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Firefox 23 on OS X hangs when loading google login page

Posted

Using Firefox 23 or higher (Beta, Aurora and Nightly) on OS X 10.6.8, when I try open the Google login page, Firefox hangs and use almost 100% of the cpu.

I tried:

  • safe mode
  • the reset the reset Firefox button in "about:support"
  • a new Firefox profile
  • deleting ~/Library/Application Support/Firefox/ and completely re-installing Firefox.

I also read that page: https://support.mozilla.org/en-US/products/firefox/fix-problems and I tried all the relevant suggestions.

The only way I was able to access the login page was to revert to Firefox 22.

The same problem also happens with the mdn search result page ( https://developer.mozilla.org/en-US/search?q=test ), but I haven't found any other problematic pages yet.

Using Firefox 23 or higher (Beta, Aurora and Nightly) on OS X 10.6.8, when I try open the Google login page, Firefox hangs and use almost 100% of the cpu. I tried: * safe mode * the reset the reset Firefox button in "about:support" * a new Firefox profile * deleting ~/Library/Application Support/Firefox/ and completely re-installing Firefox. I also read that page: https://support.mozilla.org/en-US/products/firefox/fix-problems and I tried all the relevant suggestions. The only way I was able to access the login page was to revert to Firefox 22. The same problem also happens with the mdn search result page ( https://developer.mozilla.org/en-US/search?q=test ), but I haven't found any other problematic pages yet.

Modified by phmongeau

Chosen solution

My problem was solved by this bug report: https://bugzil.la/903475

Read this answer in context 0

Additional System Details

Installed Plug-ins

  • Shockwave Flash 11.7 r700
  • Version 4.1.3.13728
  • Google Talk Plugin Video Accelerator version:0.1.44.29
  • Displays Java applet content, or a placeholder if Java is not installed.
  • The QuickTime Plugin allows you to view a wide variety of multimedia content in web pages. For more information, visit the QuickTime Web site.
  • Unity Web Player version 4.0.1f2. (c) 2012 Unity Technologies ApS. All rights reserved.
  • The QuakeLive Plugin is required for QuakeLive
  • Browser plugin that interfaces with Fotopedia Client
  • Picasa plugin.
  • iPhoto6
  • FreeWRL VRML Browser plugin

Application

  • Firefox 24.0a2
  • User Agent: Mozilla/5.0 (Macintosh; Intel Mac OS X 10.6; rv:24.0) Gecko/20130701 Firefox/24.0
  • Support URL: https://support.mozilla.org/1/firefox/24.0a2/Darwin/en-US/

Extensions

  • Adblock Plus 2.2.4 ({d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d})
  • bl.ocks.org 1.3.1 (extension@bl.ocks.org)
  • Firebug 1.11.4 (firebug@software.joehewitt.com)
  • Flashblock 1.5.17 ({3d7eb24f-2740-49df-8937-200b1cc08f8a})
  • Keychain Services Integration 1.1.5 (macos-keychain@fitzell.ca)
  • Markdown Here 2.8.1 (markdown-here@adam.pritchard)
  • PDF Viewer 0.8.1 (uriloader@pdf.js)
  • Pentadactyl 1.1pre-hg6928-default (pentadactyl@dactyl.googlecode.com)
  • Reddit Enhancement Suite 4.2.0.2 (jid1-xUfzOsOFlzSOXg@jetpack)
  • Scriptish 0.1.11 (scriptish@erikvold.com)
  • Test Pilot 1.2.2 (testpilot@labs.mozilla.com)
  • Transparent standalone images initial.rev24.1 (jid0-ezUl0hF1SPM9hLO5BMBkNoblB8s@jetpack)
  • Tree Style Tab 0.14.2013052901 (treestyletab@piro.sakura.ne.jp)
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • NoScript 2.6.6.6 ({73a6fe31-595d-460b-a920-fcc0f8843232}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDeviceID: 0x9583
  • adapterDrivers:
  • adapterRAM:
  • adapterVendorID: 0x1002
  • driverDate:
  • driverVersion:
  • info: {u'AzureCanvasBackend': u'quartz', u'AzureFallbackCanvasBackend': u'none', u'AzureContentBackend': u'none'}
  • numAcceleratedWindows: 1
  • numTotalWindows: 1
  • webglRenderer: ATI Technologies Inc. -- ATI Radeon HD 2600 PRO OpenGL Engine
  • windowLayerManagerRemote: False
  • windowLayerManagerType: OpenGL

Modified Preferences

  • accessibility.typeaheadfind.autostart: False
  • accessibility.typeaheadfind.enablesound: False
  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.link.open_newwindow.restriction: 0
  • browser.places.smartBookmarksVersion: 4
  • browser.search.useDBForOrder: True
  • browser.sessionstore.upgradeBackup.latestBuildID: 20130701031115
  • browser.startup.homepage: Custom Value
  • browser.startup.homepage_override.buildID: 20130701004019
  • browser.startup.homepage_override.mstone: 24.0a2
  • browser.tabs.autoHide: False
  • browser.tabs.insertRelatedAfterCurrent: False
  • browser.tabs.insertRelatedAfterCurrent.backup: True
  • browser.tabs.loadFolderAndReplace: False
  • browser.tabs.onTop: False
  • browser.zoom.full: False
  • dom.mozApps.maxLocalId: 1001
  • dom.mozApps.used: True
  • dom.popup_allowed_events: change click dblclick mouseup reset submit keypress
  • dom.w3c_touch_events.expose: False
  • extensions.checkCompatibility: False
  • extensions.checkCompatibility.10.0: False
  • extensions.checkCompatibility.10.0a: False
  • extensions.checkCompatibility.11.0: False
  • extensions.checkCompatibility.11.0a: False
  • extensions.checkCompatibility.12.0: False
  • extensions.checkCompatibility.12.0a: False
  • extensions.checkCompatibility.13.0: False
  • extensions.checkCompatibility.13.0a: False
  • extensions.checkCompatibility.14.0: False
  • extensions.checkCompatibility.14.0a: False
  • extensions.checkCompatibility.15.0: False
  • extensions.checkCompatibility.15.0a: False
  • extensions.checkCompatibility.3.6: False
  • extensions.checkCompatibility.3.6b: False
  • extensions.checkCompatibility.3.6p: False
  • extensions.checkCompatibility.3.6pre: False
  • extensions.checkCompatibility.3.7a: False
  • extensions.checkCompatibility.4.0: False
  • extensions.checkCompatibility.4.0b: False
  • extensions.checkCompatibility.4.0p: False
  • extensions.checkCompatibility.4.0pre: False
  • extensions.checkCompatibility.4.2: False
  • extensions.checkCompatibility.4.2a: False
  • extensions.checkCompatibility.4.2a1: False
  • extensions.checkCompatibility.4.2a1pre: False
  • extensions.checkCompatibility.4.2b: False
  • extensions.checkCompatibility.5.0: False
  • extensions.checkCompatibility.5.0a: False
  • extensions.checkCompatibility.5.0b: False
  • extensions.checkCompatibility.6.0: False
  • extensions.checkCompatibility.6.0a: False
  • extensions.checkCompatibility.6.0b: False
  • extensions.checkCompatibility.7.0: False
  • extensions.checkCompatibility.7.0a: False
  • extensions.checkCompatibility.7.0b: False
  • extensions.checkCompatibility.8.0: False
  • extensions.checkCompatibility.8.0a: False
  • extensions.checkCompatibility.9.0: False
  • extensions.checkCompatibility.9.0a: False
  • extensions.checkCompatibility.nightly: False
  • extensions.lastAppVersion: 24.0a2
  • font.internaluseonly.changed: False
  • font.name.monospace.x-western: Menlo
  • font.name.serif.x-western: Georgia
  • gfx.blacklist.direct2d: 3
  • gfx.blacklist.layers.direct3d9: 3
  • gfx.blacklist.webgl.msaa: 4
  • keyword.URL: https://duckduckgo.com/?q=
  • media.autoplay.enabled: False
  • network.cookie.cookieBehavior: 0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1372809678
  • places.history.expiration.transient_current_max_pages: 104858
  • places.history.expiration.transient_optimal_database_size: 167772160
  • plugin.importedState: True
  • plugin.state.silverlight: 0
  • privacy.cpd.downloads: False
  • privacy.cpd.history: False
  • privacy.cpd.sessions: False
  • privacy.donottrackheader.enabled: True
  • privacy.sanitize.migrateFx3Prefs: True
  • privacy.sanitize.timeSpan: 4
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 0
  • storage.vacuum.last.places.sqlite: 1370152672

Misc

  • User JS: No
  • Accessibility: No
kobe 441 solutions 5048 answers

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

Hello, Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches. You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps: *Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options. *In the Firefox options window click the ''Advanced'' tab, then select "General". *In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox. *Now, restart Firefox and see if the problems persist. Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] Did this fix your problems? Please report back to us! Thank you.

Question owner

I had a bit of hope for a moment, but sadly, disabling hardware acceleration didn't fix anything.

As for the other two links, these are things I already tried, without success.

Thanks for the reply anyway.

I had a bit of hope for a moment, but sadly, disabling hardware acceleration didn't fix anything. As for the other two links, these are things I already tried, without success. Thanks for the reply anyway.
kobe 441 solutions 5048 answers

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: ''This will temporarily log you out of all sites you're logged in to.'' To clear cache and cookies do the following: #Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history. #Under "Time range to clear", select "Everything". #Now, click the arrow next to Details to toggle the Details list active. #From the details list, check ''Cache'' and ''Cookies'' and uncheck everything else. #Now click the ''Clear now'' button. Further information can be found in the [[Clear your cache, history and other personal information in Firefox]] article. Did this fix your problems? Please report back to us! Thank you.

Question owner

I already did that.

As I said in the original post, I event tried using a new profile (no cache, no history, nothing).

I already did that. As I said in the original post, I event tried using a new profile (no cache, no history, nothing).
kobe 441 solutions 5048 answers

Well are you sure its not a Addon such as Adblock Plus, usually these cause these types of problems.

Well are you sure its not a Addon such as Adblock Plus, usually these cause these types of problems.

Question owner

Yep, when I created a new profile, It didn't include any addons and the bug was still occuring.

Yep, when I created a new profile, It didn't include any addons and the bug was still occuring.
kobe 441 solutions 5048 answers

Tried disabling any Plugins?

Tried disabling any Plugins?
Amit Kumar Thakur
  • Locale Leader
70 solutions 859 answers

phmongeau, are you sure you have tried reset feature. I can see there are a lot of extensions installed on your computer.

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

phmongeau, are you sure you have tried reset feature. I can see there are a lot of extensions installed on your computer. The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.

Question owner

Yes, I am sure. But after seeing that it didn't fix anything, I recovered my old profile to get back my old profile. That's why you see all the addons I'm using.

Yes, I am sure. But after seeing that it didn't fix anything, I recovered my old profile to get back my old profile. That's why you see all the addons I'm using.
kobe 441 solutions 5048 answers

When you make a new profile do not install extensions on it, you created the profile for troubleshooting, not for regular use. With a new profile and no addons (also disable all plugins not named adobe flash) see if the issue persists.

When you make a new profile '''do not install extensions on it''', you created the profile for troubleshooting, not for regular use. With a new profile and no addons (also disable all plugins not named adobe flash) see if the issue persists.

Question owner

I didn't install any extensions on my test profile. I also tried disabling all the plugins.

I'm a programmer, I think I know how troubleshooting works.

Thanks for trying to help me, but please note that I have already read the troubleshooting pages and tried what was suggested.

I didn't install any extensions on my test profile. I also tried disabling all the plugins. I'm a programmer, I think I know how troubleshooting works. Thanks for trying to help me, but please note that I have already read the troubleshooting pages and tried what was suggested.
Amit Kumar Thakur
  • Locale Leader
70 solutions 859 answers

phmongeau, have you tried a clean reinstall?


Certain Firefox problems can be solved by performing a Clean reinstall. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps:

Note: You might want to print these steps or view them in another browser.

  1. Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer.
  2. After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu).
  3. Delete the Firefox installation folder, which is located in one of these locations, by default:
    • Windows:
      • C:\Program Files\Mozilla Firefox
      • C:\Program Files (x86)\Mozilla Firefox
    • Mac: Delete Firefox from the Applications folder.
    • Linux: If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see Install Firefox on Linux. If you downloaded and installed the binary package from the Firefox download page, simply remove the folder firefox in your home directory.
  4. Now, go ahead and reinstall Firefox:
    1. Double-click the downloaded installation file and go through the steps of the installation wizard.
    2. Once the wizard is finished, choose to directly open Firefox after clicking the Finish button.

Please report back to see if this helped you!

phmongeau, have you tried a clean reinstall? Certain Firefox problems can be solved by performing a ''Clean reinstall''. This means you remove Firefox program files and then reinstall Firefox. Please follow these steps: '''Note:''' You might want to print these steps or view them in another browser. #Download the latest Desktop version of Firefox from http://www.mozilla.org and save the setup file to your computer. #After the download finishes, close all Firefox windows (click Exit from the Firefox or File menu). #Delete the Firefox installation folder, which is located in one of these locations, by default: #*'''Windows:''' #**C:\Program Files\Mozilla Firefox #**C:\Program Files (x86)\Mozilla Firefox #*'''Mac:''' Delete Firefox from the Applications folder. #*'''Linux:''' If you installed Firefox with the distro-based package manager, you should use the same way to uninstall it - see [[Installing Firefox on Linux]]. If you downloaded and installed the binary package from the [http://www.mozilla.org/firefox#desktop Firefox download page], simply remove the folder ''firefox'' in your home directory. #Now, go ahead and reinstall Firefox: ##Double-click the downloaded installation file and go through the steps of the installation wizard. ##Once the wizard is finished, choose to directly open Firefox after clicking the Finish button. Please report back to see if this helped you!
kobe 441 solutions 5048 answers

Helpful Reply

Also does the Application just hang or crash?

Also does the Application just hang or crash?
kobe 441 solutions 5048 answers

Also recent versions of firefox on Mac are known to be buggy and devs are trying to fix that, on my machine(Linux) the google login page loads fine with 4% memory usage running Nightly 25 a1. You can write a bug about this at bugzilla.mozilla.org

Also recent versions of firefox on Mac are known to be buggy and devs are trying to fix that, on my machine(Linux) the google login page loads fine with 4% memory usage running Nightly 25 a1. You can write a bug about this at bugzilla.mozilla.org

Question owner

It freezes and uses almost 100% of the cpu, but it doesn't crash.

It freezes and uses almost 100% of the cpu, but it doesn't crash.
kobe 441 solutions 5048 answers

Yea write a bug about that with as much info as you can give, the devs can help you there.

Yea write a bug about that with as much info as you can give, the devs can help you there.
Amit Kumar Thakur
  • Locale Leader
70 solutions 859 answers
check also: [[Firefox uses too many CPU resources - How to fix|Firefox uses too many CPU resources - How to fix]]
saneman 1 solutions 55 answers

This will not be for everyone but, I was having this hang on startup, and after updating my Lastpass Add-on to the latest version (2.0.26) it now loads in the normal fashion. Instead of a 30 second load time it takes about three seconds.

This will not be for everyone but, I was having this hang on startup, and after updating my Lastpass Add-on to the latest version (2.0.26) it now loads in the normal fashion. Instead of a 30 second load time it takes about three seconds.

Modified by saneman

StevenCee 0 solutions 135 answers

If I delete FF from the App file (Mac), should all the related files be deleted too? If so, should one save their bookmarks first?

If I delete FF from the App file (Mac), should all the related files be deleted too? If so, should one save their bookmarks first?
Brian67 0 solutions 1 answers

Installing Lastpass version 2.5 solved the problem for me. Downloaded version from the Lastpass website. Add on 2.20 was causing Firefox to take about 5 mins for beachball to stop.

Installing Lastpass version 2.5 solved the problem for me. Downloaded version from the Lastpass website. Add on 2.20 was causing Firefox to take about 5 mins for beachball to stop.