Yesterday Google Keyword Planner worked fine on my computer. Today I am having a problem with cookies or cache. I didn't make any changes that would cause a problem. Was there a mozilla update? I've checked everything Google suggested and can't resolve the problem.
Here's what I get from Google:
We've detected a problem with your cookie settings.
Enable cookies Make sure your cookies are enabled. To enable cookies, follow these browser-specific instructions.
Clear cache and cookies If you have cookies enabled but are still having trouble, clear your browser's cache and cookies.
Adjust your privacy settings If clearing your cache and cookies doesn't resolve the problem, try adjusting your browser's privacy settings. If your settings are on high, manually add www.google.com to your list of allowed sites. Learn more
None of these have resolved the problem
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- Helpful Solutions
Can you open Google Keyword Planner on any other internet browsers?
Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.
(If you're not using it, switch to the Default theme.)
- On Windows you can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
- On Mac you can open Firefox 4.0+ in Safe Mode by holding the option key while starting Firefox.
- On Linux you can open Firefox 4.0+ in Safe Mode by quitting Firefox and then going to your Terminal and running: firefox -safe-mode (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)
- Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.
Once you get the pop-up, just select "'Start in Safe Mode"
If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.
To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.
Please report back soon.