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WINDOWS hotmail,(outlook) has stoped openning any messages or e-mails, I can't even send a new e-mail. what do I do

Posted

I open the hotmail page and login. All messages and new e-mail appear as normal. When I click on any e-mail my little clock twrill from windows starts and never opens anything. Same thing if I click on the send new e-mail.

Chosen solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Firefox uses the about: protocol to access built-in about: pages that you can open via the location bar just like you open web pages.

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Installed Plug-ins

  • Next Generation Java Plug-in 10.25.2 for Mozilla browsers
  • NPRuntime Script Plug-in Library for Java(TM) Deploy
  • Shockwave Flash 11.7 r700
  • Adobe PDF Plug-In For Firefox and Netscape "9.5.5"
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  • nptrademanager

Application

  • User Agent: Mozilla/5.0 (Windows NT 6.1; WOW64; rv:22.0) Gecko/20100101 Firefox/22.0

More Information

Waka_Flocka_Flame
  • Top 25 Contributor
529 solutions 5045 answers

Hello,

Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Go to Firefox > History > Clear recent history or (if no Firefox button is shown) go to Tools > Clear recent history.
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the Clear now button.

Further information can be found in the Clear your cache, history and other personal information in Firefox article.

Did this fix your problems? Please report back to us!

Thank you.

cor-el
  • Top 10 Contributor
  • Moderator
10743 solutions 96657 answers

Chosen Solution

Start Firefox in Safe Mode to check if one of the extensions (Firefox/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox/Tools > Add-ons > Firefox uses the about: protocol to access built-in about: pages that you can open via the location bar just like you open web pages.

Helpful Reply

Thank you for the help and info. I found that a new filter in the addon, Adblocker + was stopping the program from working. I changed the settings back and outlook started working again.

Helpful Reply

Thank you for the help and info. I found that a new filter in the addon, Adblocker + was stopping the program from working. I changed the settings back and outlook started working again.