X
Tap here to go to the mobile version of the site.

Support Forum

My add-on bar is enabled, and my plug in (Latest BBC News) is enabled, but it doesn't appear on the add-on bar; until this morning it was working perfectly.

Posted

This morning I actually had some problems; when I opened Google, the central logo was missing, and the BBC plug in page was also not formatted properly. I googled for a solution, found one (which involved clearing history and cache), after which everything seemed back to normal. But about an hour ago I noticed that the BBC logo is no longer on the add-on bar. I checked my plug ins, and the BBC one is still enabled. What can have caused the problem, and how can I fix it?

This morning I actually had some problems; when I opened Google, the central logo was missing, and the BBC plug in page was also not formatted properly. I googled for a solution, found one (which involved clearing history and cache), after which everything seemed back to normal. But about an hour ago I noticed that the BBC logo is no longer on the add-on bar. I checked my plug ins, and the BBC one is still enabled. What can have caused the problem, and how can I fix it?

Additional System Details

Installed Plug-ins

  • VLC media player Web Plugin 2.0.6
  • Shockwave Flash 11.8 r800
  • Unity Player 4.1.5f1
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • ScorchPlugin
  • Advanced SystemCare 6 Safari Plugin DLL
  • Advanced SystemCare 6 Opera Plugin DLL
  • GEPlugin
  • NPWLPG
  • Windows Activation Technologies Plugin for Mozilla
  • Yahoo Application State Plugin version 1.0.0.7

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-GB/

Extensions

  • Ant Video Downloader 2.4.7.8 (anttoolbar@ant.com)
  • avast! Online Security 8.0.1489 (wrc@avast.com)
  • Freemake Video Converter Plugin 1.0.0 (fmconverter@gmail.com)
  • Latest BBC News 1.31.1 (jid0-eDnnUysO0jCWpfyOI2Td19kjgSI@jetpack)
  • Saved Password Editor 2.7 (savedpasswordeditor@daniel.dawson)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 5650
  • adapterDescription2:
  • adapterDeviceID: 0x68c1
  • adapterDeviceID2:
  • adapterDrivers: atiumd64 atidxx64 atidxx64 atiumdag atidxx32 atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 1024
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 12-9-2009
  • driverDate2:
  • driverVersion: 8.682.1.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 5650 )
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind: True
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.autostart: True
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.google.it/?gws_rd=cr
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • browser.tabs.loadInBackground: False
  • dom.disable_open_during_load: False
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 23.0.1
  • font.internaluseonly.changed: True
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1377016300
  • places.history.expiration.transient_current_max_pages: 103718
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1376415600

Misc

  • User JS: No
  • Accessibility: No
cor-el
  • Top 10 Contributor
  • Moderator
17466 solutions 157836 answers

Do you mean that a bookmark (BBC Latest Headlines) on the Bookmarks Toolbar no longer has a favicon?

Are other favicons missing?

Are you running any cleanup software like CCleaner?


Make sure that you allow pages to choose their own colors.

  • Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above"

Note that these settings affect background images.

See also:

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"
Do you mean that a bookmark (BBC Latest Headlines) on the Bookmarks Toolbar no longer has a favicon? Are other favicons missing? Are you running any cleanup software like CCleaner? ---- Make sure that you allow pages to choose their own colors. *Tools > Options > Content : Fonts & Colors > Colors : [X] "Allow pages to choose their own colors, instead of my selections above" Note that these settings affect background images. See also: *http://kb.mozillazine.org/Website_colors_are_wrong *http://kb.mozillazine.org/Websites_look_wrong Clear the cache and the cookies from websites that cause problems. "Clear the Cache": *Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now" "Remove Cookies" from sites causing problems: *Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"