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Restore default settings not working due to sweetpack.

Posted

Somehow, a toolbar called sweetpack was installed on firefox. i tried to remove the addon via windows uninstall, but it still shows up in the addon manager in firefox even after windows restart. the addon is blocked on firefox but there is no way to disable it. then i tried to restore default settings, but firefox put up the 'restoring old data' box that just chugged away in an endless loop.

Somehow, a toolbar called sweetpack was installed on firefox. i tried to remove the addon via windows uninstall, but it still shows up in the addon manager in firefox even after windows restart. the addon is blocked on firefox but there is no way to disable it. then i tried to restore default settings, but firefox put up the 'restoring old data' box that just chugged away in an endless loop.

Chosen solution

I have just looked at the image and note you have TopArcadeHits that is another troublesome one.Read the linked threads from my last post.


edit Additional info / links

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Additional System Details

Installed Plug-ins

  • Google Update
  • Shockwave Flash 11.7 r700
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • iTunes Detector Plug-in
  • 5.1.20125.0
  • NDS Player Plugin
  • Next Generation Java Plug-in 1.6.0_33 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • npsdcwc.dll
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Motive Plugin for Mozilla Browsers
  • Office Authorization plug-in for NPAPI browsers

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/WINNT/en-US/

Extensions

  • Add to Amazon Wish List Button 1.10 (amznUWL2@amazon.com)
  • AddThis 3.5.9 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Zotero 4.0.8 (zotero@chnm.gmu.edu)
  • Zotero Word for Windows Integration 3.1.13 (zoteroWinWordIntegration@zotero.org)
  • TopArcadeHits 1.0 ({0113D088-8ED1-468C-B225-585A9C53B5E3}) (Inactive)
  • Updater By SweetPacks 2.0.0.586 ({7D4F1959-3F72-49d5-8E59-F02F8AA6815D}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: ATI Mobility Radeon HD 4200 Series
  • adapterDescription2:
  • adapterDeviceID: 0x9712
  • adapterDeviceID2:
  • adapterDrivers: aticfx64 aticfx64 aticfx32 aticfx32 atiumd64 atidxx64 atiumdag atidxx32 atiumdva atiumd6a atitmm64
  • adapterDrivers2:
  • adapterRAM: 256
  • adapterRAM2:
  • adapterVendorID: 0x1002
  • adapterVendorID2:
  • clearTypeParameters: DISPLAY1 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ] DISPLAY4 [ Gamma: 2200 Pixel Structure: RGB ClearType Level: 100 Enhanced Contrast: 50 ]
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 9-10-2010
  • driverDate2:
  • driverVersion: 8.780.0.0
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (ATI Mobility Radeon HD 4200 Series)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.link.open_newwindow: 2
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: about:home
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • browser.tabs.warnOnClose: False
  • dom.max_chrome_script_run_time: 0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 22.0
  • font.internaluseonly.changed: True
  • general.useragent.extra.brc:
  • gfx.direct3d.last_used_feature_level_idx: 0
  • gfx.direct3d.prefer_10_1: True
  • keyword.URL: http://start.sweetpacks.com?src=6&barid={0E774722-E4F5-11E2-B756-60EB69D9D8DF}&crg=3.5000006.10045&st=23&q=
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1373204750
  • places.history.expiration.transient_current_max_pages: 100616
  • places.history.expiration.transient_optimal_database_size: 160984268
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.cpd.offlineApps: True
  • privacy.cpd.siteSettings: True
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.csp.enable: False
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1370731045

Misc

  • User JS: Yes
  • Accessibility: No
kobe 441 solutions 5048 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner ADWCleaner] * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

I have microsoft security essentials. Ran all the malware scans. Also scanned MS essentials. No problems found. Went to the ‘sweetpacks’ website and followed their instructions for uninstalling their software from windows, but as the attached screenshot shows, ‘sweetpacks’ was not eliminated from the add on menu in firefox. Now the issue is that whenever I open a new window, it takes me to the ‘sweetpacks’ homepage.

Ideas?

I have microsoft security essentials. Ran all the malware scans. Also scanned MS essentials. No problems found. Went to the ‘sweetpacks’ website and followed their instructions for uninstalling their software from windows, but as the attached screenshot shows, ‘sweetpacks’ was not eliminated from the add on menu in firefox. Now the issue is that whenever I open a new window, it takes me to the ‘sweetpacks’ homepage. Ideas?
John99 971 solutions 13138 answers

I believe their instructions have worked in the past, but you will need to look for hidden files

  • http://kb.mozillazine.org/Show_hidden_files_and_folders
  • an important question does this and / or other unwanted software show up in your Firefox extensions listings ?
    • use about:addons key it in to your address bar as a quick shortcut
    • please list the items you see that you either do not want or do not recognise ?

You will then need to use an addon to reset your search preferences after you have removed all the adware. One problem is that you could well have more than one lot of adware on your computer.
I guess malware scanners tend not to detect this sort of stuff as malware because some people may actually intentionally install it !

For further information also see threads: (There are others also)

You will note that Firefox has now blocked sweetpacks but that does not help users who already have it, or continue to download and install other similar software. Please take care downloading software. Be vigilant: watch for unwanted extras; and try to get reviews of the downloads and download site before you consider using them.

Some of this sort of software may have installed globally and affected other browsers by the way, so you may need to review them at the same time.


General advice and links

I believe their instructions have worked in the past, but you will need to look for hidden files * http://kb.mozillazine.org/Show_hidden_files_and_folders * an important question does this and / or other unwanted software show up in your Firefox extensions listings ? ** use ''about:addons'' key it in to your address bar as a quick shortcut **please list the items you see that you either do not want or do not recognise ? You will then need to use an addon to reset your search preferences '''after''' you have removed all the adware. One problem is that you could well have more than one lot of adware on your computer. <br /> I guess malware scanners tend not to detect this sort of stuff as malware because some people may actually intentionally install it ! For further information also see threads: (There are others [/search?esab=a&q=sweetpacks also]) *''I downloaded Firefox and it installed sweetpacks on my desktop. How do I get rid of it?'' [/questions/963013] * [/questions/960863] You will note that Firefox has now blocked sweetpacks but that does not help users who already have it, or continue to download and install other similar software. Please take care downloading software. Be vigilant: watch for unwanted ''extras''; and try to get reviews of the downloads and download site before you consider using them. Some of this sort of software may have installed globally and affected other browsers by the way, so you may need to review them at the same time. ------- General advice and links *[[Remove a toolbar that has taken over your Firefox search or home page]] <br />(Note however one standard and registry installs & plugins will not be removed by a Firefox Reset) ** https://addons.mozilla.org/en-US/firefox/addon/searchreset/ *[[Troubleshoot Firefox issues caused by malware]]
ideato 893 solutions 6250 answers

Hello, see also if you have something related to sweetpack (like SweetIM) to Control Panel > Uninstall a Program (uninstall it of course if you have it).


thank you

Hello, see also if you have something related to sweetpack (like SweetIM) to Control Panel > Uninstall a Program (uninstall it of course if you have it). thank you
kobe 441 solutions 5048 answers

use adwcleaner as said before, it should remove all registry entries etc,

use adwcleaner as said before, it should remove all registry entries etc, * http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner
John99 971 solutions 13138 answers

Chosen Solution

I have just looked at the image and note you have TopArcadeHits that is another troublesome one.Read the linked threads from my last post.


edit Additional info / links

I have just looked at the image and note you have ''TopArcadeHits'' that is another troublesome one.Read the linked threads from my last post. ---- '''edit''' Additional info / links *''"my last post"'' [/964290#answer-454218] including further linked articles ** a long and informative thread [/questions/960863] *''"Waka_Flocka_Flame"'''s post about anti malware software [/questions/964290#answer-453976] **including link for [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner ADWCleaner] **an alternative link http://www.bleepingcomputer.com/download/adwcleaner/

Modified by John99

Question owner

Thanks to all who responded! Found the Updater sweetpacks and TopHitsArcade and removed them with uninstall. Then ran Adwcleaner and now works great. Good advice and I really appreciate it!

Thanks to all who responded! Found the Updater sweetpacks and TopHitsArcade and removed them with uninstall. Then ran Adwcleaner and now works great. Good advice and I really appreciate it!
John99 971 solutions 13138 answers

Helpful Reply

Glad it worked thanks for posting back.

Glad it worked thanks for posting back.