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why can't adobe reader download and display my files?

  • 4 replies
  • 6 have this problem
  • Last reply by AliceWyman

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i downloaded adobe reader and when I try to display something I get an error message: "Adobe reader is unable to show documents in this browser configuration." I was able to display these documents with preview.. and I am able to display them with adobe when using my safari browser. Help!

All Replies (4)

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make sure you are not running the pdf.js reader

Make sure you read all articles before procedding.

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The Adobe Reader plugin may not be working properly on Mac.

Disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

PDF files may be found under entries like Portable document or Adobe PDF document or Adobe Acrobat Document.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader
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Make sure you have cookies enabled.

Do you have any other PDF viewers installed on your computer? If you do, try uninstalling it because sometimes it can confuse Firefox.

Make sure your anti-virus program is set to allow Adobe Reader internet connection.

Make sure the Adobe Reader plugin and program is up-to-date.

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(for the record)

This is a known issue with the Adobe Reader plugin on Mac OS:

  • Bug 811085 - Can't use Adobe Reader for PDF files

Read the above bug for details (please don't comment in the bug report).

To work around this,

  1. disable the Adobe Reader plugin in the Firefox Tools -> Add-ons -> Plugins list
  2. choose another action for Portable Document Format (PDF) content types in the Firefox Preferences -> Applications list, such as "Preview in Firefox" to use the built-in PDF viewer, "Preview" application or the Adobe Reader application itself

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