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why can't adobe reader download and display my files?

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i downloaded adobe reader and when I try to display something I get an error message: "Adobe reader is unable to show documents in this browser configuration." I was able to display these documents with preview.. and I am able to display them with adobe when using my safari browser. Help!

i downloaded adobe reader and when I try to display something I get an error message: "Adobe reader is unable to show documents in this browser configuration." I was able to display these documents with preview.. and I am able to display them with adobe when using my safari browser. Help!

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10_8_4) AppleWebKit/536.30.1 (KHTML, like Gecko) Version/6.0.5 Safari/536.30.1

More Information

kobe 441 solutions 5048 answers
make sure you are not running the pdf.js reader * [[How to disable the built-in PDF viewer and use another viewer]] * [[PDF files are blank and can't be downloaded on Mac]] * [[Use the Adobe Reader plugin to view or download PDF files]] Make sure you '''read all articles before procedding'''.
cor-el
  • Top 10 Contributor
  • Moderator
17422 solutions 157426 answers

The Adobe Reader plugin may not be working properly on Mac.

Disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead.

PDF files may be found under entries like Portable document or Adobe PDF document or Adobe Acrobat Document.

  • Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader
The Adobe Reader plugin may not be working properly on Mac. * https://support.mozilla.org/kb/pdf-files-are-blank-and-cant-be-downloaded-mac * https://support.mozilla.org/kb/Opening+PDF+files+within+Firefox Disable the Adobe Reader plugin in Firefox (Tools > Add-ons > Plugins) and use the external Adobe Reader application or Preview application instead. PDF files may be found under entries like Portable document or Adobe PDF document or Adobe Acrobat Document. *Firefox > Preferences > Applications > Adobe PDF document : Use Adobe Reader *https://support.mozilla.org/kb/change-firefox-behavior-when-open-file
Wesley Branton
  • Top 10 Contributor
582 solutions 4953 answers

Make sure you have cookies enabled.

Do you have any other PDF viewers installed on your computer? If you do, try uninstalling it because sometimes it can confuse Firefox.

Make sure your anti-virus program is set to allow Adobe Reader internet connection.

Make sure the Adobe Reader plugin and program is up-to-date.

Make sure you have cookies enabled. Do you have any other PDF viewers installed on your computer? If you do, try uninstalling it because sometimes it can confuse Firefox. Make sure your anti-virus program is set to allow Adobe Reader internet connection. Make sure the Adobe Reader plugin and program is up-to-date.
AliceWyman
  • Moderator
240 solutions 2594 answers

(for the record)

This is a known issue with the Adobe Reader plugin on Mac OS:

  • Bug 811085 - Can't use Adobe Reader for PDF files

Read the above bug for details (please don't comment in the bug report).

To work around this,

  1. disable the Adobe Reader plugin in the Firefox Tools -> Add-ons -> Plugins list
  2. choose another action for Portable Document Format (PDF) content types in the Firefox Preferences -> Applications list, such as "Preview in Firefox" to use the built-in PDF viewer, "Preview" application or the Adobe Reader application itself

Related articles:

(for the record) This is a known issue with the Adobe Reader plugin on Mac OS: *[https://bugzilla.mozilla.org/show_bug.cgi?id=811085 Bug 811085] - Can't use Adobe Reader for PDF files Read the above bug for details (please don't comment in the bug report). To work around this, #disable the Adobe Reader plugin in the Firefox Tools -> Add-ons -> Plugins list #choose another action for '''Portable Document Format (PDF)''' content types in the Firefox Preferences -> Applications list, such as "Preview in Firefox" to use the built-in PDF viewer, "Preview" application or the Adobe Reader application itself Related articles: *[[PDF files are blank and can't be downloaded on Mac]] *[[How to disable the built-in PDF viewer and use another viewer]] *[[View PDF files in Firefox without downloading them]]