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Why am I getting AGV website when I click Firefox instead of the Firefox home page?

Posted

What is this AVG secure search that comes up from every laptop I have? Before this I was receiving, "I'm sorry, this is embarrassing but we cannot connect you. Please try later." I do not get anything later and now this "AVG secure search" comes up instead of my chosen home page, CNN. What gives?

What is this AVG secure search that comes up from every laptop I have? Before this I was receiving, "I'm sorry, this is embarrassing but we cannot connect you. Please try later." I do not get anything later and now this "AVG secure search" comes up instead of my chosen home page, CNN. What gives?

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.8 r800
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.7.0.15362
  • Google Update
  • 5.1.20513.0
  • Picasa plugin
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.4"
  • NPWLPG

Application

  • Firefox 24.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:24.0) Gecko/20100101 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0/WINNT/en-US/

Extensions

  • Norton Toolbar 2013.4.3.4 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • AVG SafeGuard toolbar 15.5.0.2 (avg@toolbar) (Inactive)
  • Babylon 1.2.0 (ffxtlbr@babylon.com) (Inactive)
  • Default Manager 2.3 (DefaultManager@Microsoft) (Inactive)
  • Norton Vulnerability Protection 12.0.0.380 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • Skype Click to Call 6.10.0.13089 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) Graphics Media Accelerator 3150
  • adapterDescription2:
  • adapterDeviceID: 0xa011
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedDriver']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 10-24-2010
  • driverDate2:
  • driverVersion: 8.14.10.2230
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'']
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) Graphics Media Accelerator 3150 Direct3D9Ex vs_0_0 ps_2_0)
  • windowLayerManagerRemote: False
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 180
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: http://mysearch.avg.com/?cid={BFBEEF6E-7E1A-45FD-8513-974C8A609EC7}&mid=21205cbb187f47d39dd8a113f03af3fc-4d4418dcd5bc6c2b63417a8cb25f7057f7faa3b8&lang=en&ds=ts019&pr=sa&d=2013-09-26 00:35:47&v=15.3.0.10&pid=safeguard&sg=0&sap=hp
  • browser.startup.homepage_override.buildID: 20130910160258
  • browser.startup.homepage_override.mstone: 24.0
  • browser.tabs.onTop: False
  • browser.urlbar.default.behavior: 2
  • dom.max_script_run_time: 0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 24.0
  • font.internaluseonly.changed: True
  • general.useragent.extra.btrs: BTRS35926
  • keyword.URL: http://nortonsafe.search.ask.com/web?o=APN10506&gct=kwd&qsrc=2869&l=dis&prt=360&chn=retail&geo=US&ver=20&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1380379664
  • places.history.expiration.transient_current_max_pages: 53402
  • places.last_vacuum: 1293938957
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.downloads: False
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 0
  • security.enable_ssl2: True
  • security.enable_tls: False
  • security.warn_viewing_mixed: False
  • security.warn_viewing_mixed.show_once: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1379783090

Misc

  • User JS: No
  • Accessibility: No
Nellus 68 solutions 634 answers

Please install the search reset addon - it will revert the most common customizations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/

Please install the search reset addon - it will revert the most common customizations those adware programs do in firefox back to the default: https://addons.mozilla.org/firefox/addon/searchreset/