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why does every website now pop up with a survey page?

Posted

pretty well evey site I go to now pops up with a new window and an annoying survey! going through the troubleshooting info for firefox, it appears they are being sent from firefox. this has only started in the last couple of months. adblock doesn't stop it ....nor does my origional pop up blocker! please tell me how to stop this....its the only thing ruining the firefox experience

Additional System Details

Installed Plug-ins

  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.5.3.14917
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Roblox Launcher Plugin
  • Shockwave Flash 11.8 r800
  • Google Update
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • SiteAdvisor
  • Shockwave Flash 11.7 r700
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.2.122
  • iTunes Detector Plug-in
  • McAfee MSS+ NPAPI Plugin
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • Unity Player 4.0.1f2
  • Shockwave Flash 11.2 r202
  • NPWLPG
  • BlackBerry WebSL Browser Plug-In
  • AppWorld NPAPI plugin
  • Bing Bar
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2042 solutions 8887 answers

Helpful Reply

hello, this sounds like a problem possibly caused by malware on your pc. please go to firefox > addons > extensions & remove any suspicious entries (toolbars, things that you have not installed intentionally, don't know what purpose they serve, etc). also go to the windows control panel / programs and remove all toolbars or potentially unwanted software from there and run a full scan of your system with the security software that you have in place and different other tools like the free version of malwarebytes & adwcleaner.

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