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Unsolicited by me, a new tab will open saying I need a new video player or PC cleaner. Why? And how do I stop that?

Posted

Sometimes, when Firefox has been open on my laptop for a few minutes but I've not been active on it, a new tab will automatically open up with a message saying, for example, that I should download a new video player or some PC cleaner software. I know it must be some kind of spam or malware, and I normally just close the tab, but I'm curious as to why this happens and how I can stop it from happening again.

Sometimes, when Firefox has been open on my laptop for a few minutes but I've not been active on it, a new tab will automatically open up with a message saying, for example, that I should download a new video player or some PC cleaner software. I know it must be some kind of spam or malware, and I normally just close the tab, but I'm curious as to why this happens and how I can stop it from happening again.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.04
  • Intel AppUp Hyperlink Plugin
  • FireFox PDF Architect Previewer
  • iTunes Detector Plug-in
  • Nitro PDF plugin for Firefox and Chrome
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • WordCaptureX: extract text from Chrome browser
  • VLC media player Web Plugin 2.0.0-rc

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • PDF Architect Converter For Firefox 1.0 (FFPDFArchitectConverter@pdfarchitect.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WordWeb one-click lookup 5.0.4406 (wcapturex@deskperience.com)
  • Kodak EasyShare Gallery Companion 2.1 (kodak-companion@mozilla.com) (Inactive)
  • Microsoft .NET Framework Assistant 1.3.1 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 12-12-2012
  • driverDate2:
  • driverVersion: 9.17.10.2932
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.newtab.url: http://start.sweetpacks.com/?src=97&barid={1A11E9FD-8BEC-49CE-BB14-254F6288C3F8}&crg=3.5000006.10042
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: https://news.google.com/
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • browser.tabs.autoHide: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0.1
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://start.sweetpacks.com/?src=2&st=12&crg=3.5000006.10042&barid={1A11E9FD-8BEC-49CE-BB14-254F6288C3F8}&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1379299323
  • places.history.expiration.transient_current_max_pages: 104858
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.clearOnShutdown.cookies: False
  • privacy.clearOnShutdown.sessions: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.sanitizeOnShutdown: True
  • privacy.sanitize.timeSpan: 3
  • security.enable_ssl3: True
  • security.enable_tls: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1376835000

Misc

  • User JS: No
  • Accessibility: No
FredMcD
  • Top 10 Contributor
4187 solutions 58440 answers

This could be walware. If you want to see if your programs are up to date, go to the site that owns the program. For example; to check Firefox, go to Mozilla.com. Check your computer for viruses and malware. I have come across FF ad-ons that turned out to be malware. And always should you find a problem with FF, post it in the forum.

This could be walware. If you want to see if your programs are up to date, go to the site that owns the program. For example; to check Firefox, go to Mozilla.com. Check your computer for viruses and malware. I have come across FF ad-ons that turned out to be malware. And always should you find a problem with FF, post it in the forum.
spirithunterflash 0 solutions 2 answers

Helpful Reply

I have run several malware and virus programs and still doing this, it just started with the newest firefox update

I have run several malware and virus programs and still doing this, it just started with the newest firefox update
FredMcD
  • Top 10 Contributor
4187 solutions 58440 answers

Helpful Reply

That says a plugin needs updating. Open Firefox > Add-ons > Plugins. Above the first plugin is a link that will check your plugins. Please use it.

That says a plugin needs updating. Open '''''Firefox > Add-ons > Plugins'''''. Above the first plugin is a link that will check your plugins. Please use it.
spirithunterflash 0 solutions 2 answers

Thank you. worked great, just updated them a few weeks ago so just naturally thought it was ok, thanks again  :)

Thank you. worked great, just updated them a few weeks ago so just naturally thought it was ok, thanks again :)