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Outlook is chosen website - nothing else shows, no Firefox symbol, menu, anything. How can I get these back?

Posted

When I open Firefox my chosen (outlook) page appears, with only one new tab button - absolutely nothing else. When I try new tab, there is a symbol of lots of squares on the right hand side of screen, which when clicked on brings back front page of most recently used websites - but no search bar or anything else.

Additional System Details

Installed Plug-ins

  • RealPlayer(tm) LiveConnect-Enabled Plug-In
  • RealPlayer Download Plugin
  • Shockwave Flash 11.7 r700
  • Google Update
  • Adobe PDF Plug-In For Firefox and Netscape 10.1.7
  • RealNetworks(tm) RealDownloader Chrome Background Extension Plug-In
  • RealNetworks(tm) RealDownloader PepperFlashVideoShim Plug-In
  • RealNetworks(tm) RealDownloader HTML5VideoShim Plug-In
  • RealDownloader Plugin
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • GEPlugin
  • McAfee MSS+ NPAPI Plugin
  • 5.1.20125.0
  • NPWLPG
  • Google Updater pluginhttp://pack.google.com/
  • Office Live Update v1.5
  • CANON iMAGE GATEWAY Mycamera Plugin
  • Windows Presentation Foundation (WPF) plug-in for Mozilla browsers

Application

  • Firefox 22.0
  • User Agent: Mozilla/5.0 (Windows NT 6.0; rv:22.0) Gecko/20100101 Firefox/22.0
  • Support URL: http://support.mozilla.org/1/firefox/22.0/WINNT/en-US/

Extensions

  • Ask Toolbar 3.15.23.100013 (toolbar@ask.com)
  • avast! Online Security 8.0.1489 (wrc@avast.com)
  • RealDownloader 1.3.2 ({FCE04E1F-9378-4f39-96F6-5689A9159E45})
  • Troubleshooter 1.1a (troubleshooter@mozilla.org)
  • Microsoft .NET Framework Assistant 0.0.0 ({20a82645-c095-46ed-80e3-08825760534b}) (Inactive)

Javascript

  • incrementalGCEnabled: True

Graphics

  • adapterDescription: Mobile Intel(R) 4 Series Express Chipset Family
  • adapterDescription2:
  • adapterDeviceID: 0x2a42
  • adapterDeviceID2:
  • adapterDrivers: igdumdx32 igd10umd32
  • adapterDrivers2:
  • adapterRAM: Unknown
  • adapterRAM2:
  • adapterVendorID: 0x8086
  • adapterVendorID2:
  • direct2DEnabled: False
  • direct2DEnabledMessage: [u'tryNewerDriver', u'8.1500.1000.2202']
  • directWriteEnabled: False
  • directWriteVersion: 7.0.6002.18592
  • driverDate: 10-7-2008
  • driverDate2:
  • driverVersion: 7.15.10.1576
  • driverVersion2:
  • info: {u'AzureCanvasBackend': u'skia', u'AzureFallbackCanvasBackend': u'cairo', u'AzureContentBackend': u'none'}
  • isGPU2Active: False
  • numAcceleratedWindows: 0
  • numAcceleratedWindowsMessage: [u'tryNewerDriver', u'8.1500.1000.1855']
  • numTotalWindows: 1
  • webglRendererMessage: [u'tryNewerDriver', u'8.1500.1000.1855']
  • windowLayerManagerType: Basic

Modified Preferences

  • accessibility.typeaheadfind.flashBar: 0
  • browser.cache.disk.capacity: 358400
  • browser.cache.disk.smart_size.first_run: False
  • browser.cache.disk.smart_size.use_old_max: False
  • browser.cache.disk.smart_size_cached_value: 358400
  • browser.places.smartBookmarksVersion: 4
  • browser.startup.homepage: https://blu156.mail.live.com/default.aspx
  • browser.startup.homepage_override.buildID: 20130618035212
  • browser.startup.homepage_override.mstone: 22.0
  • dom.mozApps.used: True
  • dom.w3c_touch_events.expose: False
  • extensions.lastAppVersion: 22.0
  • network.cookie.prefsMigrated: True
  • places.database.lastMaintenance: 1372770841
  • places.history.expiration.transient_current_max_pages: 52682
  • plugin.disable_full_page_plugin_for_types: application/pdf
  • plugin.importedState: True
  • privacy.sanitize.migrateFx3Prefs: True
  • security.warn_viewing_mixed: False
  • storage.vacuum.last.index: 1
  • storage.vacuum.last.places.sqlite: 1371736329

Misc

  • User JS: No
  • Accessibility: No
Waka_Flocka_Flame
  • Top 25 Contributor
529 solutions 5045 answers

Helpful Reply

  1. Hit the Alt key
  2. Go to the view button then highlight (hover over) toolbars.
  3. A submenu should show, hit customize.
  4. A new window should now show.
  5. At the bottom, hit restore defualt set.

for more refer to

Modified by Waka_Flocka_Flame

Question owner

Thanks for this, but it is of no help as nothing happens when I hit Alt key.

Other articles all assume that there are menu bars etc showing - which there aren't so I am no further forward!

Waka_Flocka_Flame
  • Top 25 Contributor
529 solutions 5045 answers

Or hit the F12 or F11 keys, sorry.