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Firefox only starts in safemode, I have uninstalled and reinstalled several times

Posted

Using PC with XP. Firefox had been working fine on this PC for a few years, Have had to fix a few times always before if needed by uninstalling completely if need be and starting all new,

Not this time, Have version 22.0 installed, no add on's since I reinstalled so should be clean install no ext or plug ins added yet, but it still does not run in normal mode, only in safe mode.

Using PC with XP. Firefox had been working fine on this PC for a few years, Have had to fix a few times always before if needed by uninstalling completely if need be and starting all new, Not this time, Have version 22.0 installed, no add on's since I reinstalled so should be clean install no ext or plug ins added yet, but it still does not run in normal mode, only in safe mode.

Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • Google Update
  • RealNetworks(tm) RealPlayer Chrome Background Extension Plug-In
  • RealPlayer(tm) HTML5VideoShim Plug-In
  • 5.1.10411.0
  • Next Generation Java Plug-in 1.6.0_31 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • GEPlugin
  • Yahoo Application State Plugin version 1.0.0.7
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers
  • DRM Netscape Network Object
  • Npdsplay dll
  • DRM Store Netscape Plugin

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Windows NT 5.1; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/WINNT/en-US/

Extensions

  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Java Quick Starter 1.0 (jqs@sun.com) (Inactive)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)
  • Total Defense Anti-Phishing Toolbar 2.0.0.556 (caaphishtoolbar@ca.com) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription:
  • adapterDescription2:
  • adapterDeviceID: 0x0000
  • adapterDeviceID2:
  • adapterDrivers: vga framebuf vga256 vga64k
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x0000
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'blockedGfxCard']
  • directWriteEnabled: False
  • directWriteVersion: 0.0.0.0
  • driverDate:
  • driverDate2:
  • driverVersion:
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'blockedGfxCard']
  • numTotalWindows: 1
  • webglRendererMessage: [u'blockedGfxCard']
  • windowLayerManagerType: Basic

Modified Preferences

  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • extensions.lastAppVersion: 22.0
  • network.cookie.prefsMigrated: True
  • places.history.expiration.transient_current_max_pages: 51968
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True

Misc

  • User JS: No
  • Accessibility: No
kobe 441 solutions 5048 answers

Hello,

The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: This will cause you to lose any Extensions, Open websites, and some Preferences.

To Reset Firefox do the following:

  1. Go to Firefox > Help > Troubleshooting Information.
  2. Click the "Reset Firefox" button.
  3. Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish.
  4. Firefox will open with all factory defaults applied.

Further information can be found in the Refresh Firefox - reset add-ons and settings article.

Did this fix your problems? Please report back to us!

Thank you.

Hello, The Reset Firefox feature can fix many issues by restoring Firefox to its factory default state while saving your essential information. Note: ''This will cause you to lose any Extensions, Open websites, and some Preferences.'' To Reset Firefox do the following: #Go to Firefox > Help > Troubleshooting Information. #Click the "Reset Firefox" button. #Firefox will close and reset. After Firefox is done, it will show a window with the information that is imported. Click Finish. #Firefox will open with all factory defaults applied. Further information can be found in the [[Reset Firefox – easily fix most problems]] article. Did this fix your problems? Please report back to us! Thank you.

Question owner

Have tried that already several time. didn't help or fix it :(

Have tried that already several time. didn't help or fix it :(
kobe 441 solutions 5048 answers

Hello,

Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches.

You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.).

Then perform these steps:

  • Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options.
  • In the Firefox options window click the Advanced tab, then select "General".
  • In the settings list, you should find the Use hardware acceleration when available checkbox. Uncheck this checkbox.
  • Now, restart Firefox and see if the problems persist.

Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles:

Did this fix your problems? Please report back to us!

Thank you.

Hello, Try disabling graphics hardware acceleration. Since this feature was added to Firefox, it has gradually improved, but there still are a few glitches. You might need to restart Firefox in order for this to take effect, so save all work first (e.g., mail you are composing, online documents you're editing, etc.). Then perform these steps: *Click the orange Firefox button at the top left, then select the "Options" button, or, if there is no Firefox button at the top, go to Tools > Options. *In the Firefox options window click the ''Advanced'' tab, then select "General". *In the settings list, you should find the ''Use hardware acceleration when available'' checkbox. Uncheck this checkbox. *Now, restart Firefox and see if the problems persist. Additionally, please check for updates for your graphics driver by following the steps mentioned in the following Knowledge base articles: * [[Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems]] * [[Upgrade your graphics drivers to use hardware acceleration and WebGL]] Did this fix your problems? Please report back to us! Thank you.
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157899 answers

Try to disable hardware acceleration in Firefox.

Try to disable hardware acceleration in Firefox. *Tools > Options > Advanced > General > Browsing: "Use hardware acceleration when available" *https://support.mozilla.org/kb/Troubleshooting+extensions+and+themes

Question owner

Did that already too :)

Did that already too :)
kobe 441 solutions 5048 answers
Make a new profile? * http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows * [[Use the Profile Manager to create and remove Firefox profiles]]
cor-el
  • Top 10 Contributor
  • Moderator
17470 solutions 157899 answers

Does Firefox crash?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix:

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the IDs of the submitted crash reports on the about:crashes page.

  • You can open the about:crashes page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information".

See:

Does Firefox crash? If you have submitted crash reports then please post the IDs of one or more recent crash reports that have a "bp-" prefix: *bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx You can find the IDs of the submitted crash reports on the <i>about:crashes</i> page. *You can open the <b>about:crashes</b> page via the location bar, like you open a website, or open the crash reports page via "Help > Troubleshooting Information". See: *http://kb.mozillazine.org/Mozilla_Crash_Reporter *https://support.mozilla.org/kb/Mozilla+Crash+Reporter

Question owner

No it does not in safe mode, in normal mode it wont tun at all when I click the icon..also I am no having similar problem with Google Chrome is only working in safemode as well but at least it loads in normal mode but then won't load any web page at all..IE works ok in normal mode.

I did complete uninstall of Firefox several times, doesn't that remove all add ons, profiles used so I automatically am setup for a new profile when I re-install all new download doesn't it?

I turned off hardware acceleration one of the 1st things I did when I used the troubleshooting info

No it does not in safe mode, in normal mode it wont tun at all when I click the icon..also I am no having similar problem with Google Chrome is only working in safemode as well but at least it loads in normal mode but then won't load any web page at all..IE works ok in normal mode. I did complete uninstall of Firefox several times, doesn't that remove all add ons, profiles used so I automatically am setup for a new profile when I re-install all new download doesn't it? I turned off hardware acceleration one of the 1st things I did when I used the troubleshooting info
kobe 441 solutions 5048 answers

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.

You can try these free programs to scan for malware, which work with your existing antivirus software:

Microsoft Security Essentials is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.


Further information can be found in the Troubleshoot Firefox issues caused by malware article.

Did this fix your problems? Please report back to us!

Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of. You can try these free programs to scan for malware, which work with your existing antivirus software: * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner] * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware] * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility] * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro] * [http://www.eset.com/us/online-scanner/ ESET Online Scanner] [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article. Did this fix your problems? Please report back to us!

Question owner

I have ran scans for that with Malware and Spy-bot all rans regular scan with my virus software already!

I have ran scans for that with Malware and Spy-bot all rans regular scan with my virus software already!
kobe 441 solutions 5048 answers

Try FIrefox portable and see if it works. http://portableapps.com/apps/internet/firefox_portable

Try FIrefox portable and see if it works. http://portableapps.com/apps/internet/firefox_portable

Question owner

Want to make sure I am removing and re-installing Firefox clean so it is like 1st time install on this PC start to finish,

So what are the steps to make sure I am doing that..thought I was?

Want to make sure I am removing and re-installing Firefox clean so it is like 1st time install on this PC start to finish, So what are the steps to make sure I am doing that..thought I was?
kobe 441 solutions 5048 answers

Firefox Portable doesnt install. You just unzip it and run firefox.exe in the folder included in the download.

Firefox Portable doesnt install. You just unzip it and run firefox.exe in the folder included in the download.

Question owner

that didn't work either...

that didn't work either...
kobe 441 solutions 5048 answers

How didn't it work? Did it do the same behavior?

How didn't it work? Did it do the same behavior?

Question owner

Yes did not open/load at all

Yes did not open/load at all
kobe 441 solutions 5048 answers

Disable (temporarily) you anti virus and try to load FIrefox, does it load now?

Disable (temporarily) you anti virus and try to load FIrefox, does it load now?

Question owner

That didn't help either.. did you see I said having similar issue with Google Chrome....maybe not a FF problem you think?

That didn't help either.. did you see I said having similar issue with Google Chrome....maybe not a FF problem you think?
kobe 441 solutions 5048 answers
Have you tried windows '''safe mode with networking''' * http://windows.microsoft.com/en-US/windows-vista/Start-your-computer-in-safe-mode * http://windows.microsoft.com/en-us/windows-vista/advanced-startup-options-including-safe-mode * http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

Question owner

Thought I said that it only works in safe mode??

Thought I said that it only works in safe mode??