X
Tap here to go to the mobile version of the site.

Support Forum

Firefox won't start. After starting the browser, it shows that it's running in task manger for a while, but then it disappears.

Posted

It works in the safe mode with networking though.

It works in the safe mode with networking though.

Chosen solution

Thanks very much for showing the event log, i could tell by the part in bold.

Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b Faulting module name: trf.dll, version: 3.5.1208.44, time stamp: 0x51e583c1 Exception code: 0xc0000005 Fault offset: 0x00003f26 Faulting process id: 0xff4 Faulting application start time: 0x01ce93605432e11b Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Trusteer\Rapport\bin\trf.dll Report Id: 94132cc5-ff53-11e2-b2ee-00262298267f

Read this answer in context 2

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.95 Safari/537.36

More Information

cor-el
  • Top 10 Contributor
  • Moderator
13084 solutions 119780 answers

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program. Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process. See: *https://support.mozilla.org/kb/Server+not+found *https://support.mozilla.org/kb/Firewalls *https://support.mozilla.org/kb/fix-problems-connecting-websites-after-updating
Waka_Flocka_Flame 441 solutions 5048 answers
You may also have malware. * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]

Question owner

The event viewer shows the following log:

Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b Faulting module name: trf.dll, version: 3.5.1208.44, time stamp: 0x51e583c1 Exception code: 0xc0000005 Fault offset: 0x00003f26 Faulting process id: 0xff4 Faulting application start time: 0x01ce93605432e11b Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Trusteer\Rapport\bin\trf.dll Report Id: 94132cc5-ff53-11e2-b2ee-00262298267f

The event viewer shows the following log: Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b Faulting module name: trf.dll, version: 3.5.1208.44, time stamp: 0x51e583c1 Exception code: 0xc0000005 Fault offset: 0x00003f26 Faulting process id: 0xff4 Faulting application start time: 0x01ce93605432e11b Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Trusteer\Rapport\bin\trf.dll Report Id: 94132cc5-ff53-11e2-b2ee-00262298267f

Question owner

I allowed Firefox through Windows Firewall, with no resualts...I going to scan hard disk for malware.

I allowed Firefox through Windows Firewall, with no resualts...I going to scan hard disk for malware.
Waka_Flocka_Flame 441 solutions 5048 answers

Also try uninstalling Rapport and see if firefox works, if so install it again but remove it from startup/boot.

Also try uninstalling Rapport and see if firefox works, if so install it again but remove it from startup/boot.

Question owner

Great! I've just disabled Rapport and...Firefox turns on. Thanks a lot for the tips.

Great! I've just disabled Rapport and...Firefox turns on. Thanks a lot for the tips.
Waka_Flocka_Flame 441 solutions 5048 answers

Chosen Solution

Thanks very much for showing the event log, i could tell by the part in bold.

Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b Faulting module name: trf.dll, version: 3.5.1208.44, time stamp: 0x51e583c1 Exception code: 0xc0000005 Fault offset: 0x00003f26 Faulting process id: 0xff4 Faulting application start time: 0x01ce93605432e11b Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Trusteer\Rapport\bin\trf.dll Report Id: 94132cc5-ff53-11e2-b2ee-00262298267f

Thanks very much for showing the event log, i could tell by the part in bold. Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b Faulting module name: trf.dll, version: 3.5.1208.44, time stamp: 0x51e583c1 Exception code: 0xc0000005 Fault offset: 0x00003f26 Faulting process id: 0xff4 Faulting application start time: 0x01ce93605432e11b Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe '''Faulting module path: C:\Program Files (x86)\Trusteer\Rapport\bin\trf.dll Report Id: 94132cc5-ff53-11e2-b2ee-00262298267f'''

Question owner

I'd say my bank recommended me to install this program for safe online banking . Thanks again for helping me with this issue.

I'd say my bank recommended me to install this program for safe online banking . Thanks again for helping me with this issue.