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Why am I being asked by sites, ie Facebook and others, that I do not have latest version of Firefox and that I need to upgrade when I have the latest version?

Posted

I get this question constantly from different sites. What's up with that.

I get this question constantly from different sites. What's up with that.

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.9 r900
  • 5.1.20913.0
  • Start Meeting Launcher
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.8
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Citrix Online App Detector Plugin
  • iTunes Detector Plug-in
  • BlackBerry WebSL Browser Plug-In
  • Gaaiho Doc Plugin
  • ActiveTouch General Plugin Container Version 105
  • Unity Player 2.6.1f3
  • Adobe Shockwave for Director Netscape plug-in, version 11.0

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB

More Information

iamjayakumars 489 solutions 5951 answers

The Firefox browser which your using is FF 3.5.5, now firefox stop supporting that.. So please update your browser and use the latest version of firefox 24.

Check the firefox 24 release notes

Download firefox 24

The Firefox browser which your using is FF 3.5.5, now firefox stop supporting that.. So please update your browser and use the latest version of firefox 24. Check the firefox 24 release notes *http://www.mozilla.org/en-US/firefox/24.0/releasenotes/ Download firefox 24 *http://www.mozilla.org/en-US/firefox/all/
AliceWyman
  • Moderator
240 solutions 2594 answers

Your "More system details" show

User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB

See Websites say that Firefox is outdated or incompatible even though it's the latest version under 'Firefox is showing the wrong User Agent and follow the instructions to reset your user agent.

Your "More system details" show User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.1.5) Gecko/20091102 Firefox/3.5.5 (.NET CLR 3.5.30729) FBSMTWB See [[Websites say that Firefox is outdated or incompatible even though it's the latest version]] under '''Firefox is showing the wrong User Agent'' and follow the instructions to reset your user agent.

Question owner

I downloaded V24 when it first came out. I don't know why my system is saying that it is using V 3.5.5 to you. I go to About Firefox in help and it says I am using V24.

I downloaded V24 when it first came out. I don't know why my system is saying that it is using V 3.5.5 to you. I go to About Firefox in help and it says I am using V24.
the-edmeister
  • Top 25 Contributor
  • Moderator
5397 solutions 40134 answers
Did you read this support article? <br /> https://support.mozilla.org/en-US/kb/websites-say-firefox-outdated-or-incompatible
iamjayakumars 489 solutions 5951 answers

Hello,

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Thank you.

Hello, Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. Please report back to see if this helped you! Thank you.
cor-el
  • Top 10 Contributor
  • Moderator
17467 solutions 157849 answers

You can check the general.useragent prefs on the about:config page.

You can open the about:config page via the location bar, just like you open a website.
Search: general.useragent If general.useragent prefs are bold (user set) then you can right-click that pref and choose Reset.

See:

Rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value.

You can check the general.useragent prefs on the about:config page. *http://kb.mozillazine.org/about:config You can open the about:config page via the location bar, just like you open a website.<br /> Search: general.useragent If general.useragent prefs are bold (user set) then you can right-click that pref and choose Reset. See: * http://kb.mozillazine.org/Resetting_your_useragent_string_to_its_compiled-in_default Rename or delete the prefs.js file and possible numbered prefs-##.js files and a possible user.js file to reset all prefs to the default value. *http://kb.mozillazine.org/Preferences_not_saved *http://kb.mozillazine.org/Resetting_preferences