X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

It crashes while playing criminal case in facebook too frequently.

Posted

It irritates me more than anything in this world when it crashes continuously and says reload. my crash reports are on. Firefox 22.0 Crash Report [@ F1398665248_____________________________ ]

Additional System Details

Installed Plug-ins

  • Shockwave Flash 10.3 r183
  • Google Update
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • VLC media player Web Plugin 2.0.6
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • Picasa plugin
  • GEPlugin
  • 5.1.20125.0
  • Facebook Video Calling Plugin
  • NVIDIA 3D Vision Streaming plugin for Mozilla browsers
  • NVIDIA 3D Vision plugin for Mozilla browsers
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Anti-Banner 13.0.0.3382 (anti_banner@kaspersky.com) (Inactive)
  • Kaspersky URL Advisor 13.0.0.3382 (url_advisor@kaspersky.com) (Inactive)
  • Safe Money 13.0.0.3382 (online_banking@kaspersky.com) (Inactive)
  • Virtual Keyboard 13.0.0.3382 (virtual_keyboard@kaspersky.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) HD Graphics
  • adapterDescription2: NVIDIA GeForce GT 420M
  • adapterDeviceID: 0x0046
  • adapterDeviceID2: 0x0df1
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2: nvd3dumx,nvwgf2umx,nvwgf2umx nvd3dum,nvwgf2um,nvwgf2um
  • adapterRAM: Unknown
  • adapterRAM2: 1024
  • adapterVendorID: 0x8086
  • adapterVendorID2: 0x10de
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 6.1.7600.16972
  • driverDate: 7-28-2010
  • driverDate2: 8-25-2010
  • driverVersion: 8.15.10.2189
  • driverVersion2: 8.17.12.5951
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) HD Graphics)
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • dom.mozApps.used: True
  • extensions.lastAppVersion: 22.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1374247496
  • places.history.expiration.transient_current_max_pages: 100357
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1374083733

Misc

  • User JS: No
  • Accessibility: No
Amit Kumar Thakur 83 solutions 863 answers

We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash ID's to help us learn more about your crash.

  1. Enter about:crashes in the address bar (that's where you enter your website URL) and press Enter. You should now see a list of submitted crash reports.
  2. Copy the 5 most recent crash ID's that you see in the crash report window and paste them into your response here.

Thank you for your help!

More information and further troubleshooting steps can be found in the Firefox crashes - Troubleshoot, prevent and get help fixing crashes article.

cor-el
  • Top 10 Contributor
  • Moderator
10751 solutions 96760 answers

Helpful Reply

That is a problem with the Flash plugin.

Did you revert to Flash 10.3 in the past because of problems with Flash because the System Details List shows that old Flash 10.3 version?

  • Shockwave Flash 10.3 r183

You should update to the latest Flash player.

You can check for problems with current Flash plugin versions and try these:

  • disable a possible RealPlayer Browser Record Plugin extension for Firefox and update the RealPlayer if installed
  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
  • disable hardware acceleration in the Flash plugin

Modified by cor-el