Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

crashes

  • 11 replies
  • 11 have this problem
  • 146 views
  • Last reply by Musicman625

more options

Hey there, My firefox browser crashes a few times every hour, sometimes crashing consecutively (crashing upon restoration) up to five times in under a minute. Here's the report that's supposed to go to mozilla anyways. Seeing as I've never received feedback from the report feature included in the browser, I figured I would try contacting someone directly. What can I do to eliminate these constant crashes? I've had to install third party session managers in the event that the in-client session manager becomes corrupt, which isn't that often, relatively speaking, but over the course of a few days I have lost pages of research, incomplete emails or posts on forums and so on in-between constantly restoring them. Even if the ratio of crashes to session corruption was 1:100, that would only give anything I open a lifespan of a couple days. It's incredibly annoying. Please tell me there's something I can do about this?

I tried resetting firefox and I LOST EVERYTHING!! My third party session manager was deleted and so was all my research!!! And it still crashes. With less than 10 tab open btw. Reinstalled it too, so its up to date. I can't believe I lost everything. I've also turned off Hardware Acceleration. Any suggestions?
Today's crash report:
Report ID Date Submitted

bp-b818e3ee-af3c-4256-a030-bb1d42130821 8/21/2013 11:35 AM
bp-12e51eaa-fb84-4968-92a8-d03a82130821 8/21/2013 10:35 AM
bp-e8ed6652-0d0b-4b4b-9245-798752130821 8/21/2013 10:32 AM
bp-d3198a17-ed6b-477c-abef-1c1552130821 8/21/2013 1:42 AM
bp-bffedebc-8a8d-4e42-ba29-4cde62130821 8/21/2013 1:10 AM
bp-e4534c0b-f960-4b18-81f9-c63e72130821 8/21/2013 12:55 AM
dapterDeviceID: 0x6739
AdapterVendorID: 0x1002
Add-ons: %7BDDC359D1-844A-42a7-9AA1-88A850A938A8%7D:2.0.16,%7B972ce4c6-7e08-4474-a285-3208198ce6fd%7D:22.0,%7Bd10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d%7D:2.3.2,%7B1280606b-2510-4fe0-97ef-9b5a22eafe30%7D:0.8.0.8,jid1-xUfzOsOFlzSOXg%40jetpack:4.2.0.2
AvailablePageFile: 8428367872
AvailablePhysicalMemory: 5293260800
AvailableVirtualMemory: 2750513152
BuildID: 20130814063812
CrashTime: 1377057146
EMCheckCompatibility: true
Email: ------------
IsGarbageCollecting: 1
Notes: AdapterVendorID: 0x1002, AdapterDeviceID: 0x6739, AdapterSubsysID: 03b41043, AdapterDriverVersion: 8.782.0.0
D2D? D2D+ DWrite? DWrite+ D3D10 Layers? D3D10 Layers+
ProductID: {ec8030f7-c20a-464f-9b0e-13a3a9e97384}
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 6997
StartupTime: 1377050150
SystemMemoryUsePercentage: 38
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 4294836224
URL: http://asrivak.tumblr.com/
Vendor: Mozilla
Version: 23.0.1
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 :
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [TCP/IPv6] : 2 : 1 :
MSAFD Tcpip [UDP/IPv6] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IPv6] : 2 : 3 :
RSVP TCPv6 Service Provider : 2 : 1 : %SystemRoot%\system32\mswsock.dll
RSVP TCP Service Provider : 2 : 1 :
RSVP UDPv6 Service Provider : 2 : 2 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 2 : 2 :

This report also contains technical information about the state of the application when it crashed.

Modified by cor-el

All Replies (11)

more options

This is because of a third-party program called Trusteer Rapport, Try to disable or remove it Disable or remove Add-ons.

more options

I don't think I have that addon. It's definitely not listed under plugins or extensions.

Also, heres another summary of todays crashes:

bp-d74ab12d-d3db-4483-91ab-afaad2130822 8/22/2013 2:14 PM

bp-1f2051f1-9709-45bc-8cc2-043132130822 8/22/2013 2:14 PM

bp-612f9460-e106-4519-b374-c61ce2130822 8/22/2013 2:05 PM

cea90538-60aa-46e0-9092-48609a4bf25e 8/22/2013 2:04 PM

bp-c11ef98a-745e-4b39-b1e4-56af62130822 8/22/2013 7:05 AM

bp-5428da4f-191d-410f-ac1f-734512130822 8/22/2013 6:52 AM

bp-fc9bb655-f29d-4cba-9887-07a152130822 8/22/2013 6:50 AM

bp-89b0216d-c360-42b3-a2b7-6c2342130822 8/22/2013 6:48 AM

26a1a4f2-e9fb-40a2-b48a-9af484cff900 8/22/2013 6:46 AM

Also, wouldn't it have been removed when I did a reset and/or reinstalled the program? I've had to reinstall all my other extensions. What should I do?

Modified by Ikelos

more options

Please go to about:support in your address bar, and copy and paste that information into this thread

more options

Application Basics

       Name
       Firefox
       Version
       23.0.1
       User Agent
       Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
       Build Configuration
         about:buildconfig
 Extensions
       Name
       Version
       Enabled
       ID
       Adblock Plus
       2.3.2
       true
       {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
       Reddit Enhancement Suite
       4.2.0.2
       true
       jid1-xUfzOsOFlzSOXg@jetpack
       Session Manager
       0.8.0.8
       true
       {1280606b-2510-4fe0-97ef-9b5a22eafe30}
       DivX Plus Web Player HTML5 
       Skype Click to Call
       6.11.0.13348
       false
       {82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}
 Important Modified Preferences
     Name
     Value
       accessibility.typeaheadfind.flashBar
       0
       browser.cache.disk.capacity
       358400
       browser.cache.disk.smart_size.first_run
       false
       browser.cache.disk.smart_size.use_old_max
       false
       browser.cache.disk.smart_size_cached_value
       358400
       browser.places.smartBookmarksVersion
       4
       browser.startup.homepage_override.buildID
       20130814063812
       browser.startup.homepage_override.mstone
       23.0.1
       dom.mozApps.used
       true
       extensions.lastAppVersion
       23.0.1
       gfx.direct2d.disabled
       true
       gfx.direct3d.last_used_feature_level_idx
       0
       layers.acceleration.disabled
       true
       network.cookie.prefsMigrated
       true
       places.database.lastMaintenance
       1377180385
       places.history.expiration.transient_current_max_pages
       104858
       plugin.disable_full_page_plugin_for_types
       application/pdf
       plugin.importedState
       true
       privacy.sanitize.migrateFx3Prefs
       true
       storage.vacuum.last.index
       0
 Graphics
       Adapter Description
       ASUS EAH6850 Series
       Adapter Drivers
       aticfx64 aticfx64 aticfx64 aticfx32 aticfx32 aticfx32 atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
       Adapter RAM
       1024
       Device ID
       0x6739
       DirectWrite Enabled
       false (6.1.7600.16972)
       Driver Date
       9-28-2010
       Driver Version
       8.782.0.0
       GPU #2 Active
       false
       GPU Accelerated Windows
       0/1 Basic
       Vendor ID
       0x1002
       WebGL Renderer
       Google Inc. -- ANGLE (ASUS EAH6850 Series)
       AzureCanvasBackend
       skia
       AzureContentBackend
       none
       AzureFallbackCanvasBackend
       cairo
 JavaScript
       Incremental GC
       true
 Accessibility
       Activated
       false
       Prevent Accessibility
       0
 Library Versions
       Expected minimum version
       Version in use
       NSPR
       4.10
       4.10
       NSS
       3.15 Basic ECC
       3.15 Basic ECC
       NSSSMIME
       3.15 Basic ECC
       3.15 Basic ECC
       NSSSSL
       3.15 Basic ECC
       3.15 Basic ECC
       NSSUTIL
       3.15
       3.15

more options

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

more options

Before trying the reset, try safe mode and see if a addon or hardware acceleration is affecting it.

See above ^ ^ ^ ^

Modified by kobe

more options

The reset didn't fix my problems. i tried that already

more options

Did you try the disabling of hardware acceleration?

more options

Yes. I've already disabled hardware acceleration

more options

Can you reproduce in windows safe mode (with networking)

more options

Here's one fix that worked for me: I just started having this problem, severely...... so I checked the video .dll files (my card is an ATI so I looked at all of the .dll files starting with "ati") in Windows > "System 32" folder, AND the Windows > System 32 > "dllcache" folder. After I looked at each ATI video .dll file's Properties I found the same named .dll files did not match!! I simply found the most current ones, then copied those and replaced the older ones.

Problem fixed!! It was crashing sometimes in seconds from opening Firefox OR Internet Explorer. Flash Player was constantly crashing too if the pages stayed open long enough for that to even run. Not anymore!!