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Firefox 23.0.1 won't play yahoo videos, running Windows 8

S1
Posted

I have tried all the troubleshooting and checked other support articles and users with similar problems, but still no luck.

All plugins are up to date. Internet Explorer plays all these files without any problem, so I know it has to be Firefox issue or bug.

For example, I cannot play this video on Firefox, but it plays on IE

Chosen solution

Problem solved! Download Firefox 24.0 Beta. All my videos starting working on yahoo and BBC.

Link: http://www.mozilla.org/en-US/firefox/channel/#beta

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin 2.0.6
  • Shockwave Flash 11.8 r800
  • The plugin allows you to have a better experience with Microsoft Lync
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • NPWLPG
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components
  • BitCometAgent v1.30 for Firefox

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • 1-Click YouTube Video Downloader 2.1.1 (YoutubeDownloader@PeterOlayev.com)
  • Adblock Plus 2.3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Download Statusbar 0.9.10 ({D4DD63FA-01E4-46a7-B6B1-EDAB7D6AD389})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • BitComet Video Downloader 1.36 ({B042753D-F57E-4e8e-A01B-7379A6D4CEFB}) (Inactive)
  • Norton Toolbar 2013.4.2.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Norton Vulnerability Protection 12.0.0.380 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics 4000
  • adapterDescription2:
  • adapterDeviceID: 0x0166
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumd32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16581
  • driverDate: 4-17-2013
  • driverDate2:
  • driverVersion: 9.17.10.3114
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics 4000)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.browsewithcaret: True
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 296960
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: google.com
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: True
  • extensions.lastAppVersion: 23.0.1
  • font.internaluseonly.changed: True
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • network.cookie.prefsMigrated: True
  • network.http.pipelining: True
  • network.http.pipelining.max-optimistic-requests: 8
  • network.http.proxy.pipelining: True
  • places.database.lastMaintenance: 1377055394
  • places.history.expiration.transient_current_max_pages: 27230
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1376560773

Misc

  • User JS: No
  • Accessibility: Yes

Chosen Solution

Problem solved! Download Firefox 24.0 Beta. All my videos starting working on yahoo and BBC.

Link: http://www.mozilla.org/en-US/firefox/channel/#beta

CountryGal51 0 solutions 1 answers

Helpful Reply

I have the same problem but with Mac OS X 10.8.4. I downloaded the Beta 24.0 but still doesn't work. The videos will play - sort of! All I get is the top left-hand quarter of the videos. These play just fine in Safari but this problem has just started occurring since I installed 23.0.1. I would hate to have to go back to using Safari but if this isn't resolved soon, I will have to.