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Cannot load my gmail emails on ZTE Open (they appear but do not load).

Posted

Hello,

I have a ZTE Open. When I launch the integrated Email application, after configuring my gmail account, I can see a list of received emails, it even shows the new ones, but when I click on one of them to read it, the message doesn't load (circling loading circle). Any ideas? Thanks,

Additional System Details

Application

  • User Agent: Mozilla/5.0 (X11; Ubuntu; Linux i686; rv:23.0) Gecko/20100101 Firefox/23.0

More Information

Amit Kumar Thakur 83 solutions 863 answers

Hi d7rk, Clearing cookies might be helpful: Clear Browsing History, Cookies and Stored Data on Firefox OS

Question owner

Thank you for your answer, however, it didn't work. Any more ideas? Do the integrated email app and the browser share information?

Amit Kumar Thakur 83 solutions 863 answers

hello d7rk, I am not sure whether you have configured email correctly or not. But these articles may be helpful:

Add an email account to the Mail app in Firefox OS

Why do I not see all my Hotmail or Outlook emails on my Firefox OS device?

Modified by Amit Kumar Thakur

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

DUPE: https://support.mozilla.org/en-US/forums/firefox-os-english-forum/709561

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Question asked by me: Is this on Wi-Fi or via mobile data? What is the Wi-Fi strength when you are trying to load the email? (if applicable)

Response from other thread: It is Wifi and the signal is full (I'm just next to the router). Reconfiguring the email doesn't work either. Any other ideaN


After reading the information provided about your issue I suggest a soft reset of the phone.

  1. Take the back cover of the phone off.
  2. Take the battery out.
  3. Take the SIM card and microSD card out (if applicable).
  4. Wait 10 seconds.
  5. Put the SIM card and microSD card back in (if applicable).
  6. Put the battery back in.
  7. Put the back cover back on.
  8. Turn the device on.
  9. Check if the issue you were having is still present.

Please report back to us if this solved your problem!

Thank you

Question owner

Hello feer56.

I've tried your soft reset solution but it sadly didn't work.

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Hello,

Thank you for contacting Mozilla Support! After reviewing the information that you provided, we think that the best way to fix this issue would be to reset your device.

Warning: Resetting your phone will delete all data stored on the device, including apps, calendar data, email accounts, and settings.

To reset the device, follow these instructions:

  1. Open the Settings application.
  2. Tap on the Device Information button.
  3. Tap on the More Information button.
  4. Tap on the Reset phone button.
  5. Tap OK to continue or Cancel to cancel.

We hope that this fixed the issue you were having. Please report back to us if this helped!

Thank you!

mluna
  • Administrator
  • Moderator
66 solutions 462 answers

Hi,

Sorry for the late reply to this question. If you are unable to load the email (view them) but you can see the list, I would dbl-check your network and wifi connection to be sure you are online. But, you might also try deleting the account from the email app (you will get a notice that all messages have to be downloaded again) and then add the account back again.

Let em know how it goes.

Regards, MIchelle Luna

Question owner

Hello,

I've tried this, but it didn't worked (except in wiping out all my data, which is still not too bad at this stage). Cheers,

Question owner

Hello Michelle,

I've tried your method without results. Thanks,

Mike2782 0 solutions 4 answers

I have same issue, followed Michelle's advice and still no luck. Any other options or we waiting for ZTE to fix the update issue and that will probably work?


Running OS version 1.0.1.0

Question owner

Sadly I think so. Except if you feel like trying to update it yourself...

http://pof.eslack.org/2013/07/05/zte-open-firefoxos-phone-root-and-first-impressions/ AND https://developer.mozilla.org/en-US/docs/Mozilla/Firefox_OS?menu

Personally I've had no success so far but at least one person did.

Mike2782 0 solutions 4 answers

Thanks will look over and possibly give it a go, trying to avoid rooting the phone in the first few weeks:-)

Question owner

The rooting works great!

Gordon137 0 solutions 3 answers

What is rooting and how do I do it. Without being able to open my emails my phone is I am afraid it is of not much use.

Andrew
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251 solutions 3015 answers

Gordom137: Please ask a new question for your issue at /questions/new - as well as others that are experiencing the issue. This is an old asked question thread therefore I am locking it due to age.

Thanks!