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I tried your fixes but when I open a new tab, FF still doesn't show me previously visited websites, just gray boxes that cannot be clicked. Any other fix ideas?

Posted

When I click a new tab, I can't get any of the 9 boxes to show my previous browsing history. I have tried changing browsing, privacy and history settings and nothing has worked. The boxes still stay gray, not clickable. Any suggestions?

Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.7 r700
  • 5.1.20513.0
  • ActiveTouch General Plugin Container Version 105
  • Next Generation Java Plug-in 10.21.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Picasa plugin
  • The plugin allows you to have a better experience with Microsoft Lync
  • The plugin allows you to have a better experience with Microsoft SharePoint
  • GEPlugin
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Citrix Receiver Plugin (Win32)
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.4
  • Office Live Update v1.5
  • Yahoo Application State Plugin version 1.0.0.7
  • NPWLPG

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Webroot 2.0.0 ({8ac62a8b-8b3f-43ba-9b1a-90c299b9dfda})

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) Graphics Media Accelerator HD
  • adapterDescription2:
  • adapterDeviceID: 0x0046
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 6.2.9200.16571
  • driverDate: 2-10-2010
  • driverDate2:
  • driverVersion: 8.15.10.2082
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) Graphics Media Accelerator HD)
  • windowLayerManagerType: Direct3D 9

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.history_expire_days.mirror: 180
  • browser.places.importBookmarksHTML: False
  • browser.places.smartBookmarksVersion: 4
  • browser.search.param.yahoo-fr: chrf-ytbm
  • browser.search.param.yahoo-fr-cjkt: chrf-ytbm
  • browser.search.param.yahoo-type: ${8}
  • browser.startup.homepage: http://www.google.com
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 22.0
  • font.internaluseonly.changed: False
  • keyword.URL: http://www.bing.com/search?pc=Z170&form=ZGAADF&install_date=20111011&q=
  • network.cookie.cookieBehavior: 1
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1373575276
  • places.history.expiration.transient_current_max_pages: 102041
  • places.last_vacuum: 1316355151
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 0
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1371249982

Misc

  • User JS: Yes
  • Accessibility: Yes
Tyler Downer
  • Administrator
  • Moderator
1164 solutions 6635 answers

Helpful Reply

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Reset Firefox – easily fix most problems article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
  • Top 10 Contributor
  • Moderator
10747 solutions 96723 answers

You can check if you have an user.js file in the Firefox profile folder that sets the browser.sessionstore.resume_session_once pref to true.

Note that your System Details List shows that you have a user.js file in the profile folder to initialize some prefs on each start of Firefox.

The user.js file is only present if you or other software has created it, so normally it wouldn't be there. You may want to check its content with a plain text editor if you didn't create this file yourself.

The user.js file is read each time you start Firefox and initializes preferences to the value specified in this file, so involved preferences can only be changed temporarily for the current session.

Helpful Reply

That worked! Thanks a bunch!