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FireFox Has Stopped Working

Posted

For the first month or so when I got firefox it ran fine, now as soon as I click the firefox icon on my desktop or on my start menu it instantly says FireFox has stopped working without even making a attempt to open! I have searched everywhere Google, Youtube Videos, but none of them work or help my problem also I have also noticed that all of the error messages in videos or other questions that have the "same" problem come AFTER they open firefox everything I saw on how to fix it never worked for me Because they all had a different problem that did not apply to mine.

For the first month or so when I got firefox it ran fine, now as soon as I click the firefox icon on my desktop or on my start menu it instantly says FireFox has stopped working without even making a attempt to open! I have searched everywhere Google, Youtube Videos, but none of them work or help my problem also I have also noticed that all of the error messages in videos or other questions that have the "same" problem come AFTER they open firefox everything I saw on how to fix it never worked for me Because they all had a different problem that did not apply to mine.

Modified by penguingamer

Chosen solution

Its alright now it turned out that firefox just needed more memory to open

Read this answer in context 1

Additional System Details

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.0) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/28.0.1500.72 Safari/537.36

More Information

ideato
  • Top 25 Contributor
711 solutions 5199 answers

Hello penguingamer, can you start Firefox in Safe Mode by holding down the shift key while starting Firefox ?

thank you

Hello penguingamer, can you start Firefox in [https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#os=win7&browser=fx22 Safe Mode] by holding down the '''shift key''' while starting Firefox ? thank you

Question owner

Yes i have tried doing that but it doesn't work that often and it barley ever lets me open firefox I cant find any other web browsers and google chrome doesn't work.

Yes i have tried doing that but it doesn't work that often and it barley ever lets me open firefox I cant find any other web browsers and google chrome doesn't work.
jscher2000
  • Top 10 Contributor
3235 solutions 29539 answers

None of your browsers work correctly any more? Two thoughts:

(1) Do you have a program control firewall that is blocking your browsers because they've updated? This article has more of a discussion of that possibility: Firefox can't load websites but other browsers can.

(2) Is it possible you are infected with malware? You may want to run some supplemental scans. These three tools are highly regarded (and free):

None of your browsers work correctly any more? Two thoughts: (1) Do you have a program control firewall that is blocking your browsers because they've updated? This article has more of a discussion of that possibility: [[Firefox can't load websites but other browsers can]]. (2) Is it possible you are infected with malware? You may want to run some supplemental scans. These three tools are highly regarded (and free): * Malwarebytes Anti-malware : http://www.malwarebytes.org/products/malwarebytes_free * SUPERAntiSpyware : http://www.superantispyware.com/ * AdwCleaner : http://www.bleepingcomputer.com/download/adwcleaner/ ''(ignore banner ads for other products)''
Diamond 9 solutions 149 answers

Try to reset Firefox. If that doesn't work, then try to re-install it, but try to install it from some other place than what you did the first time, because it might be a link-rot.

Try to reset Firefox. If that doesn't work, then try to re-install it, but try to install it from some other place than what you did the first time, because it might be a link-rot.
jscher2000
  • Top 10 Contributor
3235 solutions 29539 answers

Actually, you should never install Firefox from any place but mozilla.org:

https://www.mozilla.org/firefox/fx/#desktop

Actually, you should never install Firefox from any place but mozilla.org: https://www.mozilla.org/firefox/fx/#desktop
cor-el
  • Top 10 Contributor
  • Moderator
12274 solutions 113676 answers

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.

Boot the computer in Windows Safe mode with network support (press F8 on the boot screen) as a test to see if that helps.
Diamond 9 solutions 149 answers

That is a good point, a place you can trust.

That is a good point, a place you can trust.
Waka_Flocka_Flame 441 solutions 5048 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

I have done 7 full system scans with my antivirus software (which I had to pay for) and it detected nothing also I have only downloaded 1 thing and that is firefox I haven't downloaded anything else.

I have done 7 full system scans with my antivirus software (which I had to pay for) and it detected nothing also I have only downloaded 1 thing and that is firefox I haven't downloaded anything else.
Waka_Flocka_Flame 441 solutions 5048 answers

You should try the programs i linked above, no antivirus detects everything.

Also scanning with the same antivirus 7 times is a waste of your time.

You should try the programs i linked above, no antivirus detects everything. * http://www.av-comparatives.org/detection-test/ Also scanning with the same antivirus 7 times is a waste of your time.
bossjet 0 solutions 5 answers

Helpful Reply

I was having the same problem, I fixed just right clicking > Properties > Compatibility > Run this program in compatibility mode for: Windows XP (Service Pack 3)

I was having the same problem, I fixed just right clicking > Properties > Compatibility > Run this program in compatibility mode for: Windows XP (Service Pack 3)

Chosen Solution

Its alright now it turned out that firefox just needed more memory to open

Its alright now it turned out that firefox just needed more memory to open