X
Tap here to go to the mobile version of the site.
Your Firefox is out of date and may contain a security risk! Upgrade Firefox

Support Forum

Firefox stall and crash when adding or downloading any files

Posted

Firefox will stall and crash after attempting to add or download any kind of files. I have also note that when highlighted the words in the boxes under the top of the screen menus File, Edit, Tools and Help will look like frayed, this will not happen with the menus View, History and Bookmarks where the words are solid and clear. I recently reinstalled Firefox and the program has created a Old Firefox Data in my desktop. The last version I had +/- two years was also having a similar problem plus a total freeze and crash by going to Options, which does not happen anymore.

Firefox 22 Windows XP Media Center Edition SP3

Additional System Details

Installed Plug-ins

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Google Update
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Version 4.2.1.14031
  • Shockwave Flash 11.7 r700
  • 5.1.20513.0
  • GEPlugin
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.02
  • Adobe Shockwave for Director Netscape plug-in, version 12.0
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • VLC media player Web Plugin 2.0.2
  • npFFApi
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:22.0) Gecko/20100101 Firefox/22.0

More Information

Application Basics
Name
Firefox
Version
22.0
User Agent
Mozilla/5.0 (Windows NT 5.1; rv:22.0) Gecko/20100101 Firefox/22.0
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
ZoneAlarm Security Engine
1.5.396.0
false
{FFB96CC1-7EB3-449D-B827-DB661701C6BB}
Important Modified Preferences
Name
Value
accessibility.typeaheadfind.flashBar
0
browser.cache.disk.capacity
358400
browser.cache.disk.smart_size.first_run
false
browser.cache.disk.smart_size.use_old_max
false
browser.cache.disk.smart_size_cached_value
358400
browser.places.smartBookmarksVersion
4
browser.privatebrowsing.dont_prompt_on_enter
true
browser.startup.homepage_override.buildID
20130618035212
browser.startup.homepage_override.mstone
22.0
dom.w3c_touch_events.expose
false
extensions.lastAppVersion
22.0
network.cookie.prefsMigrated
true
places.database.lastMaintenance
1374183964
places.history.expiration.transient_current_max_pages
53425
plugin.disable_full_page_plugin_for_types
application/pdf
plugin.importedState
true
privacy.cpd.offlineApps
true
privacy.cpd.siteSettings
true
privacy.sanitize.migrateFx3Prefs
true
privacy.sanitize.timeSpan
0
storage.vacuum.last.index
1
storage.vacuum.last.places.sqlite
1374105425
Graphics
Adapter Description
Mobile Intel(R) 945 Express Chipset Family
Adapter Drivers
igxprd32
Adapter RAM
Unknown
Device ID
0x27a2
Direct2D Enabled
Blocked for your graphics driver version.
DirectWrite Enabled
false (0.0.0.0)
Driver Date
12-19-2007
Driver Version
6.14.10.4906
GPU #2 Active
false
GPU Accelerated Windows
0/1 Basic Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.4926 or newer.
Vendor ID
0x8086
WebGL Renderer
Blocked for your graphics driver version. Try updating your graphics driver to version 6.1400.1000.4926 or newer.
AzureCanvasBackend
skia
AzureContentBackend
none
AzureFallbackCanvasBackend
cairo
JavaScript
Incremental GC
true
Accessibility
Activated
false
Prevent Accessibility
0
Library Versions
Expected minimum version
Version in use
NSPR
4.9.6
4.9.6
NSS
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSMIME
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSSSL
3.14.3.0 Basic ECC
3.14.3.0 Basic ECC
NSSUTIL
3.14.3.0
3.14.3.0

Question owner

Hi David, I'm asking regarding the uninstall process.

David241 4 solutions 75 answers

Hi EmmanuelF,

Yes use the following links (in the articles you will find more links- such as where firefox stores your bookmarks, passwords and other user data)
  *

http://kb.mozillazine.org/Uninstalling_Firefox

   *

https://support.mozilla.org/kb/Uninstalling+Firefox

    *

print these articles for reference while uninstalling firefox

Question owner

I did a complete uninstall from normal mode.

I then installed Firefox from the Mozilla webpage. I still have the same problems.

Now Firefox stall and crash also when going to Options. I see that the add-ons inludes like 14 pluggins.

_________________________________________________________________________________


This was the question I was trying to get answer before the new firefox was installed...

I would try following the uninstall instructions; do you think is better to do it in Normal or Safe Mode (Admin or our account)?

David241 4 solutions 75 answers

Hi EmmanuelF, I am going to send a PM to the best person I know to help. Hang on.

Question owner

Thanks David.

David241 4 solutions 75 answers

I have only had to reinstall firefox one time after a restore on my windows 8 system. I got involved in your question by accident. I was looking at your question and checking links posted by ideato. I found one confusing and tried to clarify with ideato. My old computer runs windows xp. I hope cor-el or tdowner responds. I have no idea or suggestion on how to help from this point on. I have very limited experience helping others. I try to choose questions I reply to carefully.

Question owner

It's ok David, I appreciate much your effort.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Did you try to disable the VLC player plugin or possibly disabled this plugin in the VLC settings as a lot of the crash reported that you posted have a VLC DLL in the crashing thread?

Note that Firefox Safe Mode doesn't affect plugins.

Question owner

Hi cor-el, I try disabling VLC from Firefox but the problem persisted. I then continue to disable each of the others plugins till all of them where done and the results where the same.

I decided to complete uninstall VLC till this problem is solved (just in case); the VLC pluggin is no longer listed in the Add-ons.

I have no Extensions, no Services in Firefox.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Does Firefox still crash and do you have recent crash reports with a "bp-" prefix?

Question owner

Yes, still crashes. _________________________________________________________________________________

Even do firefox has crashed many times since reinstalled about:crashes shows:

Submitted Crash Reports No crash reports have been submitted.

Question owner

I update the video card drivers to the latest version release. _________________________________________________________________________________

Firefox collapses in Options only if I press on the General or Applications tabs.

cor-el
  • Top 10 Contributor
  • Moderator
10762 solutions 96861 answers

Try to create a new profile as a test to check if your current profile is causing the problems.

See "Creating a profile":

If the new profile works then you can transfer some files from an existing profile to the new profile, but be careful not to copy corrupted files.

David241 4 solutions 75 answers

Hello Cor-el, Did you notice that after his clean install he had 14 plugins? I thought with a true clean install he would have to reinstall his plugins. Just trying to lend a small assist. Do not reply to me, just to EmmanuelF.

My Firefox 22 has seven plugins.

Modified by David241

Question owner

Creating a new profile did not made it. I even disabled the plugins in the new profile but the problem persist.

Question owner

Bump.