Question

i have tried everything and still cannot get my firefox to respond

I can get my browser to open, but then it says it is not responding. I have tried to start in safe mode, to reset, and even reinstalled Firefox and it is still not working. I have also ran a malware check and restored my computer. I have went through the troubleshoot and am unable to fix the problem. I can get online through explorer, but I love and miss my Firefox. What else can I do? I just tried to add troubleshooting info and it says it can't find the program to open it. Ughhhh, I am really getting pissed off! I am not a computer expert, I am at the equivalent to about a 5th grader when it comes to computer knowledge. Please help! Thank you in advance for any assistance.

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