Recent answers to Constant crashing on Mac OSXhttps://support.mozilla.org/en-US/questions/9710122013-11-03T07:06:35-08:00I'd be happy to let someone from Mozilla proxy in to my machine (using TeamViewer or something simil2013-11-03T07:06:35-08:00xkreisshttps://support.mozilla.org/en-US/questions/971012?page=2#answer-497095<p>I'd be happy to let someone from Mozilla proxy in to my machine (using TeamViewer or something similar) . That way we'd see if he or she fared any better. I bet they won't do that. But my invitation stands.
My contention: Firefox doesn't work. If I'm wrong, prove it by visiting my computer and showing me.
</p>Tried again this evening to use Firefox. Went to Google, then to the BBC's website. Firefox froze.
2013-11-03T06:56:29-08:00xkreisshttps://support.mozilla.org/en-US/questions/971012?page=2#answer-497090<p>Tried again this evening to use Firefox. Went to Google, then to the BBC's website. Firefox froze.
I had to force-quit. Relaunched Firefox&nbsp;: it reopened on the very same BBC page where it had frozen, and (of course) was frozen straight away&nbsp;! Impossible to clear History - you can't do that when the browser is frozen.
So I'm stuck&nbsp;: stay on the BBC page with a frozen FF or force-quit and relaunch knowing FF will go back to the page and freeze.
What other browser behaves in this pathetic way&nbsp;? Firefox prides itself on being a serious contender and rival to other browsers. It is, indeed, unique. It alone freezes constantly.
And if more "fixes" are suggested, I'll scream. Fixes should not be necessary.
There's something wrong, terribly wrong, with Firefox. And I wish Mozilla would recognize this.
</p>Hi Steven
A few thoughts :
1) it’s really good of Mozilla to make software freely available as2013-11-02T18:46:09-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012?page=2#answer-496852<p>Hi Steven
</p><p>A few thoughts&nbsp;:
</p><p>1) it’s really good of Mozilla to make software freely available as they do. So whatever problems there may be, I have no complaints&nbsp;: it’s free, and there are other free browsers.
</p><p>2) Mozilla is to be thanked for tying to help people with these problems. Since FF is free, they could simply say “take it or leave it”, but they do try to help. However&nbsp;:
</p><p>3) all the advice given concerns ways of “fixing” FF on individual computers. This (as I’ve said) should not be necessary, FF should just work: other browsers do. And nowhere in Mozilla’s pages do they acknowledge that there may be a flaw (or flaws) in their browser. As you point out, there have been many updates, yet the problem remains.
</p><p>The way forward might be for them (or someone) to explain why Firefox behaves in this way (and possibly fix it), and in the meantime for others with the same problem to make themselves known, and show that the flaw is there, and isn’t just a figment of my (or your) imagination.
</p>I wonder too, xkreiss.... I don't know what they fix or improve when update after update after upd2013-11-02T15:39:45-07:00StevenCeehttps://support.mozilla.org/en-US/questions/971012?page=2#answer-496827<p>I wonder too, xkreiss.... I don't know what they fix or improve when update after update after update just won't do what they are supposed to. Every single time, I get spinning wheels, unresponsive scripts (that won't stop even when you click on stop), and I also have FF freeze up whenever I open preferences &amp; delete cache, which is actually supposed to help it, so it won't freeze..... sheesh.
</p>As I said, I've tried all the "fixes" you suggest. Firefox still freezes. Worse : today when I 2013-11-02T10:52:23-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012?page=2#answer-496793<p>As I said, I've tried all the "fixes" you suggest. Firefox still freezes. Worse&nbsp;: today when I force-quit and relaunched it went back to the page that caused the freeze and I can do nothing about it, short of trashing and reinstalling.
</p><p>After several minutes I got a message saying "unresponsive script" with a button saying "stop script". But since FF was frozen, clicking was useless. Eventually, with a feeling of disgust, I force-quit and haven't relaunched since.
</p><p>Firefox certainly has a problem. I see another contributor to this debate is having the same experience.
</p><p>There are other browsers, but I would like to know what's wrong, and why FF is the only browser that does this. There's nothing on the FF to indicate that it's different in that way from other browsers, or that extensive tweaks and fixes may be necessary (when they aren't with the others) . So why doesn't FF work?
</p>Dear Steven
Thanks for your post. It hasn't helped me at all to solve the problem, but you describe 2013-11-02T10:45:07-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012?page=2#answer-496791<p>Dear Steven
Thanks for your post. It hasn't helped me at all to solve the problem, but you describe the same symptoms as I am experiencing. It's good to know others have the same problem.
There are other browsers... But why is FF the only one to do this? I'm tempted to think that it's just not as good as the others.
Good luck I I recommend Safari, Chrome, and / or Opera
</p>I've had this same problem consistantly for many updates, up to, and including the new one, 25. I do2013-11-02T10:08:23-07:00StevenCeehttps://support.mozilla.org/en-US/questions/971012?page=2#answer-496786<p>I've had this same problem consistantly for many updates, up to, and including the new one, 25. I don't get it either, what do they update, what are the improvements, if it just gets bogged down, soaks up too much RAM, and I've seen my Activity Monitor record FF using almost 300% of my CPU! It will simply slow, then stop, spinning wheel, "Firefox not responding" in my AM, and sometimes I'll get the "unresponsive script" window, but even when I click on Stop Script, it keeps trying to load, so what's the point?
</p><p>I'm tired of wishing &amp; hoping, with every new "update", it will one day work, just work, without stalls &amp; crashes.....
</p>Restarting in safe mode doesn't help either. I've now tried every suggested "fix", none of them work2013-11-02T01:35:20-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012#answer-496609<p>Restarting in safe mode doesn't help either. I've now tried every suggested "fix", none of them work. Version 3.5 worked well. None of the newer versions has worked.
1) what can be wrong&nbsp;?
2) why do other browsers work when Firefox doesn't&nbsp;?
</p>In other words: I've tried the "profiles" solution, and it doesn't work. And neither does Firefox. 2013-10-30T23:44:34-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012#answer-495839<p>In other words: I've tried the "profiles" solution, and it doesn't work. And neither does Firefox. I'd still like to know why.
</p>The second area suggested is : Library/Application Support/Firefox/Profiles/2013-10-30T23:42:32-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012#answer-495838The second area suggested is&nbsp;: Library/Application Support/Firefox/Profiles/This should not be necessary ( other browsers work fine) but as you suggest, ,I’ve now had a look at2013-10-30T23:35:16-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012#answer-495836<p>This should not be necessary ( other browsers work fine) but as you suggest, ,I’ve now had a look at all the instructions on how to create a profile.
</p><p>One page suggests going to the Terminal and typing&nbsp;: Applications/Firefox.app/Contents/MacOS/firefox-bin
Result&nbsp;: “no such file or directory”.
</p><p>Another page tells me to look in two areas&nbsp;:
</p><p>Library/Mozilla/Firefox/Profiles/&lt;profile folder&gt; &nbsp;: there is no profile folder here. The Mozilla folder has one folder only in it called “Extensions”. It’s empty.
</p>I don't have time to do so just now, but I'll try.
I don't see why FF is the only browser with whic2013-10-30T21:28:18-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012#answer-495803<p>I don't have time to do so just now, but I'll try.
I don't see why FF is the only browser with which this is necessary. I repeat: it isn't necessary with other browsers.
</p>Did you recently try a new profile (not a reset as this can possibly carry over the problem)?
Create2013-10-30T21:06:00-07:00cor-elhttps://support.mozilla.org/en-US/questions/971012#answer-495796<p>Did you recently try a new profile (not a reset as this can possibly carry over the problem)?
</p><p>Create a new profile as a test to check if your current profile is causing the problems.
</p><p>See "Creating a profile":
</p>
<ul><li><a href="https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles" rel="nofollow">https://support.mozilla.org/kb/profile-manager-create-and-remove-firefox-profiles</a>
</li><li><a href="http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues" rel="nofollow">http://kb.mozillazine.org/Standard_diagnostic_-_Firefox#Profile_issues</a>
</li></ul>
<p>If the new profile works then you can transfer some files from an existing profile to the new profile, but be cautious not to copy corrupted files to avoid carrying over the problem.
</p>
<ul><li><a href="http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox" rel="nofollow">http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox</a>
</li></ul>Firefox hangs (I get the "beachball") and when it does that it's impossible to do anything with it&n2013-10-30T20:45:14-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012#answer-495794<p>Firefox hangs (I get the "beachball") and when it does that it's impossible to do anything with it&nbsp;: it's frozen, and no commands are possible. I left FF for several minutes once to see if it would "de-freeze" on its own&nbsp;: it doesn't. I have to force-quit.
I've now tried to disable IPv6 as suggested&nbsp;: no difference.
And the question remains&nbsp;: why does this happen all the time, and only with FF&nbsp;? Other browsers work fine (Safari, Chrome, etc) without needing any "tweaks" or adjustments.
Also, as I stated before, up to version 3.5 everything was working well. The problem has occurred with every new version. I must have tried most of them - now on to 25.
I could just give up, but as I've said before, I'd like to know what's wrong. And why FF is the only browser that does this
</p>Hi xkreiss
Does Firefox crash or is it only lagging (slow response)?
It this a problem with the conn2013-10-30T20:16:45-07:00cor-elhttps://support.mozilla.org/en-US/questions/971012#answer-495783<p>Hi xkreiss
</p><p>Does Firefox crash or is it only lagging (slow response)?
</p><p>It this a problem with the connection, i.e. do built-in pages work, but pages that require access to internet lag.
</p>
<hr>
<p>You can try to disable IPv6 (also check for other connection related issues).
</p>
<ul><li><a href="http://kb.mozillazine.org/Error_loading_websites#IPv6" rel="nofollow">http://kb.mozillazine.org/Error_loading_websites#IPv6</a>
</li></ul>For anyone preferring an English version of my last post : I now have FF25, and it still causes2013-10-30T19:43:16-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012#answer-495774<p>For anyone preferring an English version of my last post&nbsp;: I now have FF25, and it still causes freezes as soon as I leave Google (my start page).
I could give up altogether and just use Safari, Chrome, etc. But I would like to know why FF behaves in this way.
And I repeat&nbsp;: I don't want to enable or disable features or try any other workarounds&nbsp;: it shouldn't be necessary, FF should work straight away as other browsers do.
FF 3.5 worked fine. But since then every other version has caused this problem. Before trying new versions, I've trashed old ones (AND associated files) and done a 'clean install'. No joy.
NB&nbsp;: I'm using a Mac, now running 10.9 ( Mavericks)
</p>Je pourrais renoncer une bonne fois pour toutes, après tout il y a bien d'autres navigateurs. Mais j2013-10-30T19:34:43-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012#answer-495770<p>Je pourrais renoncer une bonne fois pour toutes, après tout il y a bien d'autres navigateurs. Mais j'aimerais savoir la clé du mystère.
Et je rejette toute idée d'une solution à base de bidouillage&nbsp;: çe n'est pas nécessaire pour Safari, Chrome, etc, et ce ne devrait pas l'être non plus pour FF.
</p>J'utilise effectivement la mouture 25.0 (FF s'est mis à jour automatiquement). Le problème subsiste.2013-10-30T19:30:37-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012#answer-495769<p>J'utilise effectivement la mouture 25.0 (FF s'est mis à jour automatiquement). Le problème subsiste.
</p>Essaye la nouvelle mise à jour de Firefox, 25.0, mais je ne comprends pas du tout pourquoi tu as ce 2013-10-30T19:04:37-07:00FlavienC_frhttps://support.mozilla.org/en-US/questions/971012#answer-495761<p>Essaye la nouvelle mise à jour de Firefox, 25.0, mais je ne comprends pas du tout pourquoi tu as ce souci. J'ai le même ordi que toi, le même OS et Firefox marche sans problème&nbsp;!
</p>As an experiment, I opened a few websites with Firefox, force-quitting it when it froze and relaunch2013-10-28T00:34:00-07:00xkreisshttps://support.mozilla.org/en-US/questions/971012#answer-494482<p>As an experiment, I opened a few websites with Firefox, force-quitting it when it froze and relaunching it&nbsp;:
</p><p>- You Tube&nbsp;: froze immediately
</p><p>- The Guardian&nbsp;: froze immediately
</p><p>- Mozilla support ( found by clicking Firefox's preinstalled Getting Started in the Address bar&nbsp;: worked for two pages. Then froze in the Add-ons page
</p><p>- Apple&nbsp;: no freezes at all. Worked perfectly
</p><p>- Der Spiegel&nbsp;: froze immediately
</p><p>Conclusion; there's something seriously wrong with Firefox. ALL these sites open and work well with other browsers.
</p>