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How do I switch off a failed update message

Posted

For a while, Firefox has been unable to update in the background and has given (accurate) failed update messages every time updates have come in. I have resolved this by downloading the full install file and doing a manual update.

This time, I also got an (apparently inaccurate) update failed message, after a manual update, then again after a reboot, then again after an uninstall and reinstall, even though the troubleshooting information page shows I am running v22.0 (see details below).

This looks like an obscure registry problem, but if the message is correct, how do I fix it; if not, how do I switch it off?

The browser is Firefox v22 (updated from v21) and I'm running Windows 7 Professional.

For a while, Firefox has been unable to update in the background and has given (accurate) failed update messages every time updates have come in. I have resolved this by downloading the full install file and doing a manual update. This time, I also got an (apparently inaccurate) update failed message, after a manual update, then again after a reboot, then again after an uninstall and reinstall, even though the troubleshooting information page shows I am running v22.0 (see details below). This looks like an obscure registry problem, but if the message is correct, how do I fix it; if not, how do I switch it off? The browser is Firefox v22 (updated from v21) and I'm running Windows 7 Professional.

Chosen solution

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Google Update
  • LogMeIn, Inc. Remote Access Components
  • Shockwave Flash 11.7 r700
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
  • A plugin to detect whether the Adobe Extension Manager is installed on this machine.
  • iTunes Detector Plug-in
  • A plugin to detect whether the Adobe Application Manager is installed on this machine.
  • GEPlugin
  • 5.1.20125.0
  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Facebook Video Calling Plugin
  • NPWLPG
  • The plug-in allows you to open and edit files using Microsoft Office applications
  • Office Authorization plug-in for NPAPI browsers
  • npdivxplayerplugin
  • DivX Web Player version 2.0.0.254

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Windows NT 6.1; rv:22.0) Gecko/20100101 Firefox/22.0 ZemanaAID/FFFF009F
  • Support URL: http://support.mozilla.org/1/firefox/22.0/WINNT/en-GB/

Extensions

  • Adblock Plus 2.2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • AddThis 3.5.9 ({3e0e7d2a-070f-4a47-b019-91fe5385ba79})
  • British English Dictionary 1.19.1 (en-GB@dictionaries.addons.mozilla.org)
  • Disconnect 2.0.0 (2.0@disconnect.me)
  • EPUBReader 1.4.2.1 ({5384767E-00D9-40E9-B72F-9CC39D655D6F})
  • Forecastfox 2.2.2 ({0538E3E3-7E9B-4d49-8831-A227C80A7AD3})
  • LogMeIn, Inc. Remote Access Plugin 1.0.0.1024 (LogMeInClient@logmein.com)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Intel(R) Q45/Q43 Express Chipset
  • adapterDescription2:
  • adapterDeviceID: 0x2e12
  • adapterDeviceID2:
  • adapterDrivers: igdumd64 igd10umd64 igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: True
  • directWriteEnabled: True
  • directWriteVersion: 6.2.9200.16492
  • driverDate: 10-4-2012
  • driverDate2:
  • driverVersion: 8.15.10.2869
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'direct2d', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'direct2d'}
  • isGPU2Active: False
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: Google Inc. -- ANGLE (Intel(R) Q45/Q43 Express Chipset)
  • windowLayerManagerType: Direct3D 10

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 1048576
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size_cached_value: 768000
  • browser.history_expire_days.mirror: 180
  • browser.history_expire_days_min: 7
  • browser.places.importBookmarksHTML: False
  • browser.places.importDefaults: False
  • browser.places.leftPaneFolderId: -1
  • browser.places.migratePostDataAnnotations: False
  • browser.places.smartBookmarksVersion: 4
  • browser.places.updateRecentTagsUri: False
  • browser.privatebrowsing.dont_prompt_on_enter: True
  • browser.search.suggest.enabled: False
  • browser.search.useDBForOrder: True
  • browser.startup.homepage: www.ecumenist.org
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • browser.tabs.onTop: False
  • browser.tabs.warnOnClose: False
  • dom.disable_open_during_load: True
  • dom.disable_window_move_resize: True
  • dom.event.contextmenu.enabled: False
  • dom.max_chrome_script_run_time: 0
  • dom.max_script_run_time: 1800
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 22.0
  • font.internaluseonly.changed: True
  • general.useragent.extra.microsoftdotnet: (.NET CLR 3.5.30729)
  • general.useragent.override: Mozilla/5.0 (Windows NT 6.1; rv:22.0) Gecko/20100101 Firefox/22.0 ZemanaAID/FFFF009F
  • gfx.direct3d.checkDX10: False
  • gfx.direct3d.last_used_feature_level_idx: 1
  • network.cookie.lifetimePolicy: 2
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1372816828
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • places.last_vacuum: 1298308753
  • plugin.disable_full_page_plugin_for_types:
  • plugin.importedState: True
  • privacy.clearOnShutdown.formdata: False
  • privacy.clearOnShutdown.history: False
  • privacy.cpd.cookies: False
  • privacy.donottrackheader.enabled: True
  • privacy.item.formdata: False
  • privacy.item.history: False
  • privacy.popups.showBrowserMessage: False
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.promptOnSanitize: False
  • privacy.sanitize.sanitizeOnShutdown: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1371323805

Misc

  • User JS: Yes
  • Accessibility: No
Andrew
  • Moderator
322 solutions 4071 answers

Chosen Solution

Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. Please report back to see if this helped you!