On Monday September 25th from 10PM EDT - 12AM EDT (2AM UTC - 4AM UTC on September 26th), we will be performing system maintenance on the Firefox Accounts databases for two hours. During the maintenance window, there will be brief periods of a few minutes where users will not be able to login to their accounts. Please try again at a later time.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't access menu via shortcuts

more options

How would I return a Control-S (Save current page as...) functionality? Currently does nothing when I press this key combination, nor can I access any menus using their underlined first letter.

How would I return a Control-S (Save current page as...) functionality? Currently does nothing when I press this key combination, nor can I access any menus using their underlined first letter.

All Replies (1)

more options

Try the Firefox SafeMode to see how it works there.
A troubleshooting mode, which disables most Add-ons.
Troubleshoot Firefox issues using Firefox SafeMode

  • You can open the Firefox 15.0+ SafeMode by holding the Shft key when you use the Firefox desktop or Start menu shortcut.
  • Or use the Help menu item, click on Restart with Add-ons Disabled... while Firefox is running.


To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before using the Firefox shortcut (without the Shft key) to open it again.


If it is good in the Firefox SafeMode, your problem is probably caused by an extension, and you need to figure out which one.
http://support.mozilla.com/en-US/kb/troubleshooting+extensions+and+themes
Or it might be caused by Hardware Acceleration.

When you figure out what is causing that, please let us know. It might help other user's who have that problem.