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Constant crashes

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  • Last reply by Andrew

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My Firefox browser keeps crashing and not responding. It seems to happen most often when I have multiple tabs open, or have a page with a large number of picture files, such as tumblr or instagram. I have tried installing the latest version of firefox and flash, plus returning it to factory setting and clearing the cache to no effect.

My Firefox browser keeps crashing and not responding. It seems to happen most often when I have multiple tabs open, or have a page with a large number of picture files, such as tumblr or instagram. I have tried installing the latest version of firefox and flash, plus returning it to factory setting and clearing the cache to no effect.

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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.