X
Tap here to go to the mobile version of the site.

Support Forum

I open a new tab and nothing works until I click anywhere, get redirected to a different tab, close that one, then I can follow links on tab I wanted to open.

Posted

When I open a new tab, for instance if I search on a topic and there are several sites that seem promising, I will open them in new tabs. I can scroll over the links or text on the new tab and the cursor doesn't react.The new tab has fully loaded but the cursor will not recognize text or links. Before anything will work first I have to left-click anywhere on the page. I get redirected to a new tab, invariably a trusted offer or survey. When I close that other tab, then the first tab acts normal. I scroll over it and the cursor recognizes the text and the links.

When I open a new tab, for instance if I search on a topic and there are several sites that seem promising, I will open them in new tabs. I can scroll over the links or text on the new tab and the cursor doesn't react.The new tab has fully loaded but the cursor will not recognize text or links. Before anything will work first I have to left-click anywhere on the page. I get redirected to a new tab, invariably a trusted offer or survey. When I close that other tab, then the first tab acts normal. I scroll over it and the cursor recognizes the text and the links.

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.8 r800
  • Google Update
  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • SiteAdvisor
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • npAPI Ghost Plugin
  • npAPI Plugin
  • McAfee MSC FF plugin DLL
  • McAfee Virtual Technician plugin
  • McAfee MSS+ NPAPI Plugin
  • 5.1.20125.0
  • NPWLPG

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0

More Information

Tyler Downer
  • Top 25 Contributor
  • Administrator
  • Moderator
1283 solutions 8489 answers

Helpful Reply

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.
cor-el
  • Top 10 Contributor
  • Moderator
13046 solutions 119474 answers

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance).

  • Do NOT click the Reset button on the Safe Mode start window or otherwise make changes.

Do a malware check with some malware scanning programs on the Windows computer.
Please scan with all programs because each program detects different malware.

Make sure that you update each program to get the latest version of their databases before doing a scan.

You can also do a check for a rootkit infection with TDSSKiller.

See also:

Start Firefox in <u>[[Safe Mode|Safe Mode]]</u> to check if one of the extensions (Firefox/Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Firefox/Tools > Add-ons > Appearance). *Do NOT click the Reset button on the Safe Mode start window or otherwise make changes. *https://support.mozilla.org/kb/Safe+Mode *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes ---- Do a malware check with some malware scanning programs on the Windows computer.<br> Please scan with all programs because each program detects different malware. Make sure that you update each program to get the latest version of their databases before doing a scan. *Malwarebytes' Anti-Malware:<br>http://www.malwarebytes.org/mbam.php *SuperAntispyware:<br>http://www.superantispyware.com/ *Microsoft Safety Scanner:<br>http://www.microsoft.com/security/scanner/en-us/default.aspx *Windows Defender: Home Page:<br>http://www.microsoft.com/windows/products/winfamily/defender/default.mspx *Spybot Search & Destroy:<br>http://www.safer-networking.org/en/index.html *AdwCleaner:<br>http://www.bleepingcomputer.com/download/adwcleaner/<br>http://www.softpedia.com/get/Antivirus/Removal-Tools/AdwCleaner.shtml *Kasperky Free Security Scan:<br>http://www.kaspersky.com/security-scan You can also do a check for a rootkit infection with TDSSKiller. *Anti-rootkit utility TDSSKiller:<br>http://support.kaspersky.com/5350?el=88446 See also: *"Spyware on Windows": http://kb.mozillazine.org/Popups_not_blocked