Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox will not work with google

  • 1 reply
  • 1 has this problem
  • 7 views
  • Last reply by cor-el

Coventryged
Coventryged
more options

Hi, When I open up Firefox it goes immediately to Google, with "Search" selected in the toolbar. For the past few days, it is not working properly. If I write in a name, Joe Bloggs for example, and click search, nothing comes up. It may say there are "31,000" results, but none appear. If I set the search for "Images" on the toolbar and click search, a lot of pictures of Joe Bloggs will appear for a split second, but then it will revert to the same for Search, saying simply the number of results, but nothing shows on screen. This also happens if I select "News" from the toolbar. This problem does not occur if I use Internet Explorer or Chrome to get to Google. Does anybody have an idea what is happening, and how to solve it?

Hi, When I open up Firefox it goes immediately to Google, with "Search" selected in the toolbar. For the past few days, it is not working properly. If I write in a name, Joe Bloggs for example, and click search, nothing comes up. It may say there are "31,000" results, but none appear. If I set the search for "Images" on the toolbar and click search, a lot of pictures of Joe Bloggs will appear for a split second, but then it will revert to the same for Search, saying simply the number of results, but nothing shows on screen. This also happens if I select "News" from the toolbar. This problem does not occur if I use Internet Explorer or Chrome to get to Google. Does anybody have an idea what is happening, and how to solve it?

All Replies (1)

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window.

Clear the cache and the cookies from websites that cause problems.

"Clear the Cache":

  • Firefox/Tools > Options > Advanced > Network > Cached Web Content: "Clear Now"

"Remove Cookies" from sites causing problems:

  • Firefox/Tools > Options > Privacy > Cookies: "Show Cookies"