The camera app performed o k for about two weeks but when icon pressed now the screen goes black / blank on pressing the camera image a message saying "camera just crashed" appears tried reset but to no avail, should i send it back or is there a solution.
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Reset or format mobile
ZTE OPEN hard reset
Before you buy a new cell phone or new tablet, please try the following procedure to repair your device. First charge your battery, backup your important data if possible and in most cases take out SIM and SD card. It is impossible to recover your data after doing a hard reset, so online backup is always important. For all of your data, a backup should be done on an external device, hard drive, raid system or media. With or without insurance, if your cell phone lost, damaged or stolen at least your invaluable data is backed up in a safe place.
ZTE Open hard reset
1. Turn off your ZTE Open firefox mobile. 2. Press and hold the Volume UP key and the POWER key to get into the Firefox OS recovery mode. 3. Highlight the wipe data / Factory reset with Volume down key.4. Press POWER key to select.5. Delete All user data and after hard reset choose reboot system now. All data will be lost!orYou can reset your ZTE OPEN firefox mobile device's password: Turn off your phone, then turn it on. Select emergency dial. Input *983*987# in emergency dial-up pad. It will restore factory settings and your personal data will be erased.or factory settings via menu - in the menu Go otSettings – Device – Device Information
Hi Mohammed sorry for the delay in answering i'm new to forums and couldn't find my way back. The day after receiving the answer to my question i did the hard reset twice just to make sure as the camera didn't work after the first time, second time was also to no avail. The message " camera Just crashed" appearing after the camera icon was pressed at the bottom of the blank screen. However the following day I was checking out the phone again and to my surprise the camera opened up and was able to take a picture without a crash, so can only assume the hard reset contributed to the camera working again but the result was not immediate.
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