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How to disable nag screens about updating to Firefox 24


I would like to know how to disable the endless nag screens inviting me to update to Firefox 24. I do not want Firefox 24 because I tried it for two weeks and it was repeatedly crashing - several times in each day - or simply freezing. I cannot work this way and so I have downgraded to a previous version of Firefox and I have not had a single problem in a whole month. Please be aware that I do not allow Norton products on my computer so that is not an issue. I keep a very clean computer - scanning EVERY night before shutdown with CCleaner and JetClean with Avast running permanently in the background. I also scan weekly with Superantispyware.

Additional System Details

Installed Plug-ins

  • Adobe PDF Plug-In For Firefox and Netscape 11.0.05
  • Next Generation Java Plug-in 10.40.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • VLC media player Web Plugin 2.1.0
  • Shockwave Flash 11.8 r800
  • 5.1.20913.0
  • iTunes Detector Plug-in
  • Adobe Shockwave for Director Netscape plug-in, version
  • HP Active Check Plugin
  • HP Pit Plugin
  • HP Product Detection Plugin
  • Facebook Video Calling Plugin


  • Firefox 19.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:19.0) Gecko/20100101 Firefox/19.0
  • Support URL: http://support.mozilla.org/1/firefox/19.0/WINNT/en-US/


  • Advanced SystemCare Surfing Protection 1.0 (ascsurfingprotection@iobit.com)
  • avast! Online Security 8.0.1497 (wrc@avast.com)
  • block.it 0.4.1 (jid1-FCwgKOzPHifHUA@jetpack)
  • DVDVideoSoft YouTube MP3 and Video Download ({ACAA314B-EEBA-48e4-AD47-84E31C44796C})
  • FirefoxAdKiller 0.87 ({b1df372d-8b32-4c7d-b6b4-9c5b78cf6fb1})
  • HP Detect ({ab91efd4-6975-4081-8552-1b3922ed79e2})
  • Skype Click to Call ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Updated Ad Blocker for Firefox 11+ 0.7.7 ({4DC70064-89E2-4a55-8FC6-E8CDEAE3618C})
  • Webmail Ad Blocker 3.9.1 (gmailnoads@mywebber.com)


  • incrementalGCEnabled: True


  • adapterDescription: ATI Radeon HD 2350
  • adapterDescription2:
  • adapterDeviceID: 0x94c7
  • adapterDeviceID2:
  • adapterDrivers: atiu9pag aticfx32 atiumdag atidxx32 atiumdva
  • adapterDrivers2:
  • adapterRAM: 64
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 3-10-2010
  • driverDate2:
  • driverVersion: 8.712.1.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'cairo', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Radeon HD 2350)
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.cache.memory.capacity: 65536
  • browser.display.background_color: #C0C0C0
  • browser.display.show_image_placeholders: True
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: false
  • browser.sessionstore.max_tabs_undo: 0
  • browser.sessionstore.max_windows_undo: 0
  • browser.sessionstore.resume_from_crash: False
  • browser.startup.homepage: http://facebook.com|tagged.com
  • browser.startup.homepage_override.buildID: 20130215130331
  • browser.startup.homepage_override.mstone: 19.0
  • browser.tabs.onTop: False
  • browser.urlbar.autocomplete.enabled: True
  • browser.urlbar.autofill: True
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 19.0
  • font.internaluseonly.changed: True
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • keyword.URL: http://www.bing.com/search?FORM=UP22DF&PC=UP22&dt=052913&q=
  • network.cookie.prefsMigrated: True
  • network.http.max-connections: 48
  • network.http.max-connections-per-server: 16
  • network.http.max-persistent-connections-per-proxy: 16
  • network.http.max-persistent-connections-per-server: 8
  • network.http.pipelining: True
  • network.http.pipelining.maxrequests: 8
  • network.http.proxy.pipelining: True
  • network.http.request.max-start-delay: 0
  • places.database.lastMaintenance: 1380946093
  • places.history.expiration.transient_current_max_pages: 53650
  • plugin.disable_full_page_plugin_for_types: application/pdf,application/vnd.adobe.xfdf,application/vnd.fdf,application/vnd.adobe.xdp+xml
  • plugin.expose_full_path: True
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False


  • User JS: Yes
  • Accessibility: No
  • Top 25 Contributor
529 solutions 5045 answers

Note that using any version older than 24 has security risks, I would update and then try to post crash reports using the instructions below.

First update Firefox

Then once as Firefox crashes 5 times and you have submitted the crashes to mozilla, using the Mozilla Crash Reporter. Place crash ID's to this site to find how the problem can be fixed.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.

  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

Question owner

Thanks for the advice. I did upload to Firefoix 24 to give it one more chance and there is no change in its unreliability. Even typing this message is not the smooth process it should be. Firefox 24 does not actually "crash". It simply freezes several times per day (forcing me to open Task Manager in order to get my computer restarted) and goes into "Not Responding" mode. With Firefox 24, I cannot even use Facebook apps as they are jerky and sometimes unresponsive. I get none of these problems with the earlier Firefox I have now put back on my computer. Everything runs fast and smooth.