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Latest update (7/2/13) disabled internet for Firefox AND Google Chrome. System Restore fixed it. Don't want to update again.

Posted

I restored to the day before; the only affected program was Firefox. The "advice" that if other browsers were affected it wasn't Firefox's fault seems incorrect. It WASN'T unrelated to Firefox or it wouldn't have happened when I updated Firefox or been fixed by Restoring to unupdated Firefox. While having the problem, Windows (7) Network and Sharing Center troubleshooter reported no problems and pictogram showed unbroken network connection

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape 11.0.03
  • Google Update
  • GEPlugin
  • 5.1.20125.0
  • iTunes Detector Plug-in
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
  • Shockwave Flash 11.2 r202
  • NPWLPG
  • The Hulu Desktop Plugin allows Hulu.com to integrate with the Hulu Desktop application.

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:21.0) Gecko/20100101 Firefox/21.0

More Information

philipp
  • Top 10 Contributor
  • Moderator
2043 solutions 8891 answers

hello, normally such issues are caused by a firewall/security software which doesn't recognize & therefore blocks new browser versions: Fix problems connecting to websites after updating Firefox

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

Sorry you are having problems.

The title and body of the question seem slightly contradictory.

Title
Latest update (7/2/13) disabled internet for Firefox AND Google Chrome. ...
Question
I restored to the day before; the only affected program was Firefox. ....

Not sure what the problem was but it is unlikely to be a Firefox Update breaking itself and Google Chrome. Possibly it is more likely something else that updated caused the problem, either an OS patch or probbably more likely some security related software.

Question owner

Thanks for the response. Sorry I wasn't clear: The only thing that System Restore reported having been affected by the restore was the update of Firefox. But while the update was in place, neither Firefox nor Chrome could access the internet.

Since nobody else is reporting this problem, I guess I'll update it next time I get prompted to.. . but not before. I'm not in a hurry to go thru that problem again.

John99
  • Top 25 Contributor
  • Moderator
622 solutions 8019 answers

Firefox should try to update itself again automatically as the current version is now Firefox 22. With any luck this has already happened without you noticing.

Depending on your security software, and the settings, you could find that the update could get blocked or even reversed. Or the new version may not be recognised as authorised and may have internet access blocked.

If you have the problem again please list all security related software that you are using and give full details of any error messages.