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Firefox won't start. After starting the browser, it shows that it's running in task manger for a while, but then it disappears.

Posted

It works in the safe mode with networking though.

Chosen solution

Thanks very much for showing the event log, i could tell by the part in bold.

Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b Faulting module name: trf.dll, version: 3.5.1208.44, time stamp: 0x51e583c1 Exception code: 0xc0000005 Fault offset: 0x00003f26 Faulting process id: 0xff4 Faulting application start time: 0x01ce93605432e11b Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Trusteer\Rapport\bin\trf.dll Report Id: 94132cc5-ff53-11e2-b2ee-00262298267f

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.95 Safari/537.36

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cor-el
  • Top 10 Contributor
  • Moderator
10749 solutions 96724 answers

It is possible that your security software (firewall, anti-virus) blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.

Remove all rules for Firefox and the plugin-container from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.

See:

Question owner

The event viewer shows the following log:

Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b Faulting module name: trf.dll, version: 3.5.1208.44, time stamp: 0x51e583c1 Exception code: 0xc0000005 Fault offset: 0x00003f26 Faulting process id: 0xff4 Faulting application start time: 0x01ce93605432e11b Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Trusteer\Rapport\bin\trf.dll Report Id: 94132cc5-ff53-11e2-b2ee-00262298267f

Question owner

I allowed Firefox through Windows Firewall, with no resualts...I going to scan hard disk for malware.

Waka_Flocka_Flame
  • Top 25 Contributor
529 solutions 5045 answers

Also try uninstalling Rapport and see if firefox works, if so install it again but remove it from startup/boot.

Question owner

Great! I've just disabled Rapport and...Firefox turns on. Thanks a lot for the tips.

Waka_Flocka_Flame
  • Top 25 Contributor
529 solutions 5045 answers

Chosen Solution

Thanks very much for showing the event log, i could tell by the part in bold.

Faulting application name: firefox.exe, version: 22.0.0.4917, time stamp: 0x51c06b1b Faulting module name: trf.dll, version: 3.5.1208.44, time stamp: 0x51e583c1 Exception code: 0xc0000005 Fault offset: 0x00003f26 Faulting process id: 0xff4 Faulting application start time: 0x01ce93605432e11b Faulting application path: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Faulting module path: C:\Program Files (x86)\Trusteer\Rapport\bin\trf.dll Report Id: 94132cc5-ff53-11e2-b2ee-00262298267f

Question owner

I'd say my bank recommended me to install this program for safe online banking . Thanks again for helping me with this issue.