X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Suddenly my online IDs, and many website preferences, and/or cookies are not being saved despite trying all the various privacy settings

Posted

In the past week, perhaps since I downloaded a new Firefox update my cookies are getting deleted every time I close or restart Firefox. I have cleared the cache and my tracking setting is at "Do not tell sites anything about my tracking" although I have also tried the other tracking settings as well. I have "accept cookies from sites" checked although I have "accept third-party cookies" on Never. I have "Keep Unti"l at "they expire" I have removed all extensions. This just suddenly started happening about a week ago although I can't recall changing any settings or installing any other software. The problem only seems to affect Firefox as Safari still remembers my online IDs etc. Is there a bug in the most recent Firefox update for Mac desktops?

Chosen solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Read this answer in context 10

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • The Google Earth Plugin allows you to view 3D imagery and terrain in your web browser.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Microsoft Office for Mac SharePoint Browser Plug-in
  • EMusic Plugin
  • Amazon MP3 Downloader Plugin 1.0.17
  • iPhoto6
  • RealPlayer Plugin

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.8; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/Darwin/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x68b8
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 5770 OpenGL Engine
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.check_doc_frequency: 1
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.parent_directory: 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
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.screen_resolution: 96
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.startup.homepage: http://www.google.com/
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • browser.tabs.loadInBackground: False
  • browser.tabs.onTop: False
  • browser.tabs.opentabfor.urlbar: True
  • browser.tabs.warnOnClose: False
  • dom.disable_window_flip: False
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 22.0
  • general.useragent.contentlocale:
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.webgl.msaa: 4
  • image.animation_mode: once
  • network.cookie.cookieBehavior: 1
  • network.cookie.prefsMigrated: True
  • network.ftp.anonymous_password:
  • network.http.version: 1.0
  • places.database.lastMaintenance: 1375706706
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1304997634
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.flip4mac wmv plugin: 0
  • plugin.state.java: 0
  • plugin.state.silverlight: 0
  • privacy.cpd.cookies: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.value: 0
  • privacy.popups.first_popup: False
  • privacy.popups.prefill_whitelist: False
  • privacy.popups.remove_blacklist: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.disable_button.changePassword: False
  • security.disable_button.resetPassword: False
  • security.OCSP.signingCA:
  • security.OCSP.URL:
  • security.password_lifetime: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1373240880

Misc

  • User JS: No
  • Accessibility: No
the-edmeister
  • Top 10 Contributor
  • Moderator
3197 solutions 24401 answers

Chosen Solution

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Question owner

Thank you, this seems to have solved my problem . Really appreciate the fast answer.

cor-el
  • Top 10 Contributor
  • Moderator
10753 solutions 96760 answers

Helpful Reply

Note that this can be caused by a corrupted cookies.sqlite file.

If it happens again then try to rename (or delete) cookies.sqlite (cookies.sqlite.old) and delete other present cookie files like cookies.sqlite-journal in the Firefox profile folder in case the file cookies.sqlite got corrupted.