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I reset firefox and lost all bookmarks. No backups.

Posted

First I discovered I could no longer type a web address directly in the address bar and get to a site. Then on advice from online support, I reset Firefox, and the result was I lost all my bookmarks. I tried backing up to a recovery point but it did no good. HELP!

First I discovered I could no longer type a web address directly in the address bar and get to a site. Then on advice from online support, I reset Firefox, and the result was I lost all my bookmarks. I tried backing up to a recovery point but it did no good. HELP!

Chosen solution

For best results, I wouldn't use Windows' System Restore feature. This can lead to mixed up files that don't work well together...

Are you low on disk space by any chance? The Reset feature duplicates a lot of data and sometimes it fails to complete when disk space is low.

Could you check for your old settings folder in the following two places:

  • Windows desktop: folder named "Old Firefox Data"
  • Firefox Profiles folder: Copy the following and paste it into the Search box on the Start menu, then press Enter:

    %APPDATA%\Mozilla\Firefox\Profiles

    You will definitely find your current (incomplete) folder, but you may also find an older folder (old meaning last changed just before your reset).

If you find one of these, to recover bookmarks, you can restore a backup following the steps in this article: Restore bookmarks from backup or move them to another computer. At the step where you Choose File, you will point Firefox to that profile folder wherever you found it, and then into the bookmarkbackups folder inside it.

You also can salvage other settings from the folder. This article might help, or post back for more specific assistance: Recovering important data from an old profile.

Any luck so far?

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Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.9 r900
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • npsitesafety
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20513.0
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • Windows Multimedia Services DRM Store Plug-In

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0

More Information

jscher2000
  • Top 10 Contributor
3973 solutions 34706 answers

Chosen Solution

For best results, I wouldn't use Windows' System Restore feature. This can lead to mixed up files that don't work well together...

Are you low on disk space by any chance? The Reset feature duplicates a lot of data and sometimes it fails to complete when disk space is low.

Could you check for your old settings folder in the following two places:

  • Windows desktop: folder named "Old Firefox Data"
  • Firefox Profiles folder: Copy the following and paste it into the Search box on the Start menu, then press Enter:

    %APPDATA%\Mozilla\Firefox\Profiles

    You will definitely find your current (incomplete) folder, but you may also find an older folder (old meaning last changed just before your reset).

If you find one of these, to recover bookmarks, you can restore a backup following the steps in this article: Restore bookmarks from backup or move them to another computer. At the step where you Choose File, you will point Firefox to that profile folder wherever you found it, and then into the bookmarkbackups folder inside it.

You also can salvage other settings from the folder. This article might help, or post back for more specific assistance: Recovering important data from an old profile.

Any luck so far?

For best results, I wouldn't use Windows' System Restore feature. This can lead to mixed up files that don't work well together... Are you low on disk space by any chance? The Reset feature duplicates a lot of data and sometimes it fails to complete when disk space is low. Could you check for your old settings folder in the following two places: * Windows desktop: folder named "Old Firefox Data" * Firefox Profiles folder: Copy the following and paste it into the Search box on the Start menu, then press Enter:<br><br>%APPDATA%\Mozilla\Firefox\Profiles<br><br>You will definitely find your current (incomplete) folder, but you may also find an older folder (old meaning last changed just before your reset). If you find one of these, to recover bookmarks, you can restore a backup following the steps in this article: [[Restore bookmarks from backup or move them to another computer]]. At the step where you Choose File, you will point Firefox to that profile folder wherever you found it, and then into the bookmarkbackups folder inside it. You also can salvage other settings from the folder. This article might help, or post back for more specific assistance: [[Recovering important data from an old profile]]. Any luck so far?

Question owner

That did it, JSCHER2000. Many thanks!

That did it, JSCHER2000. Many thanks!