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I can't get rid of KeyBar 1.14 Customized Web Search - I have already disabled and removed it and it's still there!


I have disabled/removed it from the add-ons, restored firefox as my home page, uninstalled it from my computer and my searches are still being controlled by bing with unwanted ads and it shows up beside the address bar.

Embarrassing, but this all started when my sister shared a link for some phony Costco gift card on Facebook and I stupidly followed it. I've uninstalled everything else that came with the fake offer.

Very frustrating!!!

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • WildTangent Games App V2 Presence Detector
  • Intel web components for Intel® Identity Protection Technology
  • Intel web components updater - Installs and updates the Intel web components


  • User Agent: Mozilla/5.0 (Windows NT 6.2; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0

More Information

Amit Kumar Thakur 83 solutions 863 answers

this might be helpful: Removing the Search Helper Extension and Bing Bar

  • Top 25 Contributor
529 solutions 5045 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.

Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

  • Top 10 Contributor
  • Moderator
10761 solutions 96852 answers

You can use the SearchReset extension to reset some preferences to the default values.

Note that the SearchReset extension only runs once and then uninstalls automatically, so it won't show on the "Firefox > Add-ons" page (about:addons).

You can open about:config via the location bar and search for prefs that refer to the web page that opens and reset these prefs to the default value via the right-click context menu.