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Firefox 24 crashes and forces restart when visiting all plugins are upto date.

  • 13 replies
  • 32 have this problem
  • Last reply by jscher2000

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Below is a crash report that was sent to Mozilla

Accessibility: Active
AdapterDeviceID: 0x0a6c
AdapterVendorID: 0x10de
Add-ons: %7B1018e4d6-728f-4b20-ad56-37578a4de76b%7D:4.2.13,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:24.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.3.2,
AvailablePageFile: 12462637056
AvailablePhysicalMemory: 4455055360
AvailableVirtualMemory: 3527352320
BuildID: 20130910160258
CrashTime: 1380812102
EMCheckCompatibility: true
InstallTime: 1380717695
Notes: AdapterVendorID: 0x10de, AdapterDeviceID: 0x0a6c, AdapterSubsysID: 214217aa, AdapterDriverVersion:
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+ 
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 28
StartupTime: 1380812084
SystemMemoryUsePercentage: 47
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
Vendor: Mozilla
Version: 24.0
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 :  
 MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [RAW/IP] : 2 : 3 :  
 MSAFD Tcpip [TCP/IPv6] : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 MSAFD Tcpip [UDP/IPv6] : 2 : 2 :  
 MSAFD Tcpip [RAW/IPv6] : 2 : 3 : %SystemRoot%\system32\mswsock.dll 
 RSVP TCPv6 Service Provider : 2 : 1 :  
 RSVP TCP Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll 
 RSVP UDPv6 Service Provider : 2 : 2 :  
 RSVP UDP Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll 
 MSAFD RfComm [Bluetooth] : 2 : 1 :  
 VMCI sockets DGRAM : 0 : 2 : %windir%\system32\vsocklib.dll 
 VMCI sockets STREAM : 0 : 1 : 

This report also contains technical information about the state of the application when it crashed.

Modified by cor-el

All Replies (13)

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try disabling firebug

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I tried disabling firebug and it still crashed. I also tried removing firebug and still crashed.

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I also did a reset on Firefox 24 which removed all plugins and Firefox 24 still crashed when visiting

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If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".


Could be a problem with Norton software, so make sure that you have updated Norton to the latest version.

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Here is a crash report submitted:

  • bp-b4635c29-fbff-4af7-9d18-966fc2131003

I have Symantec Endpoint and it is up to date.

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I'm on 25 Beta getting the same.

I disabled all addons but it still crashes when I visit

The only way I can read that site is to disable flash. I confirmed that I am running the latest version of flash.

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To cybervibin

Might be a simple solution to you but for me its a big deal. Deleting the profile and resetting all my addons, bookmarks etc is a big deal.

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Hi KamWest, this is some standard guidance that addresses the most common issues with Flash. I'm sure you've seen some of it before, but just in case:

(1) If you use any recorders/downloaders that interact with Flash media, make sure they are as up-to-date as possible, or disable them temporarily.

(2) Disable hardware graphics acceleration in Firefox and in Flash

(A) In Firefox, un-check the box here and restart:

orange Firefox button (or Tools menu) > Options > Advanced > General > "Use hardware acceleration when available"

(B) In Flash, see this support article from Adobe:

(3) Disable protected mode (on Windows Vista and newer)

See this support article from Adobe under the heading "Last Resort": Adobe Forums: How do I troubleshoot Flash Player's protected mode for Firefox?

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i use xmarks for my bookmarks ! sync and kept in the cloud

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Hi ecalderon9, thank you for the crash report. It has a link to the bug tracking system indicating this will be fixed in Firefox 27, and is under consideration to fix in Firefox 25 and 26 (it's not too late for that).

The problem seems related to how Firefox interacts with accessibility software. For example, the developers could trigger the bug by running the Windows 7 "Narrator" while visiting TMZ. If you use reader software, you might see whether you can turn it off just for this site until the bug is fixed.

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i have the "JSFunction::existingScript()" crash, not appear in firefox 28 but it appear in fifore 24? what is the root cause? may be have some the problem in firefox 24?

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Hi nhduong29, I will reply in your new thread: Firefox crashes.