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Watching a video, it stops, communication with Internet stops

Posted

I am watching a U-Tube video. I leave the video before it is done, or stop the video. Only when I do this does it seem that Firefox stops working. But maybe it is the ability to download anything from the Internet that stops. Firefox sends out the URL page request --but never get a response, and nothing further (web pages) download. Other software also can send packets but nothing ever comes back. Maybe the firewall? It is AVG Internet Security 2013. Only solution has been to re-boot the computer. I had this problem with this computer when it was an Windows XP operating system. This computer has been upgraded to Windows 7. But still having the same problem.

I am watching a U-Tube video. I leave the video before it is done, or stop the video. Only when I do this does it seem that Firefox stops working. But maybe it is the ability to download anything from the Internet that stops. Firefox sends out the URL page request --but never get a response, and nothing further (web pages) download. Other software also can send packets but nothing ever comes back. Maybe the firewall? It is AVG Internet Security 2013. Only solution has been to re-boot the computer. I had this problem with this computer when it was an Windows XP operating system. This computer has been upgraded to Windows 7. But still having the same problem.

Additional System Details

Installed Plug-ins

  • npsitesafety
  • Shockwave Flash 11.8 r800
  • HP Pit Plugin
  • HP Product Detection Plugin
  • HP Active Check Plugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03

Application

  • Firefox 23.0.1
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0
  • Support URL: http://support.mozilla.org/1/firefox/23.0.1/WINNT/en-US/

Extensions

  • Adblock Plus 2.3.2 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • HP Detect 1.0.28.1 ({ab91efd4-6975-4081-8552-1b3922ed79e2})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Copy To Wordperfect Lightning 1.0 (copytolightning@corel.com) (Inactive)
  • Skype Click to Call 6.11.0.13348 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Radeon X1200 Series (Microsoft Corporation - WDDM)
  • adapterDescription2:
  • adapterDeviceID: 0x791e
  • adapterDeviceID2:
  • adapterDrivers: atiumdag atiumdva atiumd64 atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'10.6']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-25-2009
  • driverDate2:
  • driverVersion: 8.56.1.16
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'9.6']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'9.6']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.privatebrowsing.autostart: True
  • browser.startup.homepage: www.google.com
  • browser.startup.homepage_override.buildID: 20130814063812
  • browser.startup.homepage_override.mstone: 23.0.1
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 23.0.1
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1376775754
  • places.history.expiration.transient_current_max_pages: 87229
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1375564876

Misc

  • User JS: No
  • Accessibility: No
Andrew
  • Moderator
321 solutions 4036 answers

Hello,

Try Firefox Safe Mode to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons.

(If you're not using it, switch to the Default theme.)

  • You can open Firefox 4.0+ in Safe Mode by holding the Shift key when you open the Firefox desktop or Start menu shortcut.
  • Or open the Help menu and click on the Restart with Add-ons Disabled... menu item while Firefox is running.

Once you get the pop-up, just select "'Start in Safe Mode"

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, and you need to figure out which one. Please follow the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article for that.

To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.

Thank you.

Hello, '''Try Firefox Safe Mode''' to see if the problem goes away. Safe Mode is a troubleshooting mode, which disables most add-ons. ''(If you're not using it, switch to the Default theme.)'' * You can open Firefox 4.0+ in Safe Mode by holding the '''Shift''' key when you open the Firefox desktop or Start menu shortcut. * Or open the Help menu and click on the '''Restart with Add-ons Disabled...''' menu item while Firefox is running. ''Once you get the pop-up, just select "'Start in Safe Mode"'' '''''If the issue is not present in Firefox Safe Mode''''', your problem is probably caused by an extension, and you need to figure out which one. Please follow the [[Troubleshooting extensions and themes]] article for that. ''To exit the Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.'' ''When you figure out what's causing your issues, please let us know. It might help other users who have the same problem.'' Thank you.

Question owner

Tried to watch a video in Firefox Safe Mode. Same problem occurred. Video froze up, Firefox no longer communicated at all with the Internet. Internet connection still open, working, and strong signal.

A computer re-boot is the only way to fix it. Exiting Firefox and restarting it does not fix the problem, even when the problem happens in safe mode.

My add ons are:

Content Type -- Action

Adobie Acrobat Forms Document (application/vnd.adobie.xfdf) -- Use Adobe Acrobat (in Firefox)

Adobie Acrobat Forms Document (application/vnd.fdf) -- Use Adobe Acrobat (in Firefox)

Adobie Acrobat XML Data Package File -- Use Adobe Acrobat (in Firefox)

irc -- Always ask

ircs -- Always ask

mailto -- Use EUDORA (default)

Podcast -- Preview in Firefox

Portable Document Format (PDF) -- Preview in Firefox

Video Podcast -- Preview in Firefox

Web Feed -- Preview in Firefox

webcal -- Always ask

I do not know what "irc" or "ircs" or "webcal" does, or is.

Tried to watch a video in Firefox Safe Mode. Same problem occurred. Video froze up, Firefox no longer communicated at all with the Internet. Internet connection still open, working, and strong signal. A computer re-boot is the only way to fix it. Exiting Firefox and restarting it does not fix the problem, even when the problem happens in safe mode. My add ons are: Content Type -- Action Adobie Acrobat Forms Document (application/vnd.adobie.xfdf) -- Use Adobe Acrobat (in Firefox) Adobie Acrobat Forms Document (application/vnd.fdf) -- Use Adobe Acrobat (in Firefox) Adobie Acrobat XML Data Package File -- Use Adobe Acrobat (in Firefox) irc -- Always ask ircs -- Always ask mailto -- Use EUDORA (default) Podcast -- Preview in Firefox Portable Document Format (PDF) -- Preview in Firefox Video Podcast -- Preview in Firefox Web Feed -- Preview in Firefox webcal -- Always ask I do not know what "irc" or "ircs" or "webcal" does, or is.

Modified by Schindler

Question owner

can't delete this

can't delete this

Modified by Schindler

kobe 441 solutions 5048 answers

Have you troubleshooted the Flash Plugin's "protected mode" (disabling it and see if videos load)?

See...

Have you troubleshooted the Flash Plugin's "protected mode" (disabling it and see if videos load)? See... * kb.mozillazine.org/Flash#Troubleshooting * [[Flash 11.3 doesn't load video in Firefox]]<= That applies to 11.3 and up not just 11.3

Question owner

I downloaded Adobe Flash Player 11.0.03 again. Downloaded RealPlayer 16.0.3.51 -- overwriting the same versions already installed on my computer. Then disabled the Flash Plugin's "protected mode" by adding "ProtectedMode-0" to the <mms.cfg> file.

The playing videos worked for longer than usual but when in U-Tube the same problem happened again: Firefox sends out the URL page request --but never get a response, and nothing further (web pages) download. Other software also can send packets but nothing ever comes back.

My system would not let me download Flash 11.3 or earlier (and I'm not really wanting to open that security hole).

I downloaded Adobe Flash Player 11.0.03 again. Downloaded RealPlayer 16.0.3.51 -- overwriting the same versions already installed on my computer. Then disabled the Flash Plugin's "protected mode" by adding "ProtectedMode-0" to the <mms.cfg> file. The playing videos worked for longer than usual but when in U-Tube the same problem happened again: Firefox sends out the URL page request --but never get a response, and nothing further (web pages) download. Other software also can send packets but nothing ever comes back. My system would not let me download Flash 11.3 or earlier (and I'm not really wanting to open that security hole).

Modified by Schindler