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Can't view a website, issue related to mixed content blocking

Posted

Hello,

I am having trouble viewing the website below in Firefox. This is Basic Talk, which is basically internet phone service, similar to Vonage. But it's cheaper and sold at Walmart. Was wondering why I could pull up their website just fine on my cell phone, but couldn't get it up on Firefox (or IE for that manner). In order to set up my account with them, I had to do it completely online via my cell phone. But after doing some research I came across some info in the Firefox Bugzilla support forums. And it appears this issue is related to the "Mixed Content Blocking" issues. I've tried viewing the site via "http" and "https" and neither way works in Firefox. But again, via my cellphone, just fine. If you all could please look into this and provide me further details with how I can view and access this site. I would greatly appreciate it.

https://www.basictalk.com

Thanks

Shirley

Hello, I am having trouble viewing the website below in Firefox. This is Basic Talk, which is basically internet phone service, similar to Vonage. But it's cheaper and sold at Walmart. Was wondering why I could pull up their website just fine on my cell phone, but couldn't get it up on Firefox (or IE for that manner). In order to set up my account with them, I had to do it completely online via my cell phone. But after doing some research I came across some info in the Firefox Bugzilla support forums. And it appears this issue is related to the "Mixed Content Blocking" issues. I've tried viewing the site via "http" and "https" and neither way works in Firefox. But again, via my cellphone, just fine. If you all could please look into this and provide me further details with how I can view and access this site. I would greatly appreciate it. https://www.basictalk.com Thanks Shirley

Additional System Details

Installed Plug-ins

  • 4.1.10329.0
  • Shockwave Flash 11.8 r800
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • WidevineMediaOptimizer
  • Coupons, Inc. Coupon Printer DLL
  • Coupons, Inc. Coupon Printer Plugin
  • Default Plug-in
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.3
  • Citrix Online App Detector Plugin
  • BrowserPlus -- Improve your browser! -- http://browserplus.yahoo.com/
  • Amazon MP3 Downloader Plugin 1.0.17
  • Adobe Shockwave for Director Netscape plug-in, version 11.5
  • iTunes Detector Plug-in
  • npsitesafety
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • Yahoo Application State Plugin version 1.0.0.7
  • Office Authorization plug-in for NPAPI browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • A component of your photo software powered by RocketLife
  • Google Update
  • WildTangent Games App V2 Presence Detector
  • Classic Java Plug-in 10.25.2 for Netscape and Mozilla

Application

  • User Agent: Mozilla/5.0 (Windows; U; Windows NT 6.0; en-US; rv:1.9.2.27) Gecko/20120216 Firefox/3.5.17 XF_mmhpset ( .NET CLR 3.5.30729; .NET4.0E)

More Information

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Profile Directory
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Wesley Branton
  • Top 10 Contributor
580 solutions 4952 answers

You are using an extremely out-dated version of Firefox. Please update as soon as possible to the most recent version of Firefox.

This will most likely solve your issue.

You are using an extremely out-dated version of Firefox. Please update as soon as possible to the most recent version of Firefox. This will most likely solve your issue.
the-edmeister
  • Top 25 Contributor
  • Moderator
5395 solutions 40084 answers

Beyond using an old version of Firefox (3.6.27), your user agent is corrupted by something from Comcast / Xfinity (XF_mmhpset) and your UA shows an even older version of Firefox (3.5.17) is being used. So updating Firefox may not completely solve your issue.


http://en.wikipedia.org/wiki/User_Agent

type about:config in the URL bar and hit Enter
If you see the warning, you can confirm that you want to access that page.
Filter = general.useragent.
Right-click the preferences that are bold, one line at a time, and select Reset.
Then restart Firefox

Beyond using an old version of Firefox ''(3.6.27)'', your user agent is corrupted by something from Comcast / Xfinity ''(XF_mmhpset)'' and your UA shows an even older version of Firefox ''(3.5.17)'' is being used. So updating Firefox may not completely solve your issue. ----- [http://en.wikipedia.org/wiki/User_Agent] type '''about:config''' in the URL bar and hit Enter <br /> ''If you see the warning, you can confirm that you want to access that page.'' <br /> Filter = '''general.useragent.''' <br /> Right-click the preferences that are '''bold''', one line at a time, and select '''''Reset'''''. <br /> Then restart Firefox
kobe 441 solutions 5048 answers

Ways to fix MCB problems.

Starting in Firefox 23, if a secure page includes certain types of insecure content, Firefox blocks the insecure content and a shield icon will appear in the address bar. See this article for more information about the new mixed content blocker: Mixed content blocking in Firefox

To temporarily allow the mixed content to be displayed:

  • Click the shield icon Mixed Content Shield in the address bar and choose Disable Protection on This Page from the dropdown menu.
    Disable protection

To allow insecure content to be displayed in all secure pages, enter about:config in the address bar and double-click on this preference, to toggle it from true to false:

security.mixed_content.block_active_content

You can also use this add-on instead, to toggle the preference:

You may want to do this only for the current session, then reset the preference back to "true" and check back with the site to see whether it's been fixed, since this is a global setting that exposes you on all sites, not just the one you care about.

Let us know if this helps!

Ways to fix MCB problems. Starting in Firefox 23, if a secure page includes certain types of insecure content, Firefox blocks the insecure content and a shield icon will appear in the address bar. See this article for more information about the new mixed content blocker: [[How does content that isn't secure affect my safety?]] To temporarily allow the mixed content to be displayed: *Click the '''shield icon''' [[Image:Mixed Content Shield]] in the address bar and choose '''Disable Protection on This Page''' from the dropdown menu.<br>[[Image:Disable protection]] To allow insecure content to be displayed in all secure pages, enter '''about:config''' in the address bar and double-click on this preference, to toggle it from true to false: '''security.mixed_content.block_active_content''' You can also use this add-on instead, to toggle the preference: *[https://addons.mozilla.org/firefox/addon/toggle-mixed-active-content/ Toggle Mixed active content] add-on You may want to do this only for the current session, then reset the preference back to "true" and check back with the site to see whether it's been fixed, since this is a global setting that exposes you on all sites, not just the one you care about. Let us know if this helps!
cor-el
  • Top 10 Contributor
  • Moderator
17416 solutions 157372 answers

Helpful Reply

Firefox 3 versions do not have mixed content blocking features, so if this happens with the 3.6.27 version that shows in the System Details List and also in other browsers like IE then something else is wrong.

You can try to reset (power off/on) the router.

Firefox 3 versions do not have mixed content blocking features, so if this happens with the 3.6.27 version that shows in the System Details List and also in other browsers like IE then something else is wrong. *http://kb.mozillazine.org/Error_loading_websites You can try to reset (power off/on) the router.

Question owner

I've updated my version of Firefox to the 23.0.1 version, but still can't get anything to come up. I can get a "cached" version of the page to come up, but that's it. And it's not giving me a option to "block or disable blocking" of secure pages.

I've updated my version of Firefox to the 23.0.1 version, but still can't get anything to come up. I can get a "cached" version of the page to come up, but that's it. And it's not giving me a option to "block or disable blocking" of secure pages.