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Firefox upgrade to version 23 - several problems

Posted

Hello.

This is my first post in this forum, although I am a long time user of Firefox. I'll take the chance and thank to Mozilla for all the effort you put into making the best browser available and keep the web open.

Everything was working fine until I allowed Firefox to update to version 23 today.

I am having multiple problems, perhaps more than in any other upgrade process to this date, which is why I am taking some of my time to write this post and hopefully provide some feedback to make Firefox become better in future releases.

1- In previous version, I had all plugins blocked with the setting "plugins.click_to_play" set to true. Right now, I am aware that it is possible to set this option individually for each plugin, in firefox>extras>plugins, the problem is now I have to turn them all to "always ask", even though click_to_play is still true and in "about:permissions", I still have "always ask" enabled. This doesn't make any sense and it goes against the feature Firefox introduced not so long ago, the click to play plugins in every page.

2- Youtube videos stopped working, they don't load at all and sometimes youtube report "an error ocurred". I've tried with plugins enabled and click to play but nothing works. However DailyMotion and Vimeo videos are loading fine so far.

3- Facebook Messenger for Firefox stopped working too. I have removed and added it again numerous times, login and logout from facebook, following the steps of this troubleshoot https://support.mozilla.org/pt-PT/kb/how-does-facebook-messenger-firefox-work but nothing seems to make it work, the chat remains empty with no one there and the buttons for updates and friend requests don't even show up.

I'm also a bit annoyed with the change in the search, I usually kept two different search engines, one in awesome bar and other in the search bar, it was very useful. Now when we change the engine in one bar, its the same in the other, then why keep the search bar at all? Why not integrate it all in the awesome bar? This change doesn't make any sense as well. Let's say I have Google in awesome bar and want to search DDG, I have to change it first and only then search, but then I have to revert again, it is a quite unfortunate decision. If it is to make it easy to change the default search engine, this should be found in settings.

Besides, I don't think that entirely removing features from the browser is the best way to keep user share for that matter, having different search engines could remain an option for those who want to, the same can be said about disabling tabs, even though some of them may never be used by most people, it doesn't mean they are not used at all. Configurability is what always made Firefox special, the ability for it to become *your* browser.

Even though I am frustrated with these problems, please take this feedback as a constructive one. I will be always supporting Firefox every way I can!

BTW, I love the design of the new logo!

Chosen solution

I was able to figure out the problem with Youtube Videos

"An error occured. Please, try again later" comes up on every Youtube video since I upgraded to Firefox 23 in both of my personal profiles, although many others such as DailyMotion or Vimeo worked fine.

After starting in safe mode, Youtube videos starting playing and I figured out the problem was caused by HTTPS Everywhere extension (by EFF) https://www.eff.org/https-everywhere

So in Firefox 23, apparently Youtube can't play videos in a secure HTTPS connection.

For anyone with the same problem, since it only happens on Youtube and no other (as far as I know), it is unnecessary to disable this add-on, simply go to its options in Firefox > Add-ons, search for Youtube, right-click the entry and select alternate to disable the secure connection on Youtube.

As for Facebook Messenger, its seems broken for a lot of people, as you can see in the following posts

https://support.mozilla.org/pt-PT/questions/967502 https://support.mozilla.org/pt-PT/questions/959474

It is not something about my configuration of Firefox, because it is broken on a newly created profile as well and other people are suffering of the same, so I can just sit and wait for a fix to be patched, in the meanwhile I am disabling it.

Click to play plugins is a work in progress on Firefox, so hopefully it gets addressed in the next version. Setting it to true in about:config should require activation for them all but that is not the case, since they are all still active in Firefox > Addons > Plugins. So the workaround is to require activation individually for each plugin.

Read this answer in context 8

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • GEPlugin
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.2.1.14031
  • Adobe Shockwave for Director Netscape plug-in, version 12.0.3.133
  • The plugin allows you to have a better experience with Microsoft Lync
  • VLC media player Web Plugin 2.0.6
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • ActiveTouch General Plugin Container Version 105
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • 1.5.0.1
  • Facebook Video Calling Plugin
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • McAfee Social Protection Service Component 1.0.0.140
  • NPWLPG
  • Windows Activation Technologies Plugin for Mozilla
  • Version 0.9.19, Copyright 2006-2012 Veetle Inchttp://www.veetle.com/
  • Version 0.9.18, copyright 2006-2010 Veetle Inchttp://www.veetle.com/
  • Office Plugin for Netscape Navigator

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:23.0) Gecko/20100101 Firefox/23.0

More Information

Andrew
  • Top 25 Contributor
  • Moderator
251 solutions 3015 answers

Hi there!

First off, I want to apologize for the issues you have been arriving to. Please be rest assured that we will fix your issue. You have 3 issues listed, in my opinion, you should open 3 questions, one for each of the issues so we can track it easier and keep everything at once place. If we should work on all your issues here, we should start one by one. At this moment, I will leave this thread for some other contributor who is more experienced to help you. I just wanted to response to you just to let you know that we are here to assist you every step of the way and that we are not leaving your hanging.

Thank you!

treego14 0 solutions 3 answers

Helpful Reply

I definitely have problem #3 listed here with Facebook Messenger for Firefox.

Chesshur 0 solutions 7 answers

I'm having problems loading some sites mostly Feedly and Pandora Radio and can only get them to load after restarting FF. This only happened after updating to FF 23. It seems to me that this latest version of FF was a rush job.

Buzaga 0 solutions 1 answers

My "click to play" is completely gone too, my about:permissions are to always ask, and in about:config, too

I also lost DuckDuckGo as default address bar search(I don't use search bar), but click to play is what I miss most because I can't stand having to time when to open a link because there's autoplay flash stuff in there

jscher2000
  • Top 10 Contributor
2346 solutions 20793 answers

Hi Buzaga, I don't understand how click to play works now, so hopefully someone else can address that.

Regarding DuckDuckGo, did you add their search plugin? If you add that and activate it, then it will be the default for the address bar as well. You might have to temporarily display the search bar to do this easily. You can do that using the Customize feature (e.g., right-click a blank area of the tab bar > Customize > drag search bar back to the Navigation Toolbar).

jscher2000
  • Top 10 Contributor
2346 solutions 20793 answers

Helpful Reply

Hi cnavigator, the address bar search change is in response to problems with the keyword service constantly being hijacked by add-ons and third party software. Someone has created an extension that restores the feature of having a different search engine for address bar search if you'd like to try it:

https://addons.mozilla.org/firefox/addon/keyword-search/

Chesshur 0 solutions 7 answers

I'm having trouble with Feedly and Pandora loading since FF was automatically updated FF 23. Clearing the cache and cookies for those sites don't work, I have to constantly restart FF to get them to load. Also I can't sign into Moz. Persona since I either get a error message saying that cookies are disabled, which they AREN'T, or a black pop up window. Clearing the cache and cookies for Persona does not help nor does restarting FF. This is very disappointing since I've been a FF user for years now. It seems to me that they rushed to get this new update out.

jscher2000
  • Top 10 Contributor
2346 solutions 20793 answers

Hi Chesshur, could you start a new question and include your OS and add-on information? You can do that here:

https://support.mozilla.org/questions/new/desktop/fix-problems

First, though, can you check for extension updates here:

orange Firefox button (or Tools menu) > Add-ons > "gear" button > "Check for Updates"

kamilsj 0 solutions 2 answers

Unfortunately I have the same problem. Messenger for Firefox does not work. For me it seems that the problem is on facebook's side. I hope they will fix it as soon as possible. We just have to wait and see ....

Chosen Solution

I was able to figure out the problem with Youtube Videos

"An error occured. Please, try again later" comes up on every Youtube video since I upgraded to Firefox 23 in both of my personal profiles, although many others such as DailyMotion or Vimeo worked fine.

After starting in safe mode, Youtube videos starting playing and I figured out the problem was caused by HTTPS Everywhere extension (by EFF) https://www.eff.org/https-everywhere

So in Firefox 23, apparently Youtube can't play videos in a secure HTTPS connection.

For anyone with the same problem, since it only happens on Youtube and no other (as far as I know), it is unnecessary to disable this add-on, simply go to its options in Firefox > Add-ons, search for Youtube, right-click the entry and select alternate to disable the secure connection on Youtube.

As for Facebook Messenger, its seems broken for a lot of people, as you can see in the following posts

https://support.mozilla.org/pt-PT/questions/967502 https://support.mozilla.org/pt-PT/questions/959474

It is not something about my configuration of Firefox, because it is broken on a newly created profile as well and other people are suffering of the same, so I can just sit and wait for a fix to be patched, in the meanwhile I am disabling it.

Click to play plugins is a work in progress on Firefox, so hopefully it gets addressed in the next version. Setting it to true in about:config should require activation for them all but that is not the case, since they are all still active in Firefox > Addons > Plugins. So the workaround is to require activation individually for each plugin.

Modified by Cnavigator