlite file?
cor-el
  • Top 10 Contributor
  • Moderator
17424 solutions 157436 answers

The places.sqlite file is a file in the Firefox profile folder that stores the bookmarks and the history.

You can use this button to go to the Firefox profile folder:

  • Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder)
The places.sqlite file is a file in the Firefox profile folder that stores the bookmarks and the history. You can use this button to go to the Firefox profile folder: *Help > Troubleshooting Information > Profile Directory: Show Folder (Linux: Open Directory; Mac: Show in Finder) *http://kb.mozillazine.org/Profile_folder_-_Firefox
Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

The places.sqlite file can be found in the Firefox application data. It is in the current profile that you are using now.

The <code>places.sqlite</code> file can be found in the Firefox application data. It is in the current profile that you are using now.

Question owner

Never mind. I tried restoring through bookmark library (I'd tried 6+times already) but this time its worked. All back now. :) Thanks for your help.

Never mind. I tried restoring through bookmark library (I'd tried 6+times already) but this time its worked. All back now. :) Thanks for your help.
Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

Chosen Solution

We are glad to hear that your problem has been solved.

Thank you for using the Mozilla Support Forum.

We are glad to hear that your problem has been solved. Thank you for using the Mozilla Support Forum.