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Videos on youtube have started getting stuck, is my flash plugin alright?

Posted

Recently any video that I open on youtube works real slow sort of stop and play, keeps getting stuck. Have installed the latest Flash Plugin 11.8.xxx. Do you think that is the problem? Should I go back to some earlier version of Flash Player?

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.8 r800
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.5.2.14837
  • VLC media player Web Plugin 2.0.6
  • Google Update
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Picasa plugin
  • McAfee MSS+ NPAPI Plugin
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • Facebook Video Calling Plugin
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Adobe Acrobat - Create PDF 2.0 (web2pdfextension@web2pdf.adobedotcom) (Inactive)
  • EBrary Reader Plugin 3.2.3.0 (reader_plugin@ebrary.com) (Inactive)
  • Norton Toolbar 2013.4.0.10 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 11.1.1.5 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)
  • Selenium IDE 2.3.0 ({a6fd85ed-e919-4a43-a5af-8da18bda539f}) (Inactive)
  • Selenium IDE: C# Formatters 2.3.0 (csharpformatters@seleniumhq.org) (Inactive)
  • Selenium IDE: Groovy Formatters 1.0.1 (groovyformatters@seleniumhq.org) (Inactive)
  • Selenium IDE: Java Formatters 2.3.0 (javaformatters@seleniumhq.org) (Inactive)
  • Selenium IDE: Perl Formatter 1.0.1 (perlformatters@seleniumhq.org) (Inactive)
  • Selenium IDE: PHP Formatters 1.0.2 (phpformatters@seleniumhq.org) (Inactive)
  • Selenium IDE: Python Formatters 2.3.0 (pythonformatters@seleniumhq.org) (Inactive)
  • Selenium IDE: Ruby Formatters 2.3.0 (rubyformatters@seleniumhq.org) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 8-25-2010
  • driverDate2:
  • driverVersion: 8.15.10.2202
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Mobile Intel(R) 4 Series Express Chipset Family)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 276480
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.history_expire_days.mirror: 180
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.google.com
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • browser.tabs.onTop: False
  • dom.ipc.plugins.enabled.npmywebs.dll: False
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0.1
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.prefsMigrated: True
  • network.http.proxy.version: 1.0
  • places.database.lastMaintenance: 1377378224
  • places.history.expiration.transient_current_max_pages: 25284
  • places.history.expiration.transient_optimal_database_size: 127211438
  • places.last_vacuum: 1298182645
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.npwlpg: 0
  • plugin.state.npystate: 0
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.csp.enable: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1376719382

Misc

  • User JS: Yes
  • Accessibility: No
Wesley Branton
  • Top 25 Contributor
178 solutions 2062 answers

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • Open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

Please report back soon.

ideato
  • Top 25 Contributor
617 solutions 4263 answers

Helpful Reply

Hello AbhijeetMozilla

try to disable Flash protected mode, see :

http://kb.mozillazine.org/Flash#Flash_Player_11.3_Protected_Mode_-_Windows

http://forums.adobe.com/message/4468493

try also to disable hardware acceleration in Flash, see :

http://forums.adobe.com/thread/891337


thank you