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popups, usually a survey, with music and a voice, pop up and when I close it, all my tabs close

Posted

When I click a link (almost anywhere) a tab or a window opens with a survey, usually with a voice and music. When I close it, Firefox with all the tabs close.

Chosen solution

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Read this answer in context 2

Additional System Details

Installed Plug-ins

  • Citrix Online App Detector Plugin
  • Conduit Plugin
  • np-mswmp
  • Shockwave Flash 11.8 r800
  • Google Update
  • GEPlugin
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • 5.1.20513.0
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • iTunes Detector Plug-in
  • Picasa plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/WINNT/en-US/

Extensions

  • Adblock Plus 2.3.1 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • Birthday Reminder powered by OpenWishes 0.1.7 (openwishes-reminder-statusbar@openwishes.com)
  • British English Dictionary 1.19.1 (en-GB@dictionaries.addons.mozilla.org)
  • Diccionario de Español/México 1.1.3 (es-MX@dictionaries.addons.mozilla.org)
  • Dictionary.com 2.0.0 (dictionary@mozila.firefox.com)
  • Discount Buddy 0.91.15 (41ed8dee-33ed-4769-bdf4-2707c4199b97@45a3c648-db86-4b41-92e2-a77bbbf91f1d.com)
  • DoNotTrackMe 2.2.9.618 (donottrackplus@abine.com)
  • DownThemAll! 2.0.16 ({DDC359D1-844A-42a7-9AA1-88A850A938A8})
  • FireGestures 1.7.7 (firegestures@xuldev.org)
  • Gmail Watcher 1.61 (gmailwatcher@sonthakit)
  • Google Translator for Firefox 2.1.0.3 (translator@zoli.bod)
  • Norton Vulnerability Protection 11.4.0.6 - 1 ({BBDA0591-3099-440a-AA10-41764D9DB4DB})
  • Open GMail with toolbar button 1.0.1 (gmail@borsosfisoft.com)
  • Send Mail in Browser 0.3 (mailinbrowser@permurl.com)
  • Tidy Network 5.0 (tidynetwork@tidynetwork)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • WhiteSmoke New 10.16.70.505 ({739df940-c5ee-4bab-9d7e-270894ae687a})
  • Bing Bar 6.0 (msntoolbar@msn.com) (Inactive)
  • Default Manager 2.2 ({3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}) (Inactive)
  • Forecastfox 2.2.2 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3}) (Inactive)
  • Norton Toolbar 2013.4.1.2 ({2D3F3651-74B9-4795-BDEC-6DA2F431CB62}) (Inactive)
  • Skype Click to Call 6.9.0.12585 ({82AF8DCA-6DE9-405D-BD5E-43525BDAD38A}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics Family
  • adapterDescription2:
  • adapterDeviceID: 0x0116
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igd10umd64 igdumdx32 igd10umd32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 4-15-2011
  • driverDate2:
  • driverVersion: 8.15.10.2372
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 2
  • numTotalWindows: 2
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics Family)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.browsewithcaret: True
  • accessibility.typeaheadfind.casesensitive: 1
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.display.background_color: #C0C0C0
  • browser.display.use_system_colors: True
  • browser.places.smartBookmarksVersion: 4
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: http://www.guardian.co.uk/
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 22.0
  • font.internaluseonly.changed: False
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://search.conduit.com/ResultsExt.aspx?ctid=CT3289847&SearchSource=2&CUI=UN11892146704596790&UM=2&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1375112000
  • places.history.expiration.transient_current_max_pages: 104412
  • places.history.expiration.transient_optimal_database_size: 167058636
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • plugin.state.java: 0
  • plugin.state.npwinext: 0
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.csp.enable: False
  • security.disable_button.openCertManager: False
  • security.disable_button.openDeviceManager: False
  • security.OCSP.disable_button.managecrl: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1373987936

Misc

  • User JS: Yes
  • Accessibility: No
Waka_Flocka_Flame
  • Top 25 Contributor
528 solutions 5041 answers

Chosen Solution

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Helpful Reply

it worked after a coupe of tries and thank you very much