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I have an opaque rectangular at the bottom of my page. how do I get rid of it?

  • 3 replies
  • 1 has this problem
  • 20 views
  • Last reply by kobe

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I don't have plugins or extensions installed. I've tried safe mode and resetting firefox. I seem to be updated. I don't know where this box is coming from. It doesn't matter what site I'm on, it's there. version23.0.1 I have a screen shot taken but don't know how to attach it to here.

All Replies (3)

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hello alicewu, you can attach screenshots in a reply to your original posting.

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Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.
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Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.