Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

My Firefox keeps on saying This Connection is untrusted

  • 32 replies
  • 1080 have this problem
  • 79520 views
  • Last reply by Fox_1923

more options

Whenever I try to go to google, Facebook, YouTube, the Firefox customize website, or any website it keeps on saying this connection is untrusted. Before it was working fine and not it's not, I tried uninstalling and stalling it again and nothing. I tried resetting it and nothing. Nothing I do seems to work. Anyone please help?

All Replies (12)

more options

Hi Fox_1923, if you haven't added any exceptions, you actually can view the certificate from the Add Exception dialog without adding it.

more options

Modified by Fox_1923

more options

there is, diginotar, entrust, equifax, gte, usertrust.

more options

FINALLY!!!

I disabled Kaspersky crypted connection scan thing and now I can view this page properly!

THANK YOU!

more options

Hi Fox_1923, I was offline for a while.

Usually your AV vendor has a procedure to import their certificate as a trusted root certificate so that Firefox doesn't object to every single page. However, you might prefer to connect directly to the site anyway, since then you can see whether there actually is anything suspicious about the certificate. So I think you have ended up in a good place.

For future reference by other Kaspersky users, where is the setting that you changed?

more options

Here it is :) (Settings>Other>Network)

Modified by Fox_1923

more options

Thanks Fox_1923, from a Google Translate screen, the section:

Kriptolu bağlantıları taraması

probably would say something like

  • Scan Encrypted Connections
  • Encrypted Connection Scan

in English.

The closest I could find on Kaspersky's site was this article with that dialog (where the instructions are for the proxy setting below it):

http://support.kaspersky.com/us/10025

more options

Actually, the closest match for your screen shot is Kaspersky PURE 3.0: http://support.kaspersky.com/us/9927#block1

more options

Yes I'm using Pure 3.0, sorry for not mentioning it before.

Exactly this: http://support.kaspersky.com/us/9927#block1

more options

correct your time and date it will be fine

more options

Please correct time and date don`t go through hard way simple and easy check your time and dates it will work fine!

more options

We already solved it, it's not about time and date. It's about Kaspersky.

http://support.kaspersky.com/us/9927#block1

  1. 1
  2. 2