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Firefox 22.0 ONLY connects to Internet in Windows 7 'Safe Mode' (IE does connect)

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FireFox 22.0 only works in Windows 7 'Safe Mode'. Any other program on computer that needs the Internet connects fine; i.e. the Internet connection is good. Have not recently installed an update, nor 'Add-On'; this is PURELY a FireFox problem. The problem started "suddenly".. no new installs of programs etc.

Actions: - Deleted Firefox; Re-Installed it → Same result, FF does not connect - Reset Computer to earlier time/date → Same result. - Created new FireFox Profile; signed in with new profile → Same result. - Renamed 'Firefox.exe' to 'Firefox1.exe' → Same Result - Run 'Norton Antivirus' scan → no problems found; Same result - Deleted "Norton AntiVirus' → Same result. - Run latest updated 'Malwarebytes Anti-Malware' scan → no problems found; Same result - Deleted 'Anti-Malware' → Same result. - Cleaned Registry of any 'Mozilla' and 'FireFox' reference → Same result

→ Checked in 'Safe Mode' 'Task Manager - Processes' ... few files there. → Checked in 'Normal Mode' 'Task Manager - Processes'.. a lot of files there... > In 'Normal Mode' deleted 'Processes' files to bare minimum, testing FireFox after each deletion → Same Result.

Note: In Windows 7 'Safe Mode', there are two files which are NOT shown in 'Normal Mode' in 'Task Manager - Processes'; - ctfmon.exe & - dllhost.exe.

Can't find info on them if they're needed by FireFox or not to connect to the Internet. > In 'Safe Mode': they are present, and FF connects. > In 'Normal Mode': they're not present, FF does NOT connect. Could still be coincidence.


As for the "Troubleshooting Information" that's associated with the Question page for posting this question ("..This information gives details about the internal workings of your browser that will help in answering your question...."):

                                           "...A window will (NOT) open in the top corner..."...

Because it ONLY works in FireFox webbrowser.. and guess what?... My Mozilla FireFox Web Browser can NOT connect to the Internet... (See Top of this Question Page).

And guess what happens when I click on "...Try these manual steps..." to provide troubleshooting information?!?!?!? Another "..Fill in the details of your question.." page opens up...

Anybody any thoughts? Pascal Finette? Jamie Zawinski? Dave Hyatt? Joe Hewitt? Blake Ross? Maybe anybody else from the Netscape Navigator days still around??!?! ;-)

FireFox 22.0 only works in Windows 7 'Safe Mode'. Any other program on computer that needs the Internet connects fine; i.e. the Internet connection is good. Have not recently installed an update, nor 'Add-On'; this is PURELY a FireFox problem. The problem started "suddenly".. no new installs of programs etc. Actions: - Deleted Firefox; Re-Installed it → Same result, FF does not connect - Reset Computer to earlier time/date → Same result. - Created new FireFox Profile; signed in with new profile → Same result. - Renamed 'Firefox.exe' to 'Firefox1.exe' → Same Result - Run 'Norton Antivirus' scan → no problems found; Same result - Deleted "Norton AntiVirus' → Same result. - Run latest updated 'Malwarebytes Anti-Malware' scan → no problems found; Same result - Deleted 'Anti-Malware' → Same result. - Cleaned Registry of any 'Mozilla' and 'FireFox' reference → Same result → Checked in 'Safe Mode' 'Task Manager - Processes' ... few files there. → Checked in 'Normal Mode' 'Task Manager - Processes'.. a lot of files there... > In 'Normal Mode' deleted 'Processes' files to bare minimum, testing FireFox after each deletion → Same Result. Note: In Windows 7 'Safe Mode', there are two files which are NOT shown in 'Normal Mode' in 'Task Manager - Processes'; - ctfmon.exe & - dllhost.exe. Can't find info on them if they're needed by FireFox or not to connect to the Internet. > In 'Safe Mode': they are present, and FF connects. > In 'Normal Mode': they're not present, FF does NOT connect. Could still be coincidence. As for the "Troubleshooting Information" that's associated with the Question page for posting this question ("..This information gives details about the internal workings of your browser that will help in answering your question...."): "...A window will (NOT) open in the top corner..."... Because it ONLY works in FireFox webbrowser.. and guess what?... My Mozilla FireFox Web Browser can NOT connect to the Internet... (See Top of this Question Page). And guess what happens when I click on "...Try these manual steps..." to provide troubleshooting information?!?!?!? Another "..Fill in the details of your question.." page opens up... Anybody any thoughts? Pascal Finette? Jamie Zawinski? Dave Hyatt? Joe Hewitt? Blake Ross? Maybe anybody else from the Netscape Navigator days still around??!?! ;-)

Chosen solution

Well done Alice! Advised site "http://kb.mozillazine.org/Error_loading_websites" gave indication of problem, as 'HideMyIP Premium' was installed on the computer! Re-installing it and de-selecting the service solved issue. Thank you!

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Additional System Details

Application

  • User Agent: Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0; SLCC2; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.30729; Media Center PC 6.0; .NET4.0C; .NET4.0E)

More Information

AliceWyman
  • Moderator
237 solutions 2556 answers

Sounds like an installed program that runs in Windows normal mode is blocking Firefox from connecting to the internet. See if you can find a solution in one of these articles:

Sounds like an installed program that runs in Windows normal mode is blocking Firefox from connecting to the internet. See if you can find a solution in one of these articles: *[[Firefox can't load websites but other browsers can]] *http://kb.mozillazine.org/Error_loading_websites

Chosen Solution

Well done Alice! Advised site "http://kb.mozillazine.org/Error_loading_websites" gave indication of problem, as 'HideMyIP Premium' was installed on the computer! Re-installing it and de-selecting the service solved issue. Thank you!

Well done Alice! Advised site "http://kb.mozillazine.org/Error_loading_websites" gave indication of problem, as 'HideMyIP Premium' was installed on the computer! Re-installing it and de-selecting the service solved issue. Thank you!
AliceWyman
  • Moderator
237 solutions 2556 answers

Hey, that's great! Thanks for posting back with the solution.

Hey, that's great! Thanks for posting back with the solution.

Question owner

Had deleted HideMyIP-P from computer recently, and didn't have problems untill I re-started computer... Which, come to think of it now, wasn't until a few days after deleting 'HMIP-P'... (computer is 'on' 24/7). Then, on start-up, it wouldn't allow FireFox to connect to the Internet.

After reading through the website you recommneded, which mentiond HideMyIP-P, I re-Installed HMIP-P, then turned the "hiding" 'off' and was allowed(!) with FireFox to connect again.

Had deleted '''HideMyIP-P''' from computer recently, and didn't have problems untill I re-started computer... Which, come to think of it now, wasn't until a few days after deleting ''''HMIP-P''''... (computer is 'on' 24/7). Then, on start-up, it wouldn't allow FireFox to connect to the Internet. After reading through the website you recommneded, which mentiond ''HideMyIP-P'', I re-Installed ''HMIP-P'', then turned the "hiding" 'off' and was allowed(!) with FireFox to connect again.